- 02-01-2013, 11:06 AM #1
Not 2 months after I bought my HTC 8X at full retail, I woke up one morning and got a 85010004 error when trying to sync with Exchange. Apparently, our corporate IT decided to limit ActiveSync to iOS devices so I can no longer sync.
I've searched every possible method to make this work - installing certificates, spoofing the device ID (can't figure out how to do that), alternative Exchange clients like Touchdown (they don't make one for WP8), and even somehow trying to figure out if I can sync my Exchange account to my Windows Live account (you can't as far as I know). Without having even USB sync to the client Outlook, I think I'm screwed and will have to switch to the iPhone. The thought of that sickens me - iPhones are for old people and corporate drones.
As a last resort, does anybody have any ideas on how I can sync my Exchange data? I think the only possible way would be if I could somehow change the deviceID or devicetype that it identifies to the server - I used an Exchange test client (EAS MD), and if I changed the device type to match my iPad the test client was able to establish a connection.
Even if I could sync one last time, at least I would get all my contacts back.
02-01-2013, 11:24 AM #2
- 549 Posts
- 0 Post(s)
- 0 Thread(s)
Have you tried talking to IT? It sounds like an incredibly unreasonable. I'd escalate it if necessary. If no one is willing to budge I think your company should foot the bill for the iPhone since they're the ones imposing this on you.
- 02-01-2013, 11:38 AM #4
I did try talking to them - essentially they are banning all "unsupported devices" from connecting, things like Office 2013, Lync 2013, the Lync Windows RT client, Android, WP8, etc. I could probably get the company to pay for the iPhone, but I'd still be stuck using an iPhone.
- 02-01-2013, 11:40 AM #5
That said, the IT department may not have any choices here if this came from a legal department or something.
- 02-01-2013, 12:21 PM #6
IT departments have rules for reasons. They may not make sense to you as a user, but I'll bet money there isn't some WP-hating admin in a dark server room in your company who blocked WP out of spite with an evil laugh. So it sounds like you're SOL... you'll either need to convince the company that the decision was wrong, or use a supported device. It sounds like they want to standardize on iOS... standardization isn't a bad thing, it helps cut costs and increase support responsiveness and capability.
02-01-2013, 12:32 PM #7
- 149 Posts
- 0 Post(s)
- 0 Thread(s)
Or it's just some clueless IT person that don't know what wp8 is...
Some in my IT department wouldn't even bat an eye at wp8... all iOS and droid users. Would like to say hey, this is what my phone does, can yours do that?
- 02-01-2013, 12:33 PM #8
- 02-01-2013, 12:37 PM #9
- 02-01-2013, 01:18 PM #10
I get it, believe me. They have a job to do, and they need to minimize risk. I'm not blaming them, I've just never been one to take these things lying down. I almost never request support from IT, don't hassle them with non-standard device issues, and certainly wouldn't do something to put the network at risk.
- 02-01-2013, 01:31 PM #11
What you see as doing something to put the network at risk, doesn't mean they agree. They feel anything other than iPhone puts the network at risk. Otherwise, they wouldn't have blocked it. I'm not saying I agree with that, I'm saying that walking down this road does give them grounds for dismissal.
- 02-01-2013, 01:34 PM #12
- 02-01-2013, 04:40 PM #16
If I were your parents, siblings or any relative, and I'd heard that from you, I wouldn't hesitate to promptly smack you upside the back of the head.
Good luck paying your rent with your Windows Phone.
- 02-01-2013, 08:26 PM #17
Wow...almost the same exact problem as the OP....my company uses all MS stuff except for phones and tablets as we use iPhones and ipads now...in the past they supported any advice as long as you could connect to the exchange server and add security certificates. We are a big global European company and I work in north America...we have our own IT department here but our HQ gives directives and we are supposed to follow them. Most of their demands are to make their lives easier and not make the users lives easier...this often happens when IT think they are the business rather than the tool working for the business...
I actually get an iPhone for free but I decided 2 years ago to just ignore them and buy a WP7 device...i was using the old windows mobile devices before so I knew who to contact there to let my device get past the firewall and it worked...just bought a used 920 for $300 and it was unlocked...had to email them again but its working great.
I would speak to your manager to see what can be done...since I'm somewhat high in the organization I don't fear any repercussions as the worst would be I had to get a free iPhone...
I really dislike IT organizations...many are too powerful for their own good
- 02-01-2013, 08:46 PM #18
"IT decided to limit ActiveSync to iOS devices"
You need to ask yourself, do you really want to associate yourself with such ignorance? I'd be handing out resumes and going elsewhere.
- 02-01-2013, 10:19 PM #19
- 02-02-2013, 07:41 AM #20
- 02-02-2013, 08:28 AM #21
And no extra resources were required. My brother in law runs IT in a fairly sizable insurance firm - about 450 - 500 employees and they were a BB shop, now they've switched to iPhones. Why?
Because the president likes them. And that's the only reason they need.
- 02-02-2013, 11:40 AM #22
BYOD is a challenge for every IT organization. As it has been previously said, the cost of supporting a range of devices really does add up. It may seem trivial to the average user but the organization must have the infrastructure to support it. At my work, we made it simple. If you need ActiveSync you simply open a ticket to our Exchange team and they put your account into the correct AD group.
- 02-02-2013, 11:47 AM #23
If you are interested in a 3rd party solution, CompanionLink will be releasing DejaOffice for Windows Phone 8 in just a few weeks. This will have Standalone Outlook Sync via Wi-Fi and DejaCloud to WP8 phones. USB support is pending. Cost is $14.95 for 3 months subscription. DJO-WP8 will connect to WP8 Contacts, but otherwise is a standalone app with PC Style Contacts, Calendar, Tasks and Memos that sync to Outlook, ACT!, Lotus Notes and stuff like that.
- 02-02-2013, 06:02 PM #25
- By Erik Walther in forum Windows Phone 8Replies: 3Last Post: 01-09-2013, 11:40 AM
- By swanlee in forum Nokia Lumia 920Replies: 17Last Post: 12-04-2012, 11:45 AM
- By ultramaroon in forum HTC Arrive / 7 ProReplies: 5Last Post: 10-18-2012, 01:30 PM
- By dlcpa in forum Windows Phone 8Replies: 3Last Post: 08-25-2012, 05:53 PM
- By DontHate707 in forum Windows Phone 7Replies: 17Last Post: 02-22-2012, 06:20 AM