We made some changes

Our new forums are here!

Saving money on data

Mint SIM is the perfect way to get cheap data in the U.S.

Don't count Windows Phone out just yet

Dead? Psh. Here are 5 reasons to stick with Windows 10 Mobile

VPN vs. Proxy

The difference between a proxy and a VPN

Latitude attitude

Dell Latitude 7280 is a business laptop with tons of consumer attitude

4K all the way

You probably don't NEED a 4K webcam, but we love Logitech's BRIO 4K anyway

Long live Windows phone

Contrary to popular belief, Windows phone won't die anytime soon

XP-YESSSSSSS

Dell's already awesome XPS 15 gets even better in 2017

Surface Pwn 5

Surface Pro 5, Project NEON details leaked on LinkedIn?

Redefining the PC

Why Microsoft's Surface phone could be MUCH more than a mere 'phone'

Surface table meets Windows 10

Yes, we did put Windows 10 on the original Surface table ... and it rocks

Cream o' the crop

Before buying a Microsoft laptop, check out our pick for the absolute best

Simple and secure, just the way I like it

We think Windows 10 Cloud is a great idea, here's why

uber micro

Halo Wars 2 has something for everyone. Here's our full review.

Oldie but goldie

We reviewed Microsoft's decade-old Surface table

Creators Update comin' at ya

These are the coolest new features in the next big Xbox One update (video)

Buyer's guide

The Razer Blade 14 is the best laptop Razer has to offer

Windows 10 app gems

10 terrific Windows 10 apps you should be using

Tower of power

Here's what we think of Dell's XPS Tower Special Edition

Quite a deal

Grab the complete C# coding bootcamp for $41!

< >
Welcome to the Windows Central Forums Create Your Account or Ask a Question Answers in 5 minutes - no registration required!
Results 1 to 8 of 8
  1. willybraatlund's Avatar
    Member

    Posts
    271 Posts
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
       #1  
    So last night my free trial for Xbox music went out, and I couldn't play my songs anymore (obviously). So I decided to buy pass for a month. But after that I could play the songs I already had downloaded. So I turned on and off my phone. And still it wouldn't play. So I decided to check out the store and I could still stream songs and download them, but after downloading them I can't play them... It says it couldn't find my permission (I have my phone in Norwegian, so the error message might not be fully translated). What to do?

    And when I said downloading I mean for offline listening, not buying.
  2. Bailey Allebach's Avatar
    Member

    Posts
    1 Posts
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    #2  
    Having the EXACT same problem! Music played fine during 30 day free trial. But as soon as it automatically renewed at $9.99/month, the downloaded music wouldn't play. I can download songs to the phone, but they won't play. Streaming works fine. Husband spent over an hour on the phone with support last night to no avail. Tried soft reseting the phone, syncing the microsoft account, removing and re-adding the phone as a device on the account. Nothing! Using a Nokia Lumia 920. VERY FRUSTRATED! Tech support finally recommended restoring the phone to factory settings, which means having to reinstall and re-format everything! Hours worth of work, not to mention loss of game progress. Want to avoid that if possible.
  3. conanheath's Avatar
    Member

    Posts
    450 Posts
    Global Posts
    589 Global Posts
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    #3  
    I had the same problem about the time my 30 day trial ended. One day couldn't play anything and next day everything was working fine. No explanation but give it a day or so and try again. Might hold off on factory reset. It also would give me an error on locally loaded music, then after about 30 seconds it would start to play. Bug maybe with Xbox? Or just a processing payment error? I have no idea but I haven't had an issue since.
    Bailey Allebach likes this.
  4. Bryan_J's Avatar
    Member

    Posts
    42 Posts
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    #4  
    Seriously? Who programmed this thing for them? It just seems like Xbox Music is one snafu after another. Pretty sad. I love Microsoft but this whole media "experience" on WP8 is just sad.
  5. conanheath's Avatar
    Member

    Posts
    450 Posts
    Global Posts
    589 Global Posts
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    #5  
    Every manufactures latest, greatest software is half baked. IOS maps, WP Xbox media, BB has had updates pulled within 24hrs of release because of problems. It's the same every where. The salesman promises the world while the engineers trudge through code making them work. Never buy the first year model car or the first Gen technology. It is one headache after another. Consumers have to suffer through the fixes and work around. Next time, I'll wait for it to become yesterday's news and get it cheaper.
  6. schartzr's Avatar
    Member

    Posts
    65 Posts
    Global Posts
    135 Global Posts
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    #6  
    Has this gotten any better for anyone? I am still not able to listen to my downloaded music. And I still have an active account. GGGRRRR
  7. willybraatlund's Avatar
    Member

    Posts
    271 Posts
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
       #7  
    I was chatting with xbox support for two hours, but nothing helped... But my friend did the same thing on his 8x, and he didnt get the problem, so it might have been a bug but it gets fixed in the update!

    The only way that worked for me was to reset my phone......
  8. AR2186's Avatar
    Member

    Posts
    754 Posts
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    #8  
    Fortunately (in hindsight), I had the same problem last night, and was not able to fix it with Xbox support (though they credited me the month of service). It seems to be a DRM issue where the initial license for your phone expires when your free trial does, and won't automatically update when the trial expires and you start paying for the service. I was (luckily) able to figure a workaround that reauthorizes the phone. Prior to fixing it, I had been able to stream songs on Xbox Music but if I downloaded them they didn't work. Now all songs work through streaming and downloading.
    1. Go to Music + Videos, then click music
    2. Scroll to the right until you get to "Songs"
    3. Press the green "All" button and choose "Cloud Collection"
    4. While there was nothing there for me (not sure why not), I then hit the elipses "..." and then the "play button". My phone then tried to play all the Xbox music songs on my phone, but while the first didn't work, it seemingly prompted the xbox music server for a new license and jumped right into the next songs.

    I have an HTC Windows Phone 8x by the way.

Similar Threads

  1. How do you download your Xbox Music Song Collection?
    By Nav1llus in forum Windows Phone 8
    Replies: 0
    Last Post: 11-07-2012, 08:35 PM
  2. HD movie available on xbox but not Surface?
    By dmandWP in forum Microsoft Surface for Windows RT
    Replies: 2
    Last Post: 11-07-2012, 03:18 PM
  3. Replies: 7
    Last Post: 11-04-2012, 03:02 PM
  4. Can someone help with Xbox Music?
    By missionsparta in forum Microsoft Surface for Windows RT
    Replies: 5
    Last Post: 10-28-2012, 08:31 PM

Posting Permissions

";