I thought my fellow Verizon users who are anxiously awaiting Portico would find this interesting:
Bold added by me. Funny how she blames HTC for the delay because Verizon's network is so "superior". Her Windows/Road Runner comparison sort of falls apart when you think about it. Since when do Comcast subscribers get Windows updates before Road Runner users or vice versa? Oh right...they don't. They all have access to the update as soon as Microsoft releases it. So in one sentence they're saying "Oh we're just a simple dumb pipe, we have no control over it" and in the next saying "Our network is so complex and superior that it's taking longer to get the update out". :eck:
Dear xxx,
I am so sorry to hear that you have been waiting for this update and have not received it! Thank you for your time and attention to contact us on the matter. My name is Anna and it is my pleasure to assist you today.
I am so sorry to let you know that at this time there is not a public launch date for this software version because it is still in final developing with the manufacturer to have it tailored to our network. As your advocate, I would like to detail how you can be sure to know about this update as soon as it?s available. You have the option to place a setting in your phone that will automatically notify you by following these steps on your device:
1. Go to Settings.
2. Choose Phone Update.
3. Select Check for Updates.
4. Enable the options called Tell me when updates are available for my device.
5. You can also select the second option, which will automatically download the update as long as your other data settings permit, (such as necessity to be on WiFi).
If you have already done this then I apologize for reiterating these steps. I can definitely understand your concern with waiting for so long for this update, as Verizon has been waiting as well. As a service provider we facilitate the disbursement of updates over our network but we do not develop the software. The device manufacturers develop all the software that is compatible with their devices, so it is HTC that releases your update. It is the same concept as having a computer that uses a Windows operating system by having your Internet service through Road Runner. When it is time to update your operating system it is Windows who develops the updates, not Road Runner.
These updates come out at different times for different service providers because the software must be tailored by the manufacturer to run on different types of network technologies. Verizon is sometimes left waiting longer for these updates due to the complexity of our technology which hand in hand is also the reason that our network is superior! I am so sorry for this delay and hope you will accept my humble apologies for the inconvenience. Please don?t hesitate to let us know if you have any other questions or concerns.
I would like to thank you again for reaching out to us with this inquiry, and for choosing Verizon Wireless! It has been my pleasure to assist you. Please enjoy the rest of your day!
Sincerely,
Anna
Verizon Wireless
Customer Service
Bold added by me. Funny how she blames HTC for the delay because Verizon's network is so "superior". Her Windows/Road Runner comparison sort of falls apart when you think about it. Since when do Comcast subscribers get Windows updates before Road Runner users or vice versa? Oh right...they don't. They all have access to the update as soon as Microsoft releases it. So in one sentence they're saying "Oh we're just a simple dumb pipe, we have no control over it" and in the next saying "Our network is so complex and superior that it's taking longer to get the update out". :eck: