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  1. Dave Blake's Avatar
    Mod and Ambassador Team Emeritus

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       #1  
    I change devices allot I have been trading for a while now trying to check out all the Gen 1 and Gen 2 devices I can get my hands on. That combined with some manufacturer defects with the Arrive has left me with a device I can't add to my Zune pass dew to the delete 1 device every 30 days restriction. I'm not crazy nuts with this guys this has taken place over a 8 month period and was escalated by my not remembering to delete devices once a month.

    If you find yourself in this same situation or if you need help with something else Zune related no worries. On the Zune support page you can easily open a chat with a Customer Service rep and they will gladly remove what ever devices you ask them to. I have done this twice both times it took less than 10 minutes to resolve the issue. Chatting with someone can be stressfully especially if you don't do this very often but the people I have chatted with were very patient and knowledgeable. They were able to take care of the issue without and problems. I highly recommend this to anyone with Zune related issues.
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  2. threed61's Avatar
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    #2  
    I've had to contact them twice, and was also pleasantly surprised that I did not have to wait either time, was connected to a human immediately.
  3. Rodolfo#WP's Avatar
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    #3  
    Thanks Dave. I do miss the 800-Get-Zune telephone support, but it's good to hear that chat support works. I can't type worth a lick, so I'm glad I haven't had any Zune issues that I haven't been able to figure out. ;)

    BTW, I have a monthly reminder to use my Zune credits and to review my six Zune devices. But, again, it's good to know now that Microsoft will work with us when we err ocassionally.
    Every choice involves compromising...
    Zune Pass Rocks and rolls and jazzes and...
    We are all just prisoners here, of our own device(s)...
  4. Rodolfo#WP's Avatar
    Member

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    #4  
    I had a problem yesterday with not being able to use Zune credits to purchase a couple of tracks from a favorite album I had downloaded recently. I registered for a chat session, and they diagnosed my problem in just a few minutes as an unusual Marketplace error with that specific album. They wound up having to call me to establish my identity, but they resolved my issue very effectively and even generously. Thanks again for the lead, Dave, and thanks to Microsoft!
    Last edited by Rodolfo; 04-07-2012 at 11:45 AM.
    Every choice involves compromising...
    Zune Pass Rocks and rolls and jazzes and...
    We are all just prisoners here, of our own device(s)...
  5. #5  
    thanks, chat worked great
  6. Shantek's Avatar
    Developer

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    10 Posts
    #6  
    Awesome tip - I got my devices I no longer use removed within 2 minutes of joining the chat.

    Awesome support from Microsoft!
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