1. Joseph Kazan's Avatar
    I have an Ativ S and the camera wont work for some reason. I open the app and all there is is a black screen. Once the app is open it shows that screen for three seconds then closes.... I don't really know what to do to fix it. I rebooted the phone at least 4 times, and deleted apps that I thought were causing it to do this. Any help would be appreciated!
    05-06-2013 09:31 AM
  2. jfa1's Avatar
    Don't have an ativ s so not sure what the issue might be how long have you had the ativ s and when did the issue start? Dis you install or update an app just before the problem?
    05-06-2013 09:50 AM
  3. troylytle's Avatar
    Move your finger off the lens. Just kidding. If you haven't soft reset, do that.
    05-06-2013 09:55 AM
  4. Joseph Kazan's Avatar
    I got it like four months ago and the issue started about 4 days ago... havent really added any apps that would screw up the camera.. just typical things like FB, Twitter, ESPN, CNN and Youtube
    05-06-2013 09:57 AM
  5. troylytle's Avatar
    Let me know if the soft reset doesn't work.
    ImAdrian23 likes this.
    05-06-2013 09:59 AM
  6. Joseph Kazan's Avatar
    it didn't work man
    05-06-2013 10:10 AM
  7. berty6294's Avatar
    Download some kind of camera app such as Photosynth o something similar, see if your camera works inside one of those apps? This can help establish if this is software or hardware related.
    05-06-2013 10:25 AM
  8. Joseph Kazan's Avatar
    Download some kind of camera app such as Photosynth o something similar, see if your camera works inside one of those apps? This can help establish if this is software or hardware related.
    Yeah, I downloaded camera 360 and it didn't work, so i'm assuming it's hardware related?
    05-06-2013 10:29 AM
  9. berty6294's Avatar
    Yeh sounds like it. Either that or some deep bug your OS is having. I think you're under a manufacturer warranty, I'd suggest contacting Samsung and see if they can do something for you.

    you can try a factory reset if you don't want to go through the trouble of contacting Samsung.
    troylytle likes this.
    05-06-2013 10:38 AM
  10. Joseph Kazan's Avatar
    alright, thanks for the help man
    05-06-2013 10:42 AM
  11. berty6294's Avatar
    Yeh I wish there was a better answer. Sometimes hardware just fails. Post back though, I'm curious how Samsung handles their warranty.
    05-06-2013 10:48 AM

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