- 12-20-2012, 01:18 PM #1Dear Stanley,
My name is L** with Microsoft Support. I am contacting you regarding the issues you are having with playing the AAC format files on your Windows Phone 8.
Currently, it is not a supported file format on the phone, however if you would like to requet that this format is supported, you can suggest it here: Feature Suggestions: Hot (19693 ideas)
I hope this clarifies things for you. I will be archiving this ticket, but if you have any questions in the future please feel free to contact us any time.
- 01-01-2013, 05:17 PM #3
Microsoft support has asked me to send them a couple of my files that are not working...I really hope this issue gets resolved as the thought of having to re-rip all those CDs to MP3 format just so I can use them with my Windows 8 Phone blows.
Thank you for your response and your extereme patience with this issue. I have a couple thoughts on the matter and a request.
First, I saw you mentioned the files you are having issues with are AAC files in a MP4 container. The documents on our website do state that AAC codec works within a M4A container. I would be interested to know if this is part of the issue. If you can convert one of these files for testing purposes we would appreciate it.
My request is that you forward us a copy of a couple of the files you are having trouble with. We can use this to verify we have the same experience and get back to you with any tips we may find to get your files working with your phone.
We look forward to receiving your reply and getting this resolved once and for all.
Have a great day,
- 01-01-2013, 06:04 PM #6
- 01-01-2013, 06:53 PM #7
- 01-02-2013, 10:59 PM #8
...just hoping it gets worked out - in the meantime Microsoft needs to be made aware of these issues or they will not get addressed which is why I contacted support.
What I was not expecting was a completely erroneous reply from Windows Phone support.
I will update if/when I receive and update from Windows Phone support.
- 01-04-2013, 08:55 PM #9Greetings Stanley,
This is L** with Microsoft Support again. Thank you for supplying a copy of one of the files you were having an issue with. It was very helpful.
We were able to get that copy of "Going Under" by Evanescence onto a Windows Phone 8 and were able to get it to play without having to convert the file to a different format. The issue we ran into was the Windows Phone app for desktop did not recognize the file. We moved it to the phone using Windows Explorer. It was a computer running Windows 7, so the process should work for you as well. When copying the file to the phone, we were prompted to convert it. In this case, that was not necessary. We selected the option not to convert and the song worked without an issue.
The Windows Phone app for desktop is still under development, so later versions of the program may recognize the AAC format and allow for syncing. For now, try using Windows Explorer to transfer your music files to your phone.
We look forward to hearing from you!
I'll email Windows Phone Support and ask them what device they used.
- 01-04-2013, 09:24 PM #11
Per Microsoft Support they were able to get the song that I sent them to play whereas I cannot <shrugs> .
- 01-05-2013, 03:05 PM #16
- 01-06-2013, 10:02 PM #18
Drag-n-drop with Windows Explorer worked for the couple of files I tried - I need to experiment with some more files but the one album that did not work by syncing using Music Bee works if just dropped onto the phone with Windows Exploerer.
...it makes absolutely no sense to me why that would work when syncing using Music Bee and Media Monkey with the same files did not!?
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