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Windows Central Podcast 37: Windows 10 Mobile is still dead

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Why Microsoft's Surface phone could be MUCH more than a mere 'phone'

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uber micro

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The Razer Blade 14 is the best laptop Razer has to offer

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Here's what we think of Dell's XPS Tower Special Edition

Quite a deal

Grab the complete C# coding bootcamp for $41!

Your go-to laptop guide

Introducing our ultimate laptop buyer's guide

Listen here

Attn Android and iPhone users: What you need to know about Windows phone

Old is new?

The original Surface Pro still holds its own in the 2-in-1 world

Xbox Greenlight?

No, internet, Microsoft isn't opening Xbox to all UWP games

Falling in love

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2015 machine in 2017?

Surface 3 still holds its own in 2017

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  • 1 Post By carloscancook
  • 1 Post By passokyon
  • 2 Post By Darenhoff
  1. MikeInBA's Avatar
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       #1  
    So here i am experiencing an issue where there are a bunch of songs in my Music section that are under the "#" jump icon...all without names, and cant be played. Just the play icon next to what should be the song title is showing. I got to take a screenshot so i can pick yalls brains and I get the error in the subject. It looks like its taking a screenshot, but that message appears at the top of the phone, and nothing is saved to my pictures.

    any ideas?


    Lumia 920.

    Edit: Just tried to download a song from the store and get a "8003a99c7" error...this sucks.
  2. Jonny8X's Avatar
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    #2  
    I have an error on the 8X where I go to play a "#" song and it gives me "this file cannot be played on your phone" but all I do is go back and it works fine...
  3. carloscancook's Avatar
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    #3  
    I am now experiencing the same error. "Couldn't take screenshot" on my Nokia Lumia 822. Were you ever able to take a screenshot on your phone? If so, how did you fix it? You seem to be the only one on the internet with this error as well. Thanks for your help in advance.
    Jagu20 likes this.
  4. passokyon's Avatar
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    #4  
    Hi everyone I'm from Chile and months ago I updated my Lumia 620 to the 8.0.10211.204 OS version, since that my phone have the same error but today I noticed that the error is fixed when I take out the SD Card, someone here can take this as a piece of the puzzle and tell us how to fix it once for all.

    Sorry about my bad english and I hope this be helpful for you, Thanks
    Exotic Hadron likes this.
  5. Exotic Hadron's Avatar
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    #5  
    I have the same problem with my Samsung ATIV S. All of a sudden, I started experiencing access issues with the phone. One of these is the screenshot issue.

    Here are all of them, I believe they are connected all together and have the same root cause.

    1. Whenever I press WindowsKey+Turn off button to take a screenshot, the phone says Saving to Screenshots... and then Couldn't take screenshot. The screenshot does not get saved to Screenshots folder. If I check this same Screenshots folder via Windows Explorer, it shows the taken screenshot is there.
    2. No camera app, including the built-in one, can save the taken photo. Whenever I start the camera and press the Camera button, the Camera app either disappears as if it crashed (and Start screen is shown) or the Photos app is shown instead of just taken photo. Checking the Camera roll section in the Photos app does not reveal the photo as if it wasn't taken. If I check this same Camera roll folder via Windows Explorer, it shows the taken image is there!

    So the phone does take the photo and screenshots but can't read them! Why?

    3. Most of the time Photos app fails on start. You tap photos, it shows Loading... and then the app closes and Start screen gets shown. The other time it shows Loading... then Resuming... then Loading... again and does that multiple times. Sometimes it starts well but shows only old photos and screenshots that were taken before I started experiencing issues with taking screenshots and starting system apps.

    4. Often so the Phone storage app available in Settings doesn't start either and closes after showing Loading...
    5. Music app fails to start every now and then. When it starts, it does not return to album view when you click Play on a song in an album. The app just freezes.
    6. Finally, my System section in Settings|Phone storage|Phone now shows 4.29 GB (!) although it consumed 2.12 just before I started experiencing these strange issues.

    It appears the issues arisen when I replaced my 32GB Transcend UHS-I QSDXC card with a 64 GB by SDXC from Sandisk and attempted to synchronize photos via Zune application and both WinRT and Desktop versions of Windows Phone apps.

    How do I fix this, any clue?
  6. Darenhoff's Avatar
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    #6  
    Quote Originally Posted by passokyon View Post
    Hi everyone I'm from Chile and months ago I updated my Lumia 620 to the 8.0.10211.204 OS version, since that my phone have the same error but today I noticed that the error is fixed when I take out the SD Card, someone here can take this as a piece of the puzzle and tell us how to fix it once for all.

    Sorry about my bad english and I hope this be helpful for you, Thanks
    Simply delete the existing folder named SDCard>Picture>Screenshots
    then you dont create the folder-just take a screenshot. It must work.
    mayasl and Exotic Hadron like this.
  7. mayasl's Avatar
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    #7  
    Quote Originally Posted by Darenhoff View Post
    Simply delete the existing folder named SDCard>Picture>Screenshots
    then you dont create the folder-just take a screenshot. It must work.
    This worked for me on my Lumia 820 / OS 8.10.14234.375
  8. KhurramSzd's Avatar
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    #8  
    Great, it worked. Thanks a lot
  9. Angela Shelitsky's Avatar
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    #9  
    Quote Originally Posted by carloscancook View Post
    I am now experiencing the same error. "Couldn't take screenshot" on my Nokia Lumia 822. Were you ever able to take a screenshot on your phone? If so, how did you fix it? You seem to be the only one on the internet with this error as well. Thanks for your help in advance.
  10. Simon Hudson's Avatar
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    #10  
    I also get that error. Interestingly I delete the Screenshots folder and tried again. It then showed the same error, but had recreated the folder and stored the screenshot despite the error. Odd
  11. johnniewalk's Avatar
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    #11  
    I am using lumia 630, i purchased it before 2 years ago i did not face an issue like this is working fine for me.
  12. KhurramSzd's Avatar
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    #12  
    Quote Originally Posted by Jonny8X View Post
    I have an error on the 8X where I go to play a "#" song and it gives me "this file cannot be played on your phone" but all I do is go back and it works fine...
    In file explorer, pictures folder delete folder named as "screenshots" and delete it, now take screenshot and it is fixed...

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