12-06-2012, 07:07 AM #1
- 755 Posts
You and I have seen our fair share of new WP user complaints and the fact they they are unhappy about some of WP8 shortcomings. WP8 was, at least in my eyes, supposed to be the game changer from the release point on forward. I assume that the new WP users thought so as well hence the reason they changed platforms. With the amount of people we see complaining on here about it, who know how many new users outside are also complaining about some of the very same things and possibly reverted back to their previous OS. Although true WP people know what internals have been changed and the potential of the future update features, MS didn't release some things that some people feel is important to have on a smartphone this day in age. I believe there is a chunk of people that MS has failed to grab early on especially during this holiday season. What do you think? MS bomb? Or MS success of a release?
- 12-06-2012, 08:31 AM #3
WP8 was supposed to be a big leap forward for the Windows Phone platform. The users expected this and the platform itself needed that. None of that happened so far. The worrisome part is that there are too many little things MS should have changed or fixed and they just didn't. Unfortunately it shows that MS does not listen to user feedback and they are simply too slow in moving the platform forward which results in the user experience and complaints that we can now see in the forums, both from new and longtime users.
- 12-06-2012, 08:39 AM #4
While I really love WP and have no regrets in coming back to the platform (I went from a Focus to trying Android for a few months, back to WP with a 820), I do feel like WP8 seemed like it was either rushed or even started last minute.
In some respects, this whole rollout felt like that science project that is due on Wednesday, but you scrambled around on Tuesday to get it started and done. But I guess that's what updates are for. To refine those little things, though it shouldn't have to come with waiting for updates.
- 12-06-2012, 08:49 AM #5
The Android folks are the ones having most of the issues with the OS. Unless MS totally opens up the OS there not going to please a lot of that crowd. That same crowd also does not like IOS and BB for the same reason.
Google and its OEM's are also having a lot of legal problems due to the openness of the OS. They have a very large and loyal following but they also opened a Pandora's Box to acheive that following.
- 12-06-2012, 09:22 AM #6
I agree wholeheartedly with you, TonyDedrick. It is so smooth in some ways, yet so herky jerky or tacked on in others. I love the speed an simplicity, but why nit more integration with Windows 8? Why is SmartGlass not functional with Windows 8? What about XBox video purchases (FOR REALS?!?!). How about Skype integration the same way there is WLM integration? Third party keyboards?
To be fair, MS added in a lot of things that most people aren't going to notice. APIs show up in apps, but don't necessarily show up on your wish list until someone actually makes use of it. The voice command APIs for example.
I love my Nokia 920, just as I loved my Samsung Focus until recently. I would never go back to an iPhone or Android (or Blackberry for that matter). I'm investing nearly 4 years into the platform all told. But, MS....COME ON, MAN!
- 12-06-2012, 10:21 AM #7
The number of new WP user complaints that you see on here should be an indication of success, not failure. So there's 100 complaints out of how many units sold? It's like 3 or 4 decimal places out from 1% of sales.
- 12-06-2012, 10:39 AM #8
An indication of success would be if you announced that you sold 5 million phones in the first weekend. When you don't have that then you come up with vague statements about 100% increased app sales revenue and sales of phones four times higher than the last year.
- 12-06-2012, 10:50 AM #9
- 12-06-2012, 11:42 AM #13
Microsoft sold 40m Windows 8 licenses in the first 4 weeks and it was declared a failure, they could've announced 5m in phone sales, same thing would've happened.
A lot of people think there's "nothing new" in WP8, that the integration with Windows 8 sucks, that Microsoft doesn't listen to users - complaints mostly based on "what I wanted them to do". When you're a big company, you don't generally take every suggestion made and implement it, you have to take the user base as a whole and address those needs. Sometimes things that make sense for you are detrimental to the group as a whole.
Consumer desires from WP7 like phone backups, smaller tiles, digital wallet, NFC, higher screen resolutions, OTA updates, sending videos via text, Skype, improved Office experience, Bluetooth file sharing, improved calendaring, easier ringtone creation, browsing the phone file system, backing up messages, subscribing to podcasts on phone, etc - all this stuff was delivered (in varying quality, of course). But that was all ignored because they didn't do some other thing you wanted, or it's not as much as you wanted, or you wanted to do something on Windows 8 that would magically be exactly the same on WP8.
Yeah, there's a ton of work to be done. There are bugs to be fixed (god help us XBox Music) and the normal improvements to the existing functionality. But it's a month after the release of WP8 and Windows 8, and all I see on here are people abandoning the platform due to various squibbles. We all know that if you want minute and exacting control of every aspect of your phone, you go Android. If you want every app ever made, go iPhone. If you want a new, integrated, cool but definitely less mature Windows experience, stick around. I think you'll be glad you did.
