- 09-05-2011, 12:15 PM #1
Noticed this when I upgraded to the 4.8 software version. Zune will start up when I connect the phone but shows no device connected. The PC recognizes the phone just fine as well. It does show as two devices now instead of one (Samsung SHG-i917 and Windows Phone USB).
I've tried everything I can think of including reloading both my phone and PC (from OS up). I did a Google search for "windows phone 7 pc driver" and first thing that comes up is others describing the same situation. There is also a cat in the Samsung Focus board here with same issue. The MS solutions provided are useless.
Any advise would be appreciated....
- 09-05-2011, 12:30 PM #2
There is an update to Zune that simply will not install on either my desktop or my laptop. I have the latest NT framework installed so that's probably not it. I may need to reboot and try again. Windows 7, I hardly ever need to reboot anymore.
09-05-2011, 05:41 PM #3
- 354 Posts
I just figured it was because I have an OLD pc... (almost 10 yrs old Dell with an P4, 2.0ghz CPU). It seems to depend on which USB port I plug the phone into (one port never seems to auto-detect the phone, the other one usually does manage to see the phone and launch Zune).
- 09-05-2011, 05:44 PM #4
- 09-09-2011, 04:22 PM #5
It turned out to be the phone. Specifically the mini-USB port. Got a replacement and the issue is resolved. My phone was a refurbished model so I suspect whatever happened was likely the original issue with that device.