We made some changes

Our new forums are here!

Saving money on data

Mint SIM is the perfect way to get cheap data in the U.S.

Don't count Windows Phone out just yet

Dead? Psh. Here are 5 reasons to stick with Windows 10 Mobile

VPN vs. Proxy

The difference between a proxy and a VPN

Latitude attitude

Dell Latitude 7280 is a business laptop with tons of consumer attitude

4K all the way

You probably don't NEED a 4K webcam, but we love Logitech's BRIO 4K anyway

Long live Windows phone

Contrary to popular belief, Windows phone won't die anytime soon

XP-YESSSSSSS

Dell's already awesome XPS 15 gets even better in 2017

Surface Pwn 5

Surface Pro 5, Project NEON details leaked on LinkedIn?

Redefining the PC

Why Microsoft's Surface phone could be MUCH more than a mere 'phone'

Surface table meets Windows 10

Yes, we did put Windows 10 on the original Surface table ... and it rocks

Cream o' the crop

Before buying a Microsoft laptop, check out our pick for the absolute best

Simple and secure, just the way I like it

We think Windows 10 Cloud is a great idea, here's why

uber micro

Halo Wars 2 has something for everyone. Here's our full review.

Oldie but goldie

We reviewed Microsoft's decade-old Surface table

Creators Update comin' at ya

These are the coolest new features in the next big Xbox One update (video)

Buyer's guide

The Razer Blade 14 is the best laptop Razer has to offer

Windows 10 app gems

10 terrific Windows 10 apps you should be using

Tower of power

Here's what we think of Dell's XPS Tower Special Edition

Quite a deal

Grab the complete C# coding bootcamp for $41!

< >
Welcome to the Windows Central Forums Create Your Account or Ask a Question Answers in 5 minutes - no registration required!
Results 1 to 6 of 6
  1. johnfishcurtis's Avatar
    Member

    Posts
    75 Posts
    Global Posts
    79 Global Posts
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
       #1  
    Does anyone have a phone number for Nokia UK, that I can speak to someone human, who doesnt sound like they are on helium and actually understands what i need to sort out and that I can actually understand what they are saying???

    Received my Nokia DT-900 wireless charger last week for my Lumia 920.

    The charger light comes on but it does not charge my phone.

    I have just spent 15mins on the phone to Nokia Support trying to explain the problem and so far I have been told to send my phone back with paperwork!!!
    Told Nokia its the charger that is faulty, not the phone and I do not have any paperwork with the charger as they posted it to me 28 days after getting the phone (a free charger offer ran before Christmas).
    Just before going "on hold" again i asked if I was paying for the call (i was), so I am awaiting a call back (still waiting after 30mins)

    Why do Nokia have to make it so complicated???
  2. ryker002's Avatar
    Member

    Posts
    149 Posts
    Global Posts
    182 Global Posts
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    #2  
    Welcome to customer support of today. Its not just Nokia. Thats why we have these forums all over the net ahah. I'd check out the forum for the issue because I'm sure its been brought up before, otherwise if thats the issue then you can email Nokia support.

    Would you mind explaining the whole issue?
  3. johnfishcurtis's Avatar
    Member

    Posts
    75 Posts
    Global Posts
    79 Global Posts
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
       #3  
    Quote Originally Posted by ryker002 View Post
    Would you mind explaining the whole issue?
    Phone upgrade to Lumia 920 begining of December.
    Box had a sticker to register for a free Wireless charger after 14days of registering phone to the network.
    Registered on 23rd December
    Wireless charger turned up January 24th.
    Light turns on charger when phone placed on it.
    Phone does not charge when on the wireless dock.(tried several times, longest being 9 hours).
    Rang support today, could hardly understand what the lady on the phone was saying, definetly not in the UK/EU.
    Gave phone details as requested and explained the charger does not work.
    Told to return the phone for technical to look at and include proof of purchase/receipts.
    Explained the charger was faulty and I would like a replacement and I do not have any receipt/proof of purchase for the charger.
    Put on hold for 2 mins.
    Asked if I was paying for the call on my mobile and informed I was being charged. Said they would call me back.
    Still waiting (12 hours later)


    Very poor from Nokia.
  4. ryker002's Avatar
    Member

    Posts
    149 Posts
    Global Posts
    182 Global Posts
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    #4  
    Certainly sounds like it and im sorry to hear... I'm glad that didn't occur to me. What I would do is contact your carrier and see if they have any power over it, and give Nokia a second call where maybe you'll get someone with a IQ that can actually match up to yours.
    Sent from my Nokia Lumia 920 using Board Express
  5. rdubmu's Avatar
    Member

    Posts
    3,195 Posts
    Global Posts
    3,520 Global Posts
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    #5  
    Maybe try email?
    Sent from my RM-820_nam_att_100 using Board Express
  6. moegumby's Avatar
    Member

    Posts
    116 Posts
    Global Posts
    427 Global Posts
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    #6  
    Are you sure it's the charger? Tried your phone on another Qi charger?
    Sent from my HTC6990LVW using Board Express

Similar Threads

  1. Bottom lights on home screen
    By joemd60 in forum HTC Trophy
    Replies: 2
    Last Post: 03-31-2012, 06:05 PM
  2. How is the screen on this devices?
    By Winterfang in forum Nokia Lumia 800
    Replies: 10
    Last Post: 02-14-2012, 12:16 AM
  3. Replies: 6
    Last Post: 12-13-2011, 08:03 PM
  4. Mango this, Mango that, but what nobody is talking about is...
    By Luisraul924 in forum Windows Phone 7
    Replies: 7
    Last Post: 08-23-2011, 07:55 PM
  5. Replies: 8
    Last Post: 07-25-2011, 12:08 AM

Posting Permissions

";