1. Daniel Ratcliffe's Avatar
    So, got my Lumia 920 yesterday (fantastic device btw) but am having 2 issues.

    1. Xbox Music Cloud and Xbox Music Pass. Found a way around it though but I have to stream the song to be able to download it, else it thinks it's already in my collection... WTF?
    2. Skype - won't sign me in despite having the correct credentials - both on MS account and Skype account. Signal is full H.

    Could anyone help with the Skype issue please? I did have a 3rd issue but managed to forget it like an *****...
    01-20-2013 08:41 PM
  2. realwarder's Avatar
    I've had no issues with Skype sign in. When this happened to my wife she was entering the wrong details.

    Suggest you make sure your PC has the latest version installed and that you can sign in with that (Microsoft have done some account changes and you can then log in with your Microsoft account).
    01-20-2013 10:05 PM
  3. Daniel Ratcliffe's Avatar
    I would presume my pc has the latest version as I check for updates via Windows store. It still logs in okay on that... Confused :(
    01-20-2013 10:18 PM
  4. TheLuminis620's Avatar
    You may want to uninstall and re-install the Skype app in your phone, then try to sign in again. Mine signs in fine :)
    01-21-2013 02:24 AM
  5. Daniel Ratcliffe's Avatar
    Ok, so I decided to uninstall and reinstall, and still no luck. Still not letting me login on either account (I had 4 bars HSDPA, and the app installed fine over cellular data, and I wasn't on WiFi. Also, don't worry about data usage, I'm on The Full Monty so got my unlimited data)
    01-21-2013 04:59 AM
  6. TheLuminis620's Avatar
    Hmmm.. Have you tried signing in using WiFi? Otherwise, I'm not sure what's causing that problem because mine seems to be working pretty fine. Sorry though :(
    01-21-2013 05:29 AM
  7. Daniel Ratcliffe's Avatar
    Hmmm.. Have you tried signing in using WiFi? Otherwise, I'm not sure what's causing that problem because mine seems to be working pretty fine. Sorry though :(
    unfortunately I've not been able to connect to WiFi as I don't control the WiFi and it needs my MAC address adding to be able to connect to it. Can try tomorrow at the university. Hopefully I'll be able to connect using my T-Mobile account.
    01-21-2013 05:55 AM
  8. rockstarzzz's Avatar
    For your Xbox music pass when it shows in collection - it means its either in cloud or on device. You can tap on "all" (in your accent colour font) and select phone. That will show what you've downloaded. Select cloud and most of your music is online only, until you download those songs on to the phone.

    It becomes painful here, because now you will need to go to each album, tap on list icon, select all songs, then tap download. Do this for each album. In my case 83 albums.
    01-21-2013 05:57 PM
  9. Daniel Ratcliffe's Avatar
    For your Xbox music pass when it shows in collection - it means its either in cloud or on device. You can tap on "all" (in your accent colour font) and select phone. That will show what you've downloaded. Select cloud and most of your music is online only, until you download those songs on to the phone.

    It becomes painful here, because now you will need to go to each album, tap on list icon, select all songs, then tap download. Do this for each album. In my case 83 albums.
    I can't find the accent coloured text you are referring to... Any chance of letting me know where I can find it please?
    01-21-2013 06:58 PM
  10. z33dev33l's Avatar
    Maybe your Skype name has a character that the phone doesn't play well with?
    01-21-2013 07:02 PM
  11. Daniel Ratcliffe's Avatar
    Maybe your Skype name has a character that the phone doesn't play well with?
    While a valid point I doubt twelve standard alphanumeric characters (it is the same as my display name here) would cause issue.
    01-21-2013 07:27 PM
  12. despertador's Avatar
    Skype logs in fine for my Windows Phone device (both 7 and 8). Wifi and Data aren't going to help the sign in process as they both connect to the same Skype servers. Try reducing the amount of characters or make it simpler, or maybe just try contacting Skype support. Sorry if this doesn't help much :P

    Edit: Never mind, I haven't ever thought about the carriers blocking access to Skype (or any resource for that matter) :)
    Last edited by interopbyt; 01-22-2013 at 06:05 PM.
    01-21-2013 10:59 PM
  13. Daniel Ratcliffe's Avatar
    01-22-2013 05:17 AM
  14. Florin Anghel's Avatar
    In order to make a simple trouble shooting you can do the following:
    Reverse steps: What did you do before Skype stop working? Did you changed something on the phone? Did you changed your password, or did you have any errors on WP8?
    Also you can do the following:
    Uninstall the app, install it again, try to login with somebody's else account (maybe your gf, colleague etc) then if it works you know it's MS/Skype personal account integration related.
    Also make sure you carrier lets you sign-in to Skype, some carriers are idiots and block all access in order to avoid traffic.
    01-22-2013 09:21 AM
  15. Daniel Ratcliffe's Avatar
    In order to make a simple trouble shooting you can do the following:
    Reverse steps: What did you do before Skype stop working? Did you changed something on the phone? Did you changed your password, or did you have any errors on WP8?
    Also you can do the following:
    Uninstall the app, install it again, try to login with somebody's else account (maybe your gf, colleague etc) then if it works you know it's MS/Skype personal account integration related.
    Also make sure you carrier lets you sign-in to Skype, some carriers are idiots and block all access in order to avoid traffic.
    Skype hasn't worked at all on this phone.
    Don't have access to anyone else's account to try but could try creating a second account for troubleshooting purposes.
    I don't know if T-Mobile UK block it but can't really check other carriers as it is carrier locked. Can try the titan though as I know my Skype worked on that with Three.

