Update / Resolution
After several very frustrating hours of troubleshooting both on my own and with MS Support we were able to get the problem fixed. Even though you are allowed to have more than one phone on a Live Account that seemed to be the root cause of the issues in my case. Once I removed my Trophy from the account and gave it a few minutes to propagate those changes the store started behaving normally again on both the Lumia 822 and through the web. Very frustrating to deal with but the end result is what matters and the new phone is working as expected now. Also, I am getting refunds for the couple apps that were purchased twice.
Original Problem
So I have been a WP7 user for years... Got the Trophy on Verizon as soon as it was available and I actually love that phone but I decided to upgrade to a Nokia Lumia 822 to hold me over until a new flagship phone (928?) was released on Verizon. I'll be clear here... I'm a huge advocate of MS and their products... I've gotten us to standardize on Windows Phone at work and we have only 1 or 2 android devices remaining, I have us deploying both Pro and RT Surface Tablets throughout the organization, We're already exploring moving to Windows 8. I'm always selling people on the platform and getting them to convert... so I was excited to upgrade to WP8 myself to get access to newer apps/features and whatnot....
Well I get the brand new 822, activate it on my account, add my Live ID and go about setting everything back up... All is well until I get to installing Apps. I start out and everything is going smoothly apps are installing fine but then all of a sudden it starts asking me to purchase apps that I already own. WTF?! It was working fine telling me that I had already purchased apps and giving the option to reinstall as is expected. Then out of the blue it's like it has no idea what my purchase history is and starts prompting with my credit card info to actually re-purchase apps. (the CC info is being filled in automatically so it clearly knows who I am and is seeing my account correctly) So the WPCentral app for example, it wants me to buy again... Whatever, I decide to just pony up the $0.99 because I figured it was a version thing or a fluke at that time and what's 99 cents? Well then it becomes clear that it was doing that for pretty much everything moving forward!
Ok, so that's annoying but I figure I'll do some troubleshooting so I start working through my Microsoft Account and realize that it's still showing my Trophy as the only phone on the account and there with no mention of the 822... Eventually I get the 822 to show up so I figure, that will fix it... no dice. However, I can get it to work if I go through the online purchase history and send the apps directly to the phone. So that works for a few games but then I run into another problem because the stupid purchase history only goes back so far and I don't see half the apps/games I've bought over the years. The ones that aren't on the list it of course wants me to purchase them again. So then I tried accessing the apps through the web store and again it wants me to buy them. And again... WTF?! The problem seems to be especially apparent with the Xbox Live Games I had purchased... none of those would reinstall without asking to be purchased. I have them right there on my Trophy, I can see them... I know that I bought them but I cannot install them on my new phone aside from the ones that actually showed up in the purchase history. Why the **** doesn't the purchase history show everything that you have ever bought?! Pretty pissed right now.
Anyone have any advice? Has anyone run into this before? I'm probably going to have to try and contact MS Support to try and resolve this.
After several very frustrating hours of troubleshooting both on my own and with MS Support we were able to get the problem fixed. Even though you are allowed to have more than one phone on a Live Account that seemed to be the root cause of the issues in my case. Once I removed my Trophy from the account and gave it a few minutes to propagate those changes the store started behaving normally again on both the Lumia 822 and through the web. Very frustrating to deal with but the end result is what matters and the new phone is working as expected now. Also, I am getting refunds for the couple apps that were purchased twice.
Original Problem
So I have been a WP7 user for years... Got the Trophy on Verizon as soon as it was available and I actually love that phone but I decided to upgrade to a Nokia Lumia 822 to hold me over until a new flagship phone (928?) was released on Verizon. I'll be clear here... I'm a huge advocate of MS and their products... I've gotten us to standardize on Windows Phone at work and we have only 1 or 2 android devices remaining, I have us deploying both Pro and RT Surface Tablets throughout the organization, We're already exploring moving to Windows 8. I'm always selling people on the platform and getting them to convert... so I was excited to upgrade to WP8 myself to get access to newer apps/features and whatnot....
Well I get the brand new 822, activate it on my account, add my Live ID and go about setting everything back up... All is well until I get to installing Apps. I start out and everything is going smoothly apps are installing fine but then all of a sudden it starts asking me to purchase apps that I already own. WTF?! It was working fine telling me that I had already purchased apps and giving the option to reinstall as is expected. Then out of the blue it's like it has no idea what my purchase history is and starts prompting with my credit card info to actually re-purchase apps. (the CC info is being filled in automatically so it clearly knows who I am and is seeing my account correctly) So the WPCentral app for example, it wants me to buy again... Whatever, I decide to just pony up the $0.99 because I figured it was a version thing or a fluke at that time and what's 99 cents? Well then it becomes clear that it was doing that for pretty much everything moving forward!
Ok, so that's annoying but I figure I'll do some troubleshooting so I start working through my Microsoft Account and realize that it's still showing my Trophy as the only phone on the account and there with no mention of the 822... Eventually I get the 822 to show up so I figure, that will fix it... no dice. However, I can get it to work if I go through the online purchase history and send the apps directly to the phone. So that works for a few games but then I run into another problem because the stupid purchase history only goes back so far and I don't see half the apps/games I've bought over the years. The ones that aren't on the list it of course wants me to purchase them again. So then I tried accessing the apps through the web store and again it wants me to buy them. And again... WTF?! The problem seems to be especially apparent with the Xbox Live Games I had purchased... none of those would reinstall without asking to be purchased. I have them right there on my Trophy, I can see them... I know that I bought them but I cannot install them on my new phone aside from the ones that actually showed up in the purchase history. Why the **** doesn't the purchase history show everything that you have ever bought?! Pretty pissed right now.
Anyone have any advice? Has anyone run into this before? I'm probably going to have to try and contact MS Support to try and resolve this.
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