1. richv77's Avatar
    I purchased an Elite controller for my son and the 10 ft USB cable stopped working after only a few weeks.
    Can I buy any 10 FT replacement cable?

    I called Microsoft and they want my son's gamertag and serial numbers for both the controller and Xbox.

    Has anyone had success requesting a replacement cable from Microsoft?

    Thanks for your comments.

    -Rich
    01-17-2017 09:23 AM
  2. buzzard75's Avatar
    Just about any USB 2.0 or 3.0 cable should work. In very rare instances, you might come across a cable that only charges and won't transfer data, but those are usually very thin, cheap cables. I haven't requested a replacement cable from them, but their returns/exchange department is pretty good. I exchanged a 360 a while back when I had the RRoD and just recently exchanged my pen for my Surface Pro 4. Going through their chat service was pretty simple. They may ask you to send the cable in to get a replacement, but considering cables are so cheap they may just mail you one. Honestly, if it were me, I'd just find another cable since I have a plethora of USB 2.0 and 3.0 cables laying around.
    01-17-2017 11:42 AM
  3. richv77's Avatar
    Thanks, I just order a braided 10 ft cable for only $7. I do have a shorter cable buy my son prefers the longer one.

    -Rich

    Just about any USB 2.0 or 3.0 cable should work. In very rare instances, you might come across a cable that only charges and won't transfer data, but those are usually very thin, cheap cables. I haven't requested a replacement cable from them, but their returns/exchange department is pretty good. I exchanged a 360 a while back when I had the RRoD and just recently exchanged my pen for my Surface Pro 4. Going through their chat service was pretty simple. They may ask you to send the cable in to get a replacement, but considering cables are so cheap they may just mail you one. Honestly, if it were me, I'd just find another cable since I have a plethora of USB 2.0 and 3.0 cables laying around.
    01-17-2017 12:20 PM

Similar Threads

  1. Grab Acer's 25-inch monitor with two extra cables for just $119 today!
    By WindowsCentral.com in forum Windows Central News Discussion
    Replies: 0
    Last Post: 01-17-2017, 09:00 AM
  2. Replies: 1
    Last Post: 01-17-2017, 07:31 AM
  3. HP Elite X3 - Restore from backup troubles
    By NinjaWayne in forum Windows 10 Mobile
    Replies: 0
    Last Post: 01-15-2017, 05:51 PM
  4. Keep one of these three USB-C converters in your pocket at all times for just $6 right now
    By WindowsCentral.com in forum Windows Central News Discussion
    Replies: 0
    Last Post: 01-13-2017, 08:42 AM
  5. Steam Controller versus the Xbox One gamepad
    By WindowsCentral.com in forum Windows Central News Discussion
    Replies: 0
    Last Post: 01-13-2017, 08:11 AM
LINK TO POST COPIED TO CLIPBOARD