    EDIT: Content Lock somehow got activated on my phone preventing access to things such as Skype, FB chat, et al. They've removed the lock and it seems to have fixed the issue with regards to FB chat and MSN. Jury's still out on Skype though...
    EDIT2: The tech support rep has checked my account, it definitely allows Skype.
    EDIT3: Was able to sign in via WiFi and now it stays logged in even when off WiFi
    Last edited by Paladinleeds; 01-22-2013 at 05:20 PM.
    01-22-2013 10:57 AM
  16. rockstarzzz's Avatar
    I can't find the accent coloured text you are referring to... Any chance of letting me know where I can find it please?
    The green text that says "All"

    Click image for larger version. 

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    Daniel Ratcliffe likes this.
    01-22-2013 05:05 PM
  17. Daniel Ratcliffe's Avatar
    The green text that says "All"

    <Snipped Image>
    This is all I can see :(

    Click image for larger version. 

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    Honestly, that's at the top of the view.

    EDIT: Scrap that, changing to use Xbox Music Cloud worked. One problem though: Neil Davidge in the store says it's in the collection already. It's on neither the Xbox Music Cloud, nor the phone.
    EDIT2: Every time I try and download a song it says "We are unable to confirm the media usage rights for this song" - I have a Music Pass and I have signal too...
    EDIT3: Had enough of this, trying a factory reset of the phone. Failed. Music still showing as "In Collection" when it isn't either on my phone or on my Xbox Cloud Collection. Worst thing is, it's my most listened to artists (Dragonforce, Neil Davidge, Sabaton, and Miss Fd, all of which are available in the Xbox Music Store)
    Last edited by Paladinleeds; 01-22-2013 at 07:50 PM.
    01-22-2013 05:54 PM
  18. rockstarzzz's Avatar
    This is all I can see :(

    Click image for larger version. 

Name:	wp_ss_20130122_0001(1).png 
Views:	5 
Size:	86.5 KB 
ID:	27360

    Honestly, that's at the top of the view.

    EDIT: Scrap that, changing to use Xbox Music Cloud worked. One problem though: Neil Davidge in the store says it's in the collection already. It's on neither the Xbox Music Cloud, nor the phone.
    EDIT2: Every time I try and download a song it says "We are unable to confirm the media usage rights for this song" - I have a Music Pass and I have signal too...
    EDIT3: Had enough of this, trying a factory reset of the phone. Failed. Music still showing as "In Collection" when it isn't either on my phone or on my Xbox Cloud Collection. Worst thing is, it's my most listened to artists (Dragonforce, Neil Davidge, Sabaton, and Miss Fd, all of which are available in the Xbox Music Store)
    Are you syncing your phone with Windows 8 by any chance?
    Do you have a Windows 8 PC or Xbox? Can you check if your cloud on either of these devices is syncing songs?

    Also, on windowsphone.com - see if you've max'd out devices that you can have associated to your Microsoft account. I had it with 1 xbox, 1 PC, 2 laptops and 1 WP, then when I got Lumia, it didn't sync at all. If you have too many devices, eps your old WP7 that you don't use now, remove it and then resync.
    01-23-2013 08:55 AM
  19. Daniel Ratcliffe's Avatar
    Are you syncing your phone with Windows 8 by any chance?
    Do you have a Windows 8 PC or Xbox? Can you check if your cloud on either of these devices is syncing songs?

    Also, on windowsphone.com - see if you've max'd out devices that you can have associated to your Microsoft account. I had it with 1 xbox, 1 PC, 2 laptops and 1 WP, then when I got Lumia, it didn't sync at all. If you have too many devices, eps your old WP7 that you don't use now, remove it and then resync.
    Other artists are syncing, it's just certain artists that don't. I'll try removing the TITAN then. I've managed to get all my music working again though through my music pass.
    01-23-2013 11:06 AM
  20. locoworks's Avatar
    was the third issue alzheimers??
    01-23-2013 05:59 PM
  21. Daniel Ratcliffe's Avatar
    was the third issue alzheimers??
    Hahahaha! I'm afraid not. I'm not entirely sure what it was. I remembered it then forgot it again. Too much stress of the real world, it's destroyed my memory.
    01-23-2013 09:12 PM
  22. Dadstar0410's Avatar
    Hahahaha! I'm afraid not. I'm not entirely sure what it was. I remembered it then forgot it again. Too much stress of the real world, it's destroyed my memory.
    That is one of the symptoms of Alzheimer's. Watch yourself 😜
    01-23-2013 09:13 PM
  23. Daniel Ratcliffe's Avatar
    That is one of the symptoms of Alzheimer's. Watch yourself 
    This could get out of hand quite quickly. I'll keep an eye on the thread though. But Alzheimer's at 21... that's really bad!

    Also, this is my 1'000th post here! Woot!
    Dadstar0410 likes this.
    01-23-2013 09:16 PM
  24. Dadstar0410's Avatar
    I'm far from it, bro. Congrats. You've done well, young Padawan.
    01-23-2013 09:19 PM

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