We made some changes

Our new forums are here!

Saving money on data

Mint SIM is the perfect way to get cheap data in the U.S.

Don't count Windows Phone out just yet

Dead? Psh. Here are 5 reasons to stick with Windows 10 Mobile

VPN vs. Proxy

The difference between a proxy and a VPN

Latitude attitude

Dell Latitude 7280 is a business laptop with tons of consumer attitude

4K all the way

You probably don't NEED a 4K webcam, but we love Logitech's BRIO 4K anyway

Long live Windows phone

Contrary to popular belief, Windows phone won't die anytime soon

XP-YESSSSSSS

Dell's already awesome XPS 15 gets even better in 2017

Surface Pwn 5

Surface Pro 5, Project NEON details leaked on LinkedIn?

Redefining the PC

Why Microsoft's Surface phone could be MUCH more than a mere 'phone'

Surface table meets Windows 10

Yes, we did put Windows 10 on the original Surface table ... and it rocks

Cream o' the crop

Before buying a Microsoft laptop, check out our pick for the absolute best

Simple and secure, just the way I like it

We think Windows 10 Cloud is a great idea, here's why

uber micro

Halo Wars 2 has something for everyone. Here's our full review.

Oldie but goldie

We reviewed Microsoft's decade-old Surface table

Creators Update comin' at ya

These are the coolest new features in the next big Xbox One update (video)

Buyer's guide

The Razer Blade 14 is the best laptop Razer has to offer

Windows 10 app gems

10 terrific Windows 10 apps you should be using

Tower of power

Here's what we think of Dell's XPS Tower Special Edition

Quite a deal

Grab the complete C# coding bootcamp for $41!

< >
Welcome to the Windows Central Forums Create Your Account or Ask a Question Answers in 5 minutes - no registration required!
Results 1 to 15 of 15
  1. umang_k91's Avatar
    Member

    Posts
    45 Posts
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
       #1  
    i setup my fathers new 925 with his work pop3 account. the process was quite easy and it brought an initial 180 or so mails onto his phone which was fine. however a few minutes later he was using his computer to check his email, and then all of a sudden only 2 emails remained on the phone. i cannot find any settings which would help me sort this out. When i searched for windows phone and pop3 online, it said that deleting some emails on your phone results in their deletion from the server. I am not quite sure of what has happened? can someone who knows about this please help me
  2. stmav's Avatar
    Retired Moderator

    Posts
    3,685 Posts
    Global Posts
    3,767 Global Posts
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    #2  
    How many days mail do you have it set for in the sync settings?
  3. umang_k91's Avatar
    Member

    Posts
    45 Posts
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
       #3  
    Quote Originally Posted by stmav View Post
    How many days mail do you have it set for in the sync settings?
    i had a weeks mail set. i changed it to 2 weeks and then i got 3-4 new emails and some old trash. then it shows only 5 emails out of all of them.
  4. stmav's Avatar
    Retired Moderator

    Posts
    3,685 Posts
    Global Posts
    3,767 Global Posts
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    #4  
    Are all of the emails still showing up on his computer? Is it just the phone where they are missing?
  5. umang_k91's Avatar
    Member

    Posts
    45 Posts
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
       #5  
    Quote Originally Posted by stmav View Post
    Are all of the emails still showing up on his computer? Is it just the phone where they are missing?
    yeah they are still on his computer on windows live mail.
  6. umang_k91's Avatar
    Member

    Posts
    45 Posts
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
       #6  
    Quote Originally Posted by stmav View Post
    Are all of the emails still showing up on his computer? Is it just the phone where they are missing?
    it looks like they disappear after he reads them on his computer
  7. stmav's Avatar
    Retired Moderator

    Posts
    3,685 Posts
    Global Posts
    3,767 Global Posts
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    #7  
    This might be a pain, but I'd suggest deleting the account on the phone. Turning the phone off, then back on. Then recreate the mail account on the phone and see if it still does it.
  8. stmav's Avatar
    Retired Moderator

