- 09-19-2013, 07:44 AM #3
That's my one gripe. If an app is no longer developed and pulled, you lose it if you change handsets. If you purchased the app it should still be available to your account, like Swapchat or Carbon or any other number of apps.
09-19-2013, 08:13 AM #5
- 2,025 Posts
If you get in touch with someone in billing via Live Chat on xbox.com, it's possible that you can get a refund. I've seen cases where people have been refunded for apps because they've not met a reasonable expectation of functionality.
Lumia 1520 | Surface 3 Pro | Xbox One | Office 365
- 09-19-2013, 08:18 AM #6
This is one thing I'll give Android; you can simply back up apps with a backup app, or save the .apk, and install it later on any device you wish.Current lineup: Nexus 5 (primary device), Lumia 920, Moto G, and Lumia 520. There, I did it; I updated my signature!
- 09-19-2013, 08:29 AM #7
I have bought an Android game in the past, and it is no longer available to me because the app developer no longer updates it and it is not compatible with any phones running Android OS newer than Froyo. So, that's the same story as WP. If a dev no longer supports the app, you will loss access to the app one way or another.
- 09-19-2013, 08:39 AM #8
What if the XAP is downloaded and is in your PC HDD?
In a way, its manual backup of purchased apps?
Will it work even after app is removed from the store, cause I've heard that you need internet even to install .xap from SD Card.
- 09-19-2013, 09:07 AM #9
If you dev unlock your phone (now do able legitimately and for free) you can install a XAP you have backed up even if it is no longer on the store, but you can only do that for a small number of XAPs on your phone (limit of 4 I think it was) unless you pay up. Why you have to pay again (and quite a lot as it happens) to use software you have bought I don't know, but I assume it has something to do with MS executives wanting new cars.
- 09-19-2013, 09:11 AM #11Current lineup: Nexus 5 (primary device), Lumia 920, Moto G, and Lumia 520. There, I did it; I updated my signature!
09-19-2013, 09:27 AM #12
- 408 Posts
The sense of entitlement is staggering.
You are in no way, shape or form entitled to a refund for a service you have used and enjoyed.
If you buy a fan belt for your car, then get a new car, you are not entitled to a refund on the fan belt.
If you buy an xbox 360 controller then buy an xbox one, you are not entitled to a refund.
You are not entitled to a refund.
- 09-19-2013, 09:30 AM #13
- 09-19-2013, 09:35 AM #15
While I don't feel entitled to a refund, I would like access to what I purchased. Unfortunately, even if you have the xap downloaded, you cannot re-install an app that was purchased since it verifies it against the WP store.
I don't think that is a staggering sense of entitlement, having access to what was purchased.
09-19-2013, 09:41 AM #16
- 19 Posts
If it's an XAP downloaded from the store, and the app is no longer available, I don't think you can sideload it. It was the case when WP7 came out, but a while ago MSFT encrypted the XAP and check for license when it's installed (please correct me if that's not the case).
If you paid for an app and it's pulled, you can contact MSFT support and very likely be awarded a full refund.
09-19-2013, 09:54 AM #17
- 408 Posts
- 09-19-2013, 10:01 AM #18Current lineup: Nexus 5 (primary device), Lumia 920, Moto G, and Lumia 520. There, I did it; I updated my signature!
- 09-19-2013, 11:44 AM #19
Or, in fact, to install a XAP that you downloaded from the store but that has now been pulled. That's what we are discussing here. Also, this has nothing to do with going from WP7 to WP8. This problem will happen even if you use the same phone. Once it's gone from the store, MS ban everyone from installing it except developers. Your money is trousered and your app is lost. Doesn't matter if you bought it yesterday or years ago. Still, nice shiney cars in the MS executive car park...
- 09-19-2013, 12:15 PM #20----
My Device History circa 2007:
Nokia 1020 > Nokia 920 > Nokia 900 > HTC Titan > HP Pre 3 > HP Veer > Palm Pre 2 > HTC Evo > Palm Pre > iPhone 3G > iPhone
09-20-2013, 09:15 AM #22
- 248 Posts
So, here's an update:
Talked to Microsoft support through Live Chat, got refunded for every single game missing. Including delisted games like PES 2012, games that are WP7 only like Tentacles and games from greedy devs like Fruit Ninja that charge for the WP8 version again!
People talk bad about Microsoft, but everytime I used they support they were very nice and always solved my issues. I have to say, Microsoft Support was always fantastic for me.
On a sidenote, some people around here need a chill pill. I wasn't demanding my money back or protesting the fact that I lost some apps. All I did was ask a simple question, was I entitled to get a refund? The answer is yes.
09-20-2013, 03:51 PM #24
- 361 Posts
Most apps are like 99c. How long did you use it? Probably 6 months at least. To me that says you got plenty out of the app and shouldn't be asking for a refund. If it was $60 and it stopped working after a month? Absolutely. To my knowledge there is nothing that expensive though.
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