4K all the way

You probably don't NEED a 4K webcam, but we love Logitech's BRIO 4K anyway

Long live Windows phone

Contrary to popular belief, Windows phone won't die anytime soon

XP-YESSSSSSS

Dell's already awesome XPS 15 gets even better in 2017

Surface Pwn 5

Surface Pro 5, Project NEON details leaked on LinkedIn?

Redefining the PC

Why Microsoft's Surface phone could be MUCH more than a mere 'phone'

Surface table meets Windows 10

Yes, we did put Windows 10 on the original Surface table ... and it rocks

Cream o' the crop

Before buying a Microsoft laptop, check out our pick for the absolute best

Simple and secure, just the way I like it

We think Windows 10 Cloud is a great idea, here's why

uber micro

Halo Wars 2 has something for everyone. Here's our full review.

Oldie but goldie

We reviewed Microsoft's decade-old Surface table

Creators Update comin' at ya

These are the coolest new features in the next big Xbox One update (video)

Buyer's guide

The Razer Blade 14 is the best laptop Razer has to offer

Windows 10 app gems

10 terrific Windows 10 apps you should be using

Tower of power

Here's what we think of Dell's XPS Tower Special Edition

Quite a deal

Grab the complete C# coding bootcamp for $41!

Your go-to laptop guide

Introducing our ultimate laptop buyer's guide

Listen here

Attn Android and iPhone users: What you need to know about Windows phone

Old is new?

The original Surface Pro still holds its own in the 2-in-1 world

Xbox Greenlight?

No, internet, Microsoft isn't opening Xbox to all UWP games

Falling in love

HP Envy 34 review: An ultrawide curved all-in-one after my heart

< >
Welcome to the Windows Central Forums Create Your Account or Ask a Question Answers in 5 minutes - no registration required!
Results 1 to 19 of 19
Like Tree1Likes
  • 1 Post By DBDev
  • 1 Post By Al_2
  • 2 Post By fwaits
  1. BGBrereton's Avatar
    Member

    Posts
    17 Posts
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
       #1  
    Hello. I own a Lumia 920. I've had it since it since February. In July all of the background tasks for apps from the marketplace stopped running. A few weeks later they started up again. Then a few weeks after that they stopped again. I'm now into the third week of them not running.

    For me the apps involved are BBC News Mobile, WeatherMaster, WPCentral, IMDb, Wikipedia, Metrotube, Simple Calendar and Locksider. All but Locksider have a background task to regularly update the live tile. Locksider has a background task to updated the lockscreen image at a configured interval. The live tiles and the lockscreen image all stopped updating on the same day. The apps were still listed in settings as "allowed" but some of the live tile apps put the last time they were updated on the live tile and this clearly shows that they have just stopped updating.

    To try and diagnose or work-around the problem I have disabled/blocked all of the background tasks, restarted the phone and then re-enabled individual apps to see if they would work. No matter which app I try it is clear that the background update runs once only and then not again after that.

    I reported the problem to Microsoft here: Background tasks no-longer running - Microsoft Community. A moderator did reply with, "The issue you are having is actually currently under investigation and Microsoft are working on a fix." So it's good to know that a fix is being worked on but no more information than that was provided.

    So, I'm wondering whether this is a widespread problem. Are lots of people having this? Is it understood? Does anybody have any ideas what causes the background tasks to stop working? Is there anything I can do to work around the problem?

    Any help will be gratefully received.
  2. DBDev's Avatar
    Member

    Posts
    2,387 Posts
    Global Posts
    2,394 Global Posts
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    #2  
    It could be something wrong with your push notifications. See this thread: http://forums.windowscentral.com/win...might-not.html
  3. BGBrereton's Avatar
    Member

    Posts
    17 Posts
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
       #3  
    No, I don't think it's push notification related. All apps will update once if they are run, etc, but not after that. Also, some of the apps involved, like Simple Calendar, don't require an internet connection.

    GDR2 is now available for my phone. I'm going to update this weekend in the hope that it fixes or resets the issue.
  4. jfa1's Avatar
    Member

    Posts
    2,565 Posts
    Global Posts
    2,648 Global Posts
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    #4  
    If that doesnt solve the issue try the previous posters suggestion and get back with us.
  5. BGBrereton's Avatar
    Member

    Posts
    17 Posts
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
       #5  
    Sorry, I wasn't clear. I have tried the previous poster's suggestion anyway:

    • Is battery saver off? Yes
    • Do you have a working internet connection? Yes
    • ... are you within your usage limits? Yes


    But, yes, I'll report back after the GDR2 update.
  6. BGBrereton's Avatar
    Member

    Posts
    17 Posts
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
       #6  
    I've applied GDR2/Amber. The problem remains.
  7. Onager1286's Avatar
    Developer

    Posts
    157 Posts
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    #7  
    I'm having the same problem. Hate to say it but for being a headline feature of Windows Phone, Live Tiles are pretty unreliable.
  8. BGBrereton's Avatar
    Member

    Posts
    17 Posts
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
       #8  
    Week four for me now. I'm starting to fear this is going to be permanent.
  9. foxbat121's Avatar
    Member

    Posts
    837 Posts
    Global Posts
    2,215 Global Posts
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    #9  
    Yes, it is a known and wide spread issue. There are many threads like this all over the places. There is no known sure fix for this other than hard reset your phone.
  10. Al_2's Avatar
    Member

    Posts
    259 Posts
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    #10  
    Quote Originally Posted by BGBrereton View Post
    Week four for me now. I'm starting to fear this is going to be permanent.
    I've had this problem three times on my L920 and each time the background tasks starting working again after I uninstalled a few apps that have the option to use background tasks - even if I'd blocked those apps from running in the background. So maybe try removing 3-4 apps you don't really use that you've blocked background tasks for and leave it overnight and see what happens. I can't guarantee it'll work but it's worked for me three times!
    BGBrereton likes this.
  11. BGBrereton's Avatar
    Member

    Posts
    17 Posts
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
       #11  
    In the Microsoft forum the Microsoft person said a hard reset may not fix the problem as it'll probably just come back.

