11-21-2016 08:45 PM
81 1234
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  1. Sedp23's Avatar
    I had the same problem but I didn't have to soft reset. It just installed it without issues the second time.
    I ended up taking mines back for the heating issues I was having this one I have now I'm setting it up its heating due to set up but I'll give it a spin and see if I had a faulty device

    Sent from mTalk
    libra89 likes this.
    11-13-2016 01:50 PM
  2. miniracer2003's Avatar
    Bought mine two days before the actual release thanks to uninformed sales people at Tmo. This phone is worlds better than my Lumia 950, even without NFC. Has anyone else noticed how much more responsive the screen is to inputs? Scrolling is so much smoother, and the screen doesn't have a strange quality that strains my eyes.
    editguy likes this.
    11-16-2016 10:32 PM
  3. kdk24z's Avatar
    My local T-Mobile store finally got a couple in stock, so I went to go and buy one. When the guy was ringing it up there was a $20 customer service fee. I asked what that was for and the guy said, "Oh, that's an automatic service charge for anything we sell in the store." WTF!?!

    Considering this guy told me, "Why would you want to waste your money on a Windows phone? Windows is dead when it comes to phones." - why in the world would I drop an extra $20 likely for him as a commission when he was trying to NOT sell me the phone? I told him, "No, just cancel it. I'll go and buy it online and they also have free shipping right now."
    RumoredNow and Kevin Rush like this.
    11-16-2016 11:56 PM
  4. patcherd's Avatar
    Bought mine two days before the actual release thanks to uninformed sales people at Tmo. This phone is worlds better than my Lumia 950, even without NFC. Has anyone else noticed how much more responsive the screen is to inputs? Scrolling is so much smoother, and the screen doesn't have a strange quality that strains my eyes.
    Yes I noticed how quick and fast the Alcatel is. I find though that scrolling through my people app that the 950 is a little smoother than the Alcatel, though the Alcatel is overall a better performer all around than the 950.


    Now the fingerprint scanner can be a little fussy sometimes but is more reliable than the iris scanner I have found.

    Totally agree about the responsiveness of the touch screen. Just like my old Nokia Lumia phones of the past.

    The screen on the Alcatel is great and very comparable to the 950. I don't use NFC so that isn't an issue. Even the lack of a glance screen is not a deal breaker.

    Overall an excellent effort by Alcatel on their first high end windows phone.
    I hope they do well with this platform.

    Hopefully Alcatel will improve the camera tech in future devices, but the camera that the Idol 4 offers is good and even better with the Pro shot app.

    Now let's see if other phone makers will start showing up in the new year.
    editguy, libra89 and dorelse like this.
    11-16-2016 11:57 PM
  5. RumoredNow's Avatar
    My local T-Mobile store finally got a couple in stock, so I went to go and buy one. When the guy was ringing it up there was a $20 customer service fee. I asked what that was for and the guy said, "Oh, that's an automatic service charge for anything we sell in the store." WTF!?!

    Considering this guy told me, "Why would you want to waste your money on a Windows phone? Windows is dead when it comes to phones." - why in the world would I drop an extra $20 likely for him as a commission when he was trying to NOT sell me the phone? I told him, "No, just cancel it. I'll go and buy it online and they also have free shipping right now."
    I would have had a long talk with the manager. I bet that guy was just putting his thumb on the scale. I never got charged any $20 fee when I was a T-Mo customer...

    Seriously, if you buy a $10 accessory it is $30 because of the fee? That can't be a real thing. If the manager wouldn't satisfy me I'd ask for the phone number for his boss.

    Result, ruin their day just like they ruined yours.
    11-17-2016 09:16 PM
  6. fatclue_98's Avatar
    I would have had a long talk with the manager. I bet that guy was just putting his thumb on the scale. I never got charged any $20 fee when I was a T-Mo customer...

    Seriously, if you buy a $10 accessory it is $30 because of the fee? That can't be a real thing. If the manager wouldn't satisfy me I'd ask for the phone number for his boss.

    Result, ruin their day just like they ruined yours.
    It's a new thing with the Magenta Morons. It started about a month ago and it blows.
    11-17-2016 09:50 PM
  7. kdk24z's Avatar
    I'm not so sure he wasn't the manager. Even so, for him to so openly try to dissuade someone from buying a Windows phone because, "Windows phones are dead." I thought that was very tacky and unprofessional.