- 12-06-2012, 11:45 AM #14
horse ****. It was "delivered" but not to the existing users who were clamoring for it. Instead they were left out in the cold and told just to buy a new phone, of which many of the -important- existing apps won't work on, so you are trading one broke *** situation for another.
- 12-06-2012, 12:28 PM #17
Full disclosure: I love WP and will be moving to WP8. My point is that WP8 wasn't ready when it launched. I think too much weight was put on launching W8 and WP8 at the same time at the expense of the end users. But that is the Microsoft we all know and love. Just launch and patch. Launch and patch.
- 12-06-2012, 12:35 PM #18
When WP8 hit I bought a 920 and let me tell you, for someone who has not really used a WP phone lately (or at all), it is a total and complete game changer. The OS rocks, I can manage my contacts better, the Outlook syncing is much better than my droid, camera is top notch, rooms and groups are awesome, and there plenty of apps. Yes, there are not 100,000 fart apps like iOS, but aside from one or two apps (Zynga, port Chess with Friends please) you can find almost everything you want.
WP8 is definitely a game changer. If you were on the latest version of WP then it may not seem like much of a leap, but to those that weren't, it's a big one.
As for many of the other complaints I read on this forum, I find it amusing. Ultimately, if you don't like WP8, just get another phone that suits you better. But don't act like launch issues are the sole realm of MS. Last two new iPhone releases included: bad call reception, poor call quality, build issues, lock ups, freezes, scratch issues, and application bugs. And as for not listening to user feedback, well, I have never had MS tell me I was holding my phone wrong when I couldn't make a call.
- 12-06-2012, 12:43 PM #19
Phone backups - The implemented solution is half-assed and pales in comparison to the iOS backup.
Smaller tiles - Yes, they delivered this. Well, at least for WP8. How about those loyal WP7 users?
Digital wallet - Again, like backups this is a great idea in theory, but in reality dosn't work as it should.
NFC - Eh, who desired that?
Higher screen resolutions - This was long overdue.
OTA updates - Same, plus we still don't know how it will work out in reality. Remember we were promised WP7 updates without carrier intervention too. And we all know how that worked out.
Sending videos via text - Again, this should have been there a long time ago. And there are better ways how to share videos today.
Skype - Yeah, we got that. But in what state?
Improved Office experience - Okay, this one really is important, I'll give you that.
Bluetooth file sharing - Want me to list all the Bluetooth related issues in WP8? And again, what's the excuse for this not being there a loong time ago anyway?
Improved calendaring - Not, it still sucks
Easier ringtone creation - This still sucks too.
Browsing the phone file system - Long overdue and most people (regular people, not tech geeks) don't really care about this anyway.
Backing up messages - We've already had this one
Subscribing to podcasts on phone - Oh yeah, podcast. How's that working out for everybody?
So most of your points were either long overdue or are over-hyped. I'd trade all of those for a notification center, for example. Or a Wi-Fi connection that doesn't go to sleep (how fraking difficult can that be??). Or the gazillion other things that are missing or broken in WP.
Edit: aubreyq already addressed some of those, so kudos to him.
- 12-06-2012, 12:44 PM #20
But this was my exact point in the previous post - nothing was delivered exactly how you wanted it, even if it was delivered.
In wp7 you couldn't see the phone file structure at all, now you can drag and drop music, videos, etc. You give the common user access to the entire file structure, they start deleting necessary files to 'make room'.
Easier ringtone creation - drag and drop an mp3 into the ringtone folder. It doesn't allow you to mark in/out for the ringtone. Should we have an actual ringtone creator built in? Sure.
Calendar - sharing calendars via rooms is my main reason, it's excellent for both family and work, as it works cross-platform. I've found the calendar works better with Exchange at work, also.
OTA updates - Of course they haven't had a test yet, but it was an added feature that people asked for, again my point about consumer demands from WP7.
Skype is questionable, it works but kills battery on my phone. It was delivered, but not to my or anyone else's satisfaction. I open it only when I make a call. But it does work.
On podcasts, I meant OTA podcast downloads. I think there was an app for WP7 that did it, but OS didn't.
Last edited by Coffee; 12-06-2012 at 12:44 PM. Reason: spacing
- 12-06-2012, 12:47 PM #21
- 12-06-2012, 12:51 PM #24
- 12-06-2012, 12:54 PM #25
And you know, I'm not whining, I'm trying to actually USE the phone. It's just that in some areas it won't let me.
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