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  1. Bryan Paton's Avatar
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       #1  
    I switched on my Ativ s this morning to find that all my apps as well as pre-installed samsung apps (and windows phone 8 operating apps) have all disappeared from the phone!

    I no longer have an option to enter the settings, music, games or even marketplace. The tiles have all disappeared from the homescreen and when I swipe left to the alphabet list view there is only about 5 or 6 apps left.
    I can't connect it to my pc as it doesn't register it or find it.

    It is a stock UK phone and I am just a basic user so haven't messed around with roms or anything.

    I tried a battery pull, sim card removal, sd removal but it is just the same???

    PLEASE HELP
  2. stickyshocker's Avatar
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    #2  
    Assuming you have back up enabled on your phone i would recommend a hard reset and then when your phone starts it will ask you to choose a restore point. Good luck
  3. hopmedic's Avatar
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    #3  
    Given that you can't get into settings, a hard reset is probably going to require assistance from Samsung or your carrier.
  4. Bryan Paton's Avatar
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       #4  
    Quote Originally Posted by stickyshocker View Post
    Assuming you have back up enabled on your phone i would recommend a hard reset and then when your phone starts it will ask you to choose a restore point. Good luck
    How can I do a hard reset without access to the settings option?........is there a way to do it pressing the keys?

    cheers stickyshocker
  5. stickyshocker's Avatar
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    #5  
    Samsung I8750 Ativ S Hard Reset Steps:

    1.- Make sure that the device battery is fully charged, Or at least it is at 90% of charging level.
    2.- Turn off the device, Press the Power button for some seconds and then scroll down to turn off option.
    3.- Wait for 10 seconds to make sure that the phone is off.
    4.- Press Volume Down key and Power key to turn the phone on.
    5.- Keep pressing the Volume Down key and release Power key.
    6.- When the device boots with exclamation mark " ! " on screen release Volume Down key. - Now you should press some keys in the following order:
    7. Press Volume Up key > Press Volume Down key > Press Power key > Press Volume Down key
    8. - After pressing the above keys the operation will start in a moment, So just wait for it to be finished.
  6. Bryan Paton's Avatar
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       #6  
    awesome! thanks Sticky, it is resetting now...........

    fingers crossed!
  7. stickyshocker's Avatar
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    #7  
    Good luck man, im sure its just a random failing of the os but then no one likes to have to hard reset a phone its like having to learn to ride a bike again

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