- 01-29-2013, 10:54 AM #28
I posted my rant:
I just found this thread on forums.wpcentral.com: http://forums.windowscentral.com/win...-usaa-app.html
Add me to the list of customers who currently uses the Windows Phone 7 app on a Windows Phone 8 device, who will be VERY upset with USAA if you do not bring this app back to the Windows Phone platform.
I am aware of the security issue with storing check images in the camera roll on the phone and in SkyDrive, but I am also aware that other banks, some of the largest, have fixed this problem. I also, being a Windows Phone developer with apps in the store, understand that making this change isn't all that difficult, and would be a drop in the bucket compared to the money that you make from your collective customers who want this app.
Please reconsider, and update the app for Windows Phone 8, as this is an app that I use often. Choosing not to do so may very well cost you this customer, and others as well.
- 01-29-2013, 11:57 AM #29
I know I will sound like a Debbie Downer here but a few angry emails from a few WPCentral forum members won't be enough to sway USAA's decision. USAA most likely weighed affected users vs the costs of updating/maintaining the app and decided to bail. This is a market share problem rearing its ugly head again.
- 01-29-2013, 12:22 PM #30
Ok. You go do nothing while the rest of us act. This is one of the reasons our country is falling apart.
- 01-29-2013, 12:37 PM #32
I doubt there would be much cost to update, considering they seem to be maintaining their developer status with the WP7 version.
- 01-29-2013, 02:46 PM #34
- 01-30-2013, 10:50 AM #36
FWIW - here's the reply I received:
We appreciate your feedback in regards to creating an application for the Windows 8 Phone. We continually look for ways to improve our products and services so they are of the highest quality for our members. Thank you for taking the time to send your suggestion. We have forwarded your comments to our mobile team to review. We apologize for not meeting your needs at this time.
We value your business and the opportunity to serve all your financial needs.
- 01-30-2013, 11:10 AM #37
Here's the deal: I'm a USAA member (been a member for 15 years or so) and love being their customer, but at the end of the day USAA has to run a business. They won't be expending resources when there's little return on investment. Just look at the canned responses you've all been getting. They all say "Sorry, guys, but we don't want to bother with this right now" in a nice way.
Windows Phone needs to start SELLING. Microsoft needs to CONVINCE people that switching to WP is the way to go. I know they are advertising the heck out of it, so maybe we'll see some growth this year, I dunno.
Maybe start writing to Microsoft instead of USAA?
Good luck, guys.
01-30-2013, 01:49 PM #39
- 982 Posts
(USAA was also the first to allow consumers to deposit checks at home from their scanner - so it was natural to me that they would be the first to do this on Windows Phone when Mango came around)
Then again, maybe this time around they don't have as much faith in WP and don't want to bother with spending even a cent looking at how easy it might be to fix. Disappointing.
- 01-30-2013, 04:10 PM #40
- 01-30-2013, 04:46 PM #41
I'm using my iPad for Deposit@Mobile now. My friends are using WP7. I sure wish I could use my WP8 instead.
01-30-2013, 06:50 PM #44
- 982 Posts
Sideloading would only work, AFAIK, if it was currently available on WP8 marketplace. Of course, that leads me to believe that the sideloading feature is only good for transferring large xap files to someone so they don't have to download over their phone. But hey, you can always try it.
- 01-30-2013, 07:09 PM #45
Sideloading would work for those of us with developer-unlocked phones, but the way I understand it, Mystictrust is right, and you can't sideload unless it is in the Marketplace. Now, to be sure, this would require testing, but it is possible (and I have no idea what odds to give it), that you could install it from a microSD card since the store does track purchases (including free) that you've made. I don't know with 100% certainty that the app still has to be in the store. It would be worth a shot.
Then again, I haven't done a store app by sideloading it, so I don't know the process off the top of my head. If it requires that you go to the app's page in the store, then it won't work.
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