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  1. Henry Siuarte's Avatar

    1 Posts
    Global Posts
    2 Global Posts
    Hello, i am a hong kong user and using lumia 925. I accidentally deleted my window phone account detail on www.windowphone.com.
    Now i can't buy the apps online and do any remote control, for example i can't delete my phone information or lock my phone.....
    When i click the MY PHONE, PURCHASE HISTORY or FIND MY PHONE, nothing shown and no reaction.
    I am wondering if i can rebuild a account on the website that i can manage my phone online.
    thank you all.
  2. PB_H's Avatar

    981 Posts
    Contact MS, nothing is gone forever.

    By they way that www.windowphone.com/ isn't Windowsphone.com/Hong Kong

    this is http://www.windowsphone.com/en-hk (English language version)
    Last edited by PB_H; 09-18-2013 at 04:28 PM.
  3. sueha's Avatar

    301 Posts
    Global Posts
    302 Global Posts
    I did that too and contacted WP support already. They said I have to reset my phone. No other way.

  4. rdubmu's Avatar

    2,969 Posts
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    3,260 Global Posts
    that is the only way.

    Also try logging into your outlook.com account. IT should be reactivated but unfortunately I believe you need to hard reset your phone.
  5. sandeep208's Avatar

    2 Posts
    hard reset and adding back my account on phone dosent show me any result
  6. roadconnoisseur's Avatar

    2 Posts
    Global Posts
    1 Global Posts
    I have the same problem. Hard reset doens't do the trick. Nothing showing up on windowsphone.com

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