    Posts
    3,685 Posts
    Global Posts
    3,767 Global Posts
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    #8  
    Quote Originally Posted by umang_k91 View Post
    it looks like they disappear after he reads them on his computer
    So it is only showing unread mail. Interesting. I'll look any see if there is anything out there regarding that.
  9. umang_k91's Avatar
    Member

    Posts
    45 Posts
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
       #9  
    Quote Originally Posted by stmav View Post
    This might be a pain, but I'd suggest deleting the account on the phone. Turning the phone off, then back on. Then recreate the mail account on the phone and see if it still does it.
    it wont be too hard, setting it up wasnt so bad. just scared of him losing mail because he runs his own business and i dont want them going off his server.
  10. umang_k91's Avatar
    Member

    Posts
    45 Posts
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
       #10  
    Quote Originally Posted by stmav View Post
    So it is only showing unread mail. Interesting. I'll look any see if there is anything out there regarding that.
    it would be great if you could do that. thanks a lot stmav!
  11. stmav's Avatar
    Retired Moderator

    Posts
    3,685 Posts
    Global Posts
    3,767 Global Posts
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    #11  
    By chance is he looking at the unread mail or all. When you open up the mail on the phone is has all, but scroll to the right and it's unread. Is it the same on both on his phone?
  12. umang_k91's Avatar
    Member

    Posts
    45 Posts
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
       #12  
    he is looking at all. could it be something to do with the windows live mail settings?
  13. mgkeath's Avatar
    Member

    Posts
    154 Posts
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    #13  
    Quote Originally Posted by umang_k91 View Post
    he is looking at all. could it be something to do with the windows live mail settings?
    Sounds like the mail is being deleted from the server when downloaded on the computer. Sign into live mail, go to settings and set it to keep on the server instead of deleting. Than, he should be able to access from multiple clients or redownload if accidentally deleted from one. Also, you may want to go into the settings in whichever client he uses on the computer and set it to keep messages on the server.

    Sorry, I reread your initial post and see that it's a work account. You/he will have to go into settings on that account and change for not deleting. If you don't have the access to do so than he'll have to talk to someone at work who has the access. I'd imagine that the option should be available for you though, but each company has their own policies. And, as I mentioned above, clients tend to have their own settings for deleting on download or downloading a copy. If on webmail than the setting will have to be changed through the server policies.
    Last edited by mgkeath; 08-30-2013 at 03:21 AM.
  14. umang_k91's Avatar
    Member

    Posts
    45 Posts
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
       #14  
    i cannot seem to find any setting in windows live mail that will not delete mails from the server after reading them, iv checked almost everything. getting access to everything not an issue.
  15. mgkeath's Avatar
    Member

    Posts
    154 Posts
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    #15  
    Quote Originally Posted by umang_k91 View Post
    i cannot seem to find any setting in windows live mail that will not delete mails from the server after reading them, iv checked almost everything. getting access to everything not an issue.
    When you log into the live account, go to: Settings>More mail settings>Pop and deleting downloaded messages>Don't let another program delete messages from Outlook.
    Last edited by mgkeath; 09-08-2013 at 02:07 PM.

Similar Threads

  1. Replies: 6
    Last Post: 10-27-2013, 03:07 PM
  2. Replies: 5
    Last Post: 09-09-2013, 07:33 AM
  3. Adding alternate sounds for Email, Text & Voicemail
    By pinkstonmatt in forum Nokia Lumia 928
    Replies: 3
    Last Post: 08-30-2013, 10:11 AM
  4. Everything duplicates (post Amber) HELP!
    By themadpoet1 in forum Nokia Lumia 822
    Replies: 1
    Last Post: 08-29-2013, 03:54 PM
  5. Replies: 4
    Last Post: 08-29-2013, 02:57 PM

Posting Permissions

";