We made some changes

Our new forums are here!

Saving money on data

Mint SIM is the perfect way to get cheap data in the U.S.

Don't count Windows Phone out just yet

Dead? Psh. Here are 5 reasons to stick with Windows 10 Mobile

VPN vs. Proxy

The difference between a proxy and a VPN

Latitude attitude

Dell Latitude 7280 is a business laptop with tons of consumer attitude

4K all the way

You probably don't NEED a 4K webcam, but we love Logitech's BRIO 4K anyway

Long live Windows phone

Contrary to popular belief, Windows phone won't die anytime soon

XP-YESSSSSSS

Dell's already awesome XPS 15 gets even better in 2017

Surface Pwn 5

Surface Pro 5, Project NEON details leaked on LinkedIn?

Redefining the PC

Why Microsoft's Surface phone could be MUCH more than a mere 'phone'

Surface table meets Windows 10

Yes, we did put Windows 10 on the original Surface table ... and it rocks

Cream o' the crop

Before buying a Microsoft laptop, check out our pick for the absolute best

Simple and secure, just the way I like it

We think Windows 10 Cloud is a great idea, here's why

uber micro

Halo Wars 2 has something for everyone. Here's our full review.

Oldie but goldie

We reviewed Microsoft's decade-old Surface table

Creators Update comin' at ya

These are the coolest new features in the next big Xbox One update (video)

Buyer's guide

The Razer Blade 14 is the best laptop Razer has to offer

Windows 10 app gems

10 terrific Windows 10 apps you should be using

Tower of power

Here's what we think of Dell's XPS Tower Special Edition

Quite a deal

Grab the complete C# coding bootcamp for $41!

< >
Welcome to the Windows Central Forums Create Your Account or Ask a Question Answers in 5 minutes - no registration required!
Results 1 to 6 of 6
  1. Dave Blake's Avatar
    Mod and Ambassador Team Emeritus

    Posts
    5,658 Posts
    Global Posts
    7,157 Global Posts
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
       #1  
    I change devices allot I have been trading for a while now trying to check out all the Gen 1 and Gen 2 devices I can get my hands on. That combined with some manufacturer defects with the Arrive has left me with a device I can't add to my Zune pass dew to the delete 1 device every 30 days restriction. I'm not crazy nuts with this guys this has taken place over a 8 month period and was escalated by my not remembering to delete devices once a month.

    If you find yourself in this same situation or if you need help with something else Zune related no worries. On the Zune support page you can easily open a chat with a Customer Service rep and they will gladly remove what ever devices you ask them to. I have done this twice both times it took less than 10 minutes to resolve the issue. Chatting with someone can be stressfully especially if you don't do this very often but the people I have chatted with were very patient and knowledgeable. They were able to take care of the issue without and problems. I highly recommend this to anyone with Zune related issues.
    Rodolfo#WP likes this.
  2. threed61's Avatar
    Member

    Posts
    368 Posts
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    #2  
    I've had to contact them twice, and was also pleasantly surprised that I did not have to wait either time, was connected to a human immediately.
  3. Rodolfo#WP's Avatar
    Member

    Posts
    396 Posts
    Global Posts
    439 Global Posts
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    #3  
    Thanks Dave. I do miss the 800-Get-Zune telephone support, but it's good to hear that chat support works. I can't type worth a lick, so I'm glad I haven't had any Zune issues that I haven't been able to figure out. ;)

    BTW, I have a monthly reminder to use my Zune credits and to review my six Zune devices. But, again, it's good to know now that Microsoft will work with us when we err ocassionally.
  4. Rodolfo#WP's Avatar
    Member

    Posts
    396 Posts
    Global Posts
    439 Global Posts
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    #4  
    I had a problem yesterday with not being able to use Zune credits to purchase a couple of tracks from a favorite album I had downloaded recently. I registered for a chat session, and they diagnosed my problem in just a few minutes as an unusual Marketplace error with that specific album. They wound up having to call me to establish my identity, but they resolved my issue very effectively and even generously. Thanks again for the lead, Dave, and thanks to Microsoft!
    Last edited by Rodolfo; 04-07-2012 at 11:45 AM.
  5. krayziehustler's Avatar
    Member

    Posts
    186 Posts
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    #5  
    thanks, chat worked great
  6. Shantek's Avatar
    Developer

    Posts
    11 Posts
    Global Posts
    14 Global Posts
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    #6  
    Awesome tip - I got my devices I no longer use removed within 2 minutes of joining the chat.

    Awesome support from Microsoft!

Posting Permissions

";