    I know salespeople have a difficult job, but to start adding a $20 "automatic fee" onto anything sold in the store is just a blatant "screw you" to the customer. No, I'll be making my purchases online.
    Kevin Rush and Sedp23 like this.
    11-17-2016 09:55 PM
  8. RumoredNow's Avatar
    It's a new thing with the Magenta Morons. It started about a month ago and it blows.

    october-18-2011-20-12-49-doublefacepalm.jpg
    fatclue_98 and Reflexx like this.
    11-17-2016 09:55 PM
  9. RumoredNow's Avatar
    Soooo glad I'm with a Carrier that seems to want to SAVE me money all the time.
    fatclue_98 likes this.
    11-17-2016 09:57 PM
  10. fatclue_98's Avatar
    Soooo glad I'm with a Carrier that seems to want to SAVE me money all the time.
    Cleanup on aisle 5. Stage 1 sarcasm drippings.
    11-17-2016 10:41 PM
  11. patcherd's Avatar
    For the most part I am satisfied with TMO. I have had good service overall with them for the last 16 years.
    editguy and libra89 like this.
    11-17-2016 10:57 PM
  12. editguy's Avatar
    I'm not so sure he wasn't the manager. Even so, for him to so openly try to dissuade someone from buying a Windows phone because, "Windows phones are dead." I thought that was very tacky and unprofessional.

    I know salespeople have a difficult job, but to start adding a $20 "automatic fee" onto anything sold in the store is just a blatant "screw you" to the customer. No, I'll be making my purchases online.
    Every time I've bought a Windows p[hone from T-mo I've had them try to dissuade me from buying it. The last time I had top threaten to walk out. I know we're not the only ones. That's why I buy unlocked if the phone I want is available. Concerning the extra fee, I would take it higher and see if that really is corporate policy. If it is, people need to spread the word that the "Uncarrier" is acting like a carrier. :-)
    Reflexx likes this.
    11-17-2016 11:35 PM
  13. editguy's Avatar
    For the most part I am satisfied with TMO. I have had good service overall with them for the last 16 years.
    Me too. Fourteen years and no problems except for the retail stores not wanting to sell me the phone I want.
    11-17-2016 11:36 PM
  14. eddieDOTexe's Avatar
    Originally posted by editguy
    Originally Posted by kdk24z
    I'm not so sure he wasn't the manager. Even so, for him to so openly try to dissuade someone from buying a Windows phone because, "Windows phones are dead." I thought that was very tacky and unprofessional.

    I know salespeople have a difficult job, but to start adding a $20 "automatic fee" onto anything sold in the store is just a blatant "screw you" to the customer. No, I'll be making my purchases online.
    Every time I've bought a Windows p[hone from T-mo I've had them try to dissuade me from buying it. The last time I had top threaten to walk out. I know we're not the only ones. That's why I buy unlocked if the phone I want is available. Concerning the extra fee, I would take it higher and see if that really is corporate policy. If it is, people need to spread the word that the "Uncarrier" is acting like a carrier. :-)
    I already did, it is a corporate policy. Ordering online is the only way to avoid it. But then you get stuck having to pay $10 for a "SIM Starter Kit". Ugh, I GUESS that's better than $20...
    11-18-2016 12:36 AM
  15. editguy's Avatar
    I already did, it is a corporate policy. Ordering online is the only way to avoid it. But then you get stuck having to pay $10 for a "SIM Starter Kit". Ugh, I GUESS that's better than $20...
    Were you already a T-mobile customer, or a new customer?
    11-18-2016 01:03 AM
  16. argenys's Avatar
    My local T-Mobile store finally got a couple in stock, so I went to go and buy one. When the guy was ringing it up there was a $20 customer service fee. I asked what that was for and the guy said, "Oh, that's an automatic service charge for anything we sell in the store." WTF!?!

