WindowsPhone.co.uk wrong phone shown

[Welshwonder08]

Hi, I have recently upgraded my phone from a Nokia 720 to a Nokia 1020. They are both Windowsphone 8 phones. When I log into WindowsPhone.co.uk it still shows my old phone (Nokia 720) with the correct phone number which hasn't changed. I can't use any of the find phone functions and there doesn't seem to be anywhere to change the phone???

Please help.

 

[Ebuka Allison]

Normally it works automatically. And it isn't windowsphone.co.uk , it's windowsphone.com/en-gb . Try turning on find my phone on the device itself...

 

[Welshwonder08]

I've tried various things including what you have suggested. Why can't there just be a button called "Add new Phone"!? Does anyone else have any suggestions for me?

 

[constantinosmi]

Have you signed in with the same account as on your old phone on your new phone?

 

[Welshwonder08]

Yes, and all my apps and settings updated on the new phone ok?

 

[Welshwonder08]

nope, I have my phone before my last one shown in "other phones", I deleted my old phone out of the list when I was trying to get my new phone recognised. I did notice that after all the settings sync'd with my new phone, the phone had the same name as my old one. I changed this using the WindowsPhone Desktop app.

 

[Ebuka Allison]

nope, I have my phone before my last one shown in "other phones", I deleted my old phone out of the list when I was trying to get my new phone recognised. I did notice that after all the settings sync'd with my new phone, the phone had the same name as my old one. I changed this using the WindowsPhone Desktop app.

If all the settings had synced and changed the name of your phone, then its quite possible that the website had it right all along. Perhaps, it just displayed your old one as your new one

 

[Welshwonder08]

Maybe, I've been doing some digging and there are quite a few people (in the world at least) that have had similar issues and the main suggestion seems to be to do a "Hard Reset" on the phone. I'm not keen on doing that as I have only recently got everything as I like it, but I don't think that I have much choice. I'll let you know if that fixes it.

 

[Welshwonder08]

Ok, a Hard Reset of the phone and all is well. The correct phone shows in the WindowsPhone.com website now.