    But I'll try Al_2's suggestion.
  12. Zeaneal Nicky's Avatar
    Member

    Posts
    8 Posts
    Global Posts
    11 Global Posts
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    #12  
    Go to settings Swipe left there Background will appear and unblock blocked apps and maybe that will fix ur problem but if it doesn't than go to support center
  13. fwaits's Avatar
    Member

    Posts
    876 Posts
    Global Posts
    971 Global Posts
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    #13  
    Ok so I had this off and on and finally figured out 2 things that helped me understand and manage the problem. Since then I'm running perfectly.

    1. There is a cap on total number of background agents that can run before it causes this issue. (Hopefully this is addressed better in a future update) I believe someone said the number is around 15. (I'm not 100% sure that's the cap, but its a good number to work with)

    2. Some apps have agents running even if they are not listed in the Settings -> background tasks list.

    So what I ended up doing is first, blocking any apps you don't need background tasks for in Settings -> background tasks. I have about 8 items in here not blocked currently. (You've probably already done this for the most part) What I then did is go through every app and open them to check their settings and see if they have Live tiles, background tasks/agents, toasts, etc. on in them and shut them off there if I don't want them active. I also uninstalled a few apps that I found I really don't need/use as well. Take a count of the number of apps you have with active tiles, tasks enabled in the individual app settings as well as the background tasks list and try to keep that number at or below 15. Note that some games have background tasks as well and may not show in the background tasks list to block so they are taking up a slot. Once I did this my tiles and toasts began working near flawlessly and have been for weeks with no problems.

    To keep this managed whenever I download an app that I don't already have enabled for background tasks, I make sure to check the settings for it and disable any if necessary. Also do this for app updates, as I've seen some apps that were previously blocked on the background tasks list get re-enabled after updating them. Hopefully this helps you regain functionality of your tiles and background tasks, it worked great for me and seems to be the "Holy Grail" after struggling off and on with the issue for some time. Let me know if you have luck with this method so more can learn and hopefully get more functionality out of their devices as well.
  14. neo158's Avatar

    Posts
    2,595 Posts
    Global Posts
    2,700 Global Posts
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    #14  
    BBC News Mobile, if it's the one I'm thinking of, was discontinued and the dev created Paperboy as a replacement.
  15. BGBrereton's Avatar
    Member

    Posts
    17 Posts
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
       #15  
    Thanks so much to Al_2 and fwaits. Based on their advice I decided to be more assertive and uninstalled most of the apps listed in the background tasks advanced section. Hay presto! The remaining apps' background tasks sprang back into life. Not sure it's possible to draw a solid conclusion from this, other than it being caused by having too many apps installed - or possibly that it can be caused by a rouge app. Maybe the problem is caused by having too many apps installed that can run a background task or having a rouge app with a misbehaving background task? Significantly, which I hadn't considered, the background task for these apps doesn't actually need to be running (or listed as running) to cause the problem.

    A number of the apps I uninstalled I rarely use, so it's no big deal to lose them in exchange for the apps I do use a lot being fully functional. I'm now going to re-install the apps I do use a bit and see what happens.

    Thanks again.
  16. Al_2's Avatar
    Member

    Posts
    259 Posts
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    #16  
    Glad to hear it's working! :)

    A Windows Phone with dead tiles is rather boring!
  17. fwaits's Avatar
    Member

    Posts
    876 Posts
    Global Posts
    971 Global Posts
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    #17  
    Yep, its definitely too many tasks running. Uninstalling is one way, manually disabling live tiles, background tasks, etc in each app, blocked or not is another. Combined its done me great.
  18. BGBrereton's Avatar
    Member

    Posts
    17 Posts
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
       #18  
    Well I've now reinstalled the apps I use reasonably frequently. As advised, I've been careful to disable background operations in these apps that I don't actually need. All the background tasks that I do want are still working. I'm very pleased. Thanks again.
  19. rdubmu's Avatar
    Member

    Posts
    3,195 Posts
    Global Posts
    3,520 Global Posts
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    #19  
    I have been also experiencing this issue. USA Today doesn't update. Only my calendar and Bing News.

Similar Threads

  1. No Nokia Lumia 520 in My Profile/Forum Settings?
    By LumiaGuy in forum Site Feedback & Help
    Replies: 8
    Last Post: 09-16-2013, 09:12 AM
  2. Now, you CAN sync Outlook directly, no cloud required
    By Paul Verizzo in forum Windows Phone 8
    Replies: 4
    Last Post: 09-06-2013, 08:31 PM
  3. Peaches smell good, no?
    By nohra in forum The "Off Topic" Lounge
    Replies: 1
    Last Post: 09-05-2013, 11:41 PM
  4. Music App Grey Background?
    By Sheikboy in forum Windows Phone 8
    Replies: 8
    Last Post: 09-05-2013, 09:26 PM
  5. Replies: 6
    Last Post: 09-05-2013, 11:28 AM

Posting Permissions

";