1. TechFreak1's Avatar
    Noticed something odd and think it's just you going crazy?

    Want answers?

    Fear not!

    This thread is just the right place for you .

    Detailed those pesky bugs and what not below!


    It is worth noting that with any phone, there are bad units. One may not be representative of the entire lineup. Circumstances vary and others may not be able to replicate your issue right away, or at all.

    Is it behaving oddly, is something just not right? This is the place for discussion of software and hardware issues!

    [TIP]Here is some useful information you may find yourself needing.:

    Some issues with responsiveness and app delays can be resolved by either restarting your phone or performing a Soft Reset.

    If things get a bit more serious, you may opt to perform a hard reset or software reset.

    Lastly, if things really get serious, you may need the Software Recovery Tool to recover your phone back to working order - head over to this Microsoft FAQ page for more info.

    Make sure to check the official Windows 10 Mobile Support page as well for some of the most common tips and trouble shooting guides.[/TIP]

    [INFO]Restarting your phone involves turning it off and then turning it on again. Turn off your phone by pressing the power button until you are prompted to "Slide down to power off". Turn your phone on again by pressing the power button until it vibrates.

    A soft reset is similar to pressing the reset button in PCs and has the same effect as pulling out the battery of your phone and then putting it back in. For phones with non-removable batteries, press the volume down and power button together until your phone restarts. Be aware that when using Windows 10, the voume down and power button combination will also launch Windows Feedback. Just continue to hold down the buttons for a full 10 seconds in order to trigger the soft reset. For phones with removable batteries, you can either opt for the button combination or remove the battery and then return it.

    A hard reset or a software reset will reformat your phone by removing all the user information leaving only the bare OS and firmware currently installed in your phone. It does erase data so you should always keep a good backup of your phone just in case you have to resort to this option.

    The software reset can be done by going to your phone Settings > System > About > tap on "Reset your phone." You will be prompted once before doing this just to be sure. Be sure, also, to have everything backed up since there would be no way to recover all of your files.

    The hard reset accomplishes the same thing as the software reset, but can be accomplished when the phone is non-responsive and you are unable to enter into settings. To perform the Hard Reset, "Power off the phone > hold Volume Down > press Power > keep holding Volume Down until you see the exclamation (!) screen, then immediately release the Volume Down. Now tap Volume Up / Volume Down / Power / Volume Down. You should see the spinning gears and your phone will reflash the last OS version held in recovery.

    The Software Recovery Tool is the final option, for example for "bricked" phones that would no longer turn on, be charged, etc. This can be used to either roll back to a previous OS version or force an update to a more current OS version[/INFO]

    Remember, when reporting bugs be descriptive! The more information you give, the better the chance someone will be able to help you.

    What OS version? Any special conditions that should be noted? What were you doing? What is the result? Any error codes or messages given? What have you tried for solutions? What variant of the phone are you using? Single SIM or Dual SIM?

    Please describe as much as possible about the bug so others may try and replicate the bug and don't make suggestions for solutions that you have already tried which have failed...
    Last edited by RumoredNow; 04-19-2016 at 04:42 PM. Reason: updated
    RumoredNow likes this.
    04-19-2016 03:39 PM
  2. rjcrusem's Avatar
    Maybe I encountered software issue because sometimes it restart automatically and sometimes my SD card reads and also my SD card cant be' detected in settings.
    08-07-2016 10:21 AM
  3. RumoredNow's Avatar
    Maybe I encountered software issue because sometimes it restart automatically and sometimes my SD card reads and also my SD card cant be' detected in settings.
    There may be a chance the two are related... Are you running Apps off the SD card? Would the reboot come when using one of those Apps?

    It may worth looking at the SD card. It may have corrupted sectors.
    08-07-2016 05:24 PM
  4. jhonryantan28's Avatar
    my acer liquid m330 is bricked, i try to reflash using windows recovery tool. but it says "package is not available for this device". my operating system is windows 10 mobile (M330_GEN1). My question is, microsoft is releasing the package for this device? when?Im afraid of my Acer Liquid M330 is not useful any more.
    10-05-2016 10:10 PM
  5. RumoredNow's Avatar
    my acer liquid m330 is bricked, i try to reflash using windows recovery tool. but it says "package is not available for this device". my operating system is windows 10 mobile (M330_GEN1). My question is, microsoft is releasing the package for this device? when?Im afraid of my Acer Liquid M330 is not useful any more.
    It's not just Microsoft, the OEM also has to pass the Recovery Package before it goes on WDRT.

    Acer approved Recovery of the Liquid M330 for 4 variants back in June of 2016: http://forums.windowscentral.com/gen...ml#post3504793

    Do you have one of the supported variants?

    Have you tried accessing Flashing Mode (the Lightning Bolt & Gear screen)?
    10-10-2016 10:59 AM
  6. jhon ryan tan's Avatar
    yes i try it, i press power button, and volume up, it shows the lightning and gear. but wdr says" package is not available for this device. my variant is ww gen1
    10-15-2016 01:40 AM
  7. jhonryantan28's Avatar
    can you help me with this?
    11-10-2016 10:40 PM
  8. Christophe VAN HOUTTE's Avatar
    Maybe I encountered software issue because sometimes it restart automatically and sometimes my SD card reads and also my SD card cant be' detected in settings.
    I have the exact same issue with SD card : sometimes the phone tells me that SD card has been withdrawn while it is there. No warning, it happens whenever it wants and the SD card "re-appears" as suddenly when the phone wants....

    I have no app on the SD card, just musics and podcasts.
    I tried another SD card and issue remains, it is not due to error on the card then.
    I do not have issues with the phone re-starting, just the SD card detection issue.

    Phone uses Win10M version 10.0.14393.953

    Is there a way to solve that issue ? This is boring to suddenly have the music stopped when listening it... :-(
    05-26-2017 12:38 PM

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