    Considering this guy told me, "Why would you want to waste your money on a Windows phone? Windows is dead when it comes to phones." - why in the world would I drop an extra $20 likely for him as a commission when he was trying to NOT sell me the phone? I told him, "No, just cancel it. I'll go and buy it online and they also have free shipping right now."
    How can you buy it without the $20? New customers its for the Sim and existing customers it's for the upgrade. I was charged $20 and I didn't buy it in store.....
    11-18-2016 04:01 AM
  17. RumoredNow's Avatar
    Cleanup on aisle 5. Stage 1 sarcasm drippings.
    No sarcasm intended. For what my wife and I payed on T-Mo for the two of us I now have 5 lines. Every line added gets a deeper and deeper discount instead of just multiplying the same price. I even get credits toward service for referring people and have done so. I've saved an additional $50 in the last few months. All the signal issues I had on T-Mo (can't make/receive calls inside my house without WiFi, can't count on a connection outside of cities around where I live), those issues are resolved with the new carrier. So instead of making me invest in alternate delivery methods like WiFi and signal boosters for their otherwise intermittent service (or going without in crucial travel situations) my service is just delivered first hand and more reliably saving me worry as well as money.

    Trade offs: I pay an upgrade fee if I choose to buy a phone from them - and if I don't I am not forced to find a branded one to get the special WiFi calling feature to make up for the service they fail to deliver and pay a premium in the 3rd party market for the "special device" since there is no WiFi Calling App from T-Mo in the Windows Phone App Store. If I do buy a phone from them it is locked down hard for 6 months. However, their phone prices are super-competitive and they have frequent sale prices on devices. It's way easier to get a fully network compliant Windows Phone for me now than when I was on T-Mo.
    libra89 likes this.
    11-18-2016 06:54 AM
  18. jasqid's Avatar
    So I got my 4s the other day. Haven't found the Hulu, groove music or halo offers i read about. Anyone get those?
    11-18-2016 07:21 AM
  19. IndyJG's Avatar
    Go to http://www.alcatelonetouch.us/alcatel-mobile-promos. I had to use Chrome to successfully enter the codes in. It wouldn't work for me using Edge, Internet Explorer, or Opera. I got the free copy of the game and a free month of Groove added to my Monthly Pass subscription. I don't qualify for the Hulu offer as I am already a Hulu subscriber at the commercial-free monthly rate.

    Sent from mTalk on my Alcatel Idol 4s for Windows
    libra89, jasqid and RumoredNow like this.
    11-18-2016 09:13 AM
  20. eddieDOTexe's Avatar
    Originally posted by editguy
    Originally Posted by eddieDOTexe
    I already did, it is a corporate policy. Ordering online is the only way to avoid it. But then you get stuck having to pay $10 for a "SIM Starter Kit". Ugh, I GUESS that's better than $20...
    Were you already a T-mobile customer, or a new customer?
    Both
    11-18-2016 09:55 AM
  21. Sedp23's Avatar
    It's a new thing with the Magenta Morons. It started about a month ago and it blows.
    Can't u call and get it credited towards ur bill? They charged me $20 for the sim card and they credited it to my bill

    Sent from mTalk
    Reflexx likes this.
    11-18-2016 10:03 AM
  22. IndyJG's Avatar
    Interesting. I ordered online and am an existing T-Mobile customer. I was only charged the $469.99 for the phone +sales tax. No fee at all. My phone came with a sim card set, but I already had an existing T-Mobile nano sim that I'm using.

    Sent from mTalk on my Alcatel Idol 4s for Windows
    11-18-2016 10:17 AM
  23. eddieDOTexe's Avatar
    Originally posted by IndyJG
    Interesting. I ordered online and am an existing T-Mobile customer. I was only charged the $469.99 for the phone +sales tax. No fee at all. My phone came with a sim card set, but I already had an existing T-Mobile nano sim that I'm using.

    Sent from mTalk on my Lumia 550
    That's odd I can't get rid of the sim kit from my cart..
    11-18-2016 10:18 AM
  24. kdk24z's Avatar
    I guess I avoided all the mess now by purchasing a L1520 from someone on here at the marketplace section of the forum. I don't even have it yet, and I'm ALREADY loving it!
    11-18-2016 03:32 PM
  25. kdk24z's Avatar
    It's not that I don't still want the Alcatel phone, but OH to get my hands on a L1520 again! I tried one out for a couple of days and LOVED it!
    11-18-2016 03:44 PM
81 1234

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