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  1. Dave_97865's Avatar

    24 Posts
    I just restored my phone to factory defaults, and per MS's instructions, I expected to be asked to restore the phone during the setup, but I never saw that option.

    So I've got a freshly restored phone, and I'm afraid that a blank backup just copied over my real backup. I am now resetting a second time, which is probably even dumber. Is there any way to get my restore back. do they ever ask for a restore "point" in time?

    Also, is the Nokia backup different than the Microsoft backup? And do apps I paid for remember that I paid for them, or do I have to pay again?

    And I'm getting the message "Sorry, we ran into a problem with Email Restore and were not able to complete that part of the setup." I Googled that and apparently I'm the first person on the planet to get that error.
  2. xboxonthego3's Avatar

    705 Posts
    Sorry, not sure if I'm much help with your back up. But I can answer your last question. The apps you purchased are linked to your Microsoft live account. So you at least didn't lose that.
    My Gaming Rig (Build November 2014):

    CPU: i7-4790K | CPU Cooler: H110 | Motherboard: MSI Z97s SLI Plus | RAM: Vengeance DDR3 1886 MHz 2 x 4GB |
    GPU: GTX 970 G1 Gaming | SSD: Samsung 840 EVO 250GB | PSU: HX750 | Case: Fractal Design XL R2 |
  3. Dave_97865's Avatar

    24 Posts
    Cool, thanks!

    I'm also concerned about my data usage. I don't want to download too much now since I'm not on wifi.
  4. xeron72548's Avatar

    14 Posts
    Global Posts
    23 Global Posts
    When you factory reset your phone, did you have your SIM card plugged in? If yes, do you have a data plan on it?
  5. Dave_97865's Avatar

    24 Posts
    I think Yes to both those questions. I've never messed with my SIM card but I'm pretty sure it has one.
  6. Dave_97865's Avatar

    24 Posts
    My mistake, I was using the wrong Live account. It's restoring now, downloading data, under the correct account.

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