02-06-2013, 05:27 AM #2
- 13 Posts
I've had the same problem too. Removing / re-adding will partially solve the problem. You will still continue to receive mail but downside is, you will get the error everytime it does a "pull". Frustrating indeed.
Update: After fiddling around with it some more, I realize that this could be a problem with the OS caching. Prior to this, I had a problem with the phone locking up. I tried to retrieve new emails by manually tapping sync and got the error stating that last updated was 4 hours ago, with the error code 80070018. I wasn't getting any emails then. I switched off the phone, but it wouldn't turn on when I tried. So I did a soft reset (volume down + power), and once it booted up, everything was running, except for this email account that I had problem with. I then proceeded to remove and re-add the account. Now mails do come in, only problem is, it still shows the last updated 4 hours ago error message with error code 80070018.
Man, I've never had such a problem on my Lumia 800. What a fail it is for Microsoft, yet again.
Last edited by jonchai; 02-06-2013 at 05:46 AM.
- 03-27-2013, 10:49 PM #6
Has anyone solved this problem? Email Error "Not updated" Error Code 80070018 "We're having a problem downloading messages. Make sure you have a connection and your account info is correct, and then try again.
I have a Windows Phone Nokia Lumia 822 and this error started out-of-the-blue no changes on my part. I have 4 business email accounts on my Windows Phone. Only one of these emails is having this problem "Error Code 80070018" it is an email using Godaddy's POP3 email server - email.secureserver.net I have tried turning off the phone, soft rebooting the phone with down vol + power, pulling the battery from the phone, removing the email account completely from my windows phone and then adding the email account back again. I've tried calling GoDaddy support and they blame Windows Phone software. Here's the weird part - my emails actually do get updated on my Windows Phone BUT I still get the same error code. I get the same error message every time the phone SYNCS when I'm sending or receiving but only with this one POP3 email account at email.secureserver.net by Godaddy.
Has anyone solved this problem? Is it Microsoft? Is it Godaddy? Is it Operator Error?
- 04-13-2013, 07:03 AM #7
I'm with Go Daddy and came across your post.
Are you continuing to get the "Error Code 80070018" on your Windows Phone device?
I noticed you said your using "email.secureserver.net". For POP3 accounts you will want to use pop.secureserver.net as the incoming mail server.
If you still have any concerns I would be more than happy to help. Feel free to reply or send me a private message.
- 05-19-2013, 06:16 AM #11
Just started getting this error yesterday. It's only with one of my email accounts, though. Very strange and very frustrating. I will try removing the account and re-adding it, but it doesn't sound like that will solve anything.
Follow up: Deleting acct did nothing. Called Verizon and they had no suggestions except to call HTC and my hosting company.
The weird thing is that it just managed to download a few emails before giving me that error again.
Last edited by frett; 05-19-2013 at 11:01 AM.
- 05-19-2013, 10:09 PM #12
Ok, so I have discovered something interesting. It seems to be downloading emails, but it still gives me this error every time.
I've searched everywhere for some way to clear this error mssg, but no luck. I sent off a Support request to HTC but have not heard anything yet (it's the weekend).
- 06-13-2013, 06:39 AM #13
I had this same problem it was driving me nuts, I could receive my emails (bigpond) on my nokia 820 but I would get the error code 80070018 first. Then I read that Bigpond Webmail is merging with Windows Live, It was advising that until it is merged fully ( early 2014 ) you had to change your settings. Changed to the settings below & error code stopped. Problem solved! Bigpond/Telstra Service (i.e. ADSL, HFC, Mobile Broadband)
Incoming POP server: mail.bigpond.com
Incoming POP mail: port 110
Outgoing SMTP server: mail.bigpond.com
Outgoing SMTP: port 25
Incoming uses SSL: Off (this is required)
Outgoing uses SSL: Off (this is required)
Authentication Outgoing server (SMTP) authentication: O
06-20-2013, 05:09 PM #14
- 6 Posts
I had this problem. I would get my email, but only back to a certain date and time. I used my PC's web email viewer, and found that emails with very long subjects cause this issue. I deleted that email, and voila, problem solved. I can't take credit for this, there was a post somewhere else I found to help me. Hard Rest wouldn't solve this problem. Apparently, that error means, String exceeded allowable length. Maybe MS needs to look at this.
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