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  1. mcherrick68's Avatar

    86 Posts
    For some reason the other day, my Facebook account said that it needed to be verified or something like that and it wouldn't recognize my password, so I hastily deleted my Facebook account on my phone. Then I realized that I had to go on my computer to fix it, but I verified my account online and re entered my account on my phone, but now my people isn't functioning properly. When I click on a contact, it just takes me back to the start screen. And when I first click on it, it takes seconds to load up. Any ideas?
  2. Daniel Ratcliffe's Avatar
    Retired Moderator

    3,047 Posts
    Global Posts
    4,703 Global Posts
    I'm going to suggest de-authorising on both your phone AND the web, and then re-authorising via the phone. Let me know if that fixes it.
  3. #3  
    Try doing a soft reset or even a hard reset if you have the backup setting enabled.
  4. mcherrick68's Avatar

    86 Posts
    I did a soft reset and it seems to be working better now, but still seems sluggish
  5. mcherrick68's Avatar

    86 Posts
    Its still crashing alot, for instance when I click on someone's name it will crash and go back to the start screen. Also sending SMS messages doesn't work, when I click the send button, nothing happens
  6. #6  
    You may be looking at a hard reset then, also try installing the portico update if you haven't done so already.
  7. mcherrick68's Avatar

    86 Posts
    Man I hate hard resets, ruins all my linked Facebook contacts to back up assistant, and screws up my tile arrangement. I don't have the portico update I have a Lumia 822
  8. #8  
    If you have it set to backup everything should be backed up. First check for the portico update and install it to see if that resolves the issue. If portico is not yet available then hard reset is your only option.

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