1. hitchhiker90's Avatar
    I'm a new user to WP8 but had a question about the outlook.com sync with the phone. Are the two supposed to match up? I get new email alerts on my phone and can read the emails but when I log into outlook.com and delete emails and then sync up the phone the deleted emails are still on it. Am I supposed to delete the emails from both outlook.com and off my phone or should it sync up so that when I delete from outlook.com it will delete from the phone on next sync?
    01-20-2013 04:05 PM
  2. heijenoort's Avatar
    This is a strange behavior: if I delete an email from outlook.com it will be deleted on my wp also (and viceversa)... How have you configured your outlook account on your phone?
    01-20-2013 04:21 PM
  3. TonyDedrick's Avatar
    I have the same issue. In fact, I had the issue when my old Gmail account was synced to my WP7 (and the first few weeks owning a WP8).
    01-20-2013 04:39 PM
  4. hitchhiker90's Avatar
    This is a strange behavior: if I delete an email from outlook.com it will be deleted on my wp also (and viceversa)... How have you configured your outlook account on your phone?
    Standard configuration I guess. When I got the phone I just put in my outlook.com email address and that was it. I haven't gone into any settings or anything. Is there a setting I could change?
    01-20-2013 04:50 PM
  5. vedichymn's Avatar
    It should delete on the next sync. What sync settings (frequency, etc) do you have configured?
    01-21-2013 12:24 AM
  6. Laura Knotek's Avatar
    Did you set it up as Exchange ActiveSync on your WP8 device?
    01-21-2013 12:26 AM
  7. MoggSquad's Avatar
    Not to alter the topic much, but I've had my Outlook.com account pull in all of my text messages before. If I refresh they disappear. This happened twice where the 2nd time I was able to screenshot it. I'm sure this isn't supposed to happen; quite a bug.
    01-21-2013 12:02 PM
  8. erasure25's Avatar
    I'm a new user to WP8 but had a question about the outlook.com sync with the phone. Are the two supposed to match up? I get new email alerts on my phone and can read the emails but when I log into outlook.com and delete emails and then sync up the phone the deleted emails are still on it. Am I supposed to delete the emails from both outlook.com and off my phone or should it sync up so that when I delete from outlook.com it will delete from the phone on next sync?
    You don't need to do both. You can delete from either phone or outlook.com and they will sync. But your phone will be based on your sync frequency setting. If your phone is set to sync every 1 hour, then obviously you have to wait an hour for things to "catch up." You can set your phone to "as items arrive" in which case it should update within a few seconds (note that this drains your battery a bit faster).
    01-21-2013 03:11 PM
  9. F2a's Avatar
    This happens to me as well on my Lumia 920 with outlook.com email. I delete the emails on the web and they stay in my inbox on my phone no matter how many times I sync. Anyone figure it out?
    01-30-2013 11:30 PM
  10. ballanda's Avatar
    Its by design. Deleted emails don't sync until the next time you receive a new email. It is intended to save battery. If it bothers you, then hit the SYNC button after deleting items on your phone.

    It's not much trouble once you understand how it works. I just wish they explained it better. It's confusing.
    Laura Knotek likes this.
    01-31-2013 11:17 AM
  11. F2a's Avatar
    I do hit the sync button...
    01-31-2013 09:33 PM
  12. BeaverJuicer's Avatar
    It takes time to synchronize throughout the MS backend. Your details are not all stored on a single server that you are accessing. There will be multiple redundant mirrors across the globe, and you will access whichever is closest to you. But you may not be accessing the same datacenter with your phone as your PC. This would be a rarity, because of the network topology. Once the update (on either your phone or the PC) is made, it can take up to 15 minutes to span the globe and update every datacenter.
    02-01-2013 12:24 PM
  13. F2a's Avatar
    I don't even know why I bothered asking...
    02-01-2013 01:08 PM
  14. BeaverJuicer's Avatar
    I don't even know why I bothered asking...
    Read my post. Right above yours. It's 3 lines long.
    02-01-2013 01:35 PM
  15. F2a's Avatar
    Read my post. Right above yours. It's 3 lines long.
    Yeah, I did and that's why I made that comment. I'm talking about emails that were deleted weeks ago on my pc still existing on my phone.
    02-01-2013 05:31 PM
  16. dmuzial's Avatar
    I'm talking about emails that were deleted weeks ago on my pc still existing on my phone.
    F2a Did you ever figure out a resolution for this? I am having this same issue.
    05-28-2013 10:47 AM

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