07-04-2017 11:16 AM
44 12
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  1. viper1970's Avatar
    I bought the IDOL 4S with Windows 10 strictly for the handset and of course Windows Mobile, that being said I hate the VR software that is installed on the phone. Call me OCD but I like my phones a certain way, the flow, the apps etc. The supplied VR headset gives me a migraine and although a cool novelty, stinks compared to other VR headsets. Anyway, anyone have an Idea if the VR software can be deleted (something I'm missing maybe in settings) or am I going to have to lobby Alcatel to give us the option to delete the software in a future update?

    Thanks
    12-09-2016 07:29 PM
  2. nate0's Avatar
    I think this was found by someone else already but if anyone is still interested...I figured out a way to uninstall all of them.

    I think they will provision back if you hard reset though. I do not want to hard reset right now to test it. I never opened one of them on my IDOL4s phone, I never went into the VR store either, so this was coming from a freshly reset IDOL4s.

    A re-flash would put them back too of course. It requires full file system access with the Interop Tools found on the xda forums. All I did was delete all of the VR apps from C:\Programs\Commonfiles\xaps. Rebooted. Then touch\hold on each app and the uninstall option was available. I stumbled on it when I had issues with mTalk and myTube failing to install with error code 0x800413A0. I had to go delete the failed installs of both those apps to get to re-install finally. So I decided to look for the VR apps and proceeded to delete them out of the provisioning folder.
  3. kurtd's Avatar
    Usually factory installed apps can be uninstalled like any other app so this is alarming and annoying. If there was just one or two apps, it wouldn't be as big of a deal but it looks like there are 10 or so VR apps.
    12-13-2016 01:54 PM
  4. kurtd's Avatar
    I contacted Alcatel and they sent me instructions on how to uninstall it at my Android. Apparently the word Windows slipped their mind. I replied back, but so far, no response. It's really dumb to use the same name for 2 phones even the workers are confused.
    Last edited by kurtd; 12-29-2016 at 11:19 AM.
    anon(9809330) and TunedM52 like this.
    12-17-2016 11:21 AM
  5. PatrickDay's Avatar
    Yeah, It's most likely lost in translation. I still wish they would let us uninstall this bloat. I used my VR headset once and it went into the drawer where it hasn't been used since. The main reason I dont use it, is at the resolution the screen runs at, pixels are visible. I also use a Galaxy S7E and it's VR experience is phenomenal. Either way, I use this phone for work, in addition to it being my daily driver. I use the S7E for taking photos while out and
    about with my family, since the 4s doesnt have OIS. If Alcatel were to implement a stabilization strategy similar to the Pixel phones, then we would
    have the best Windows phone out and I could get rid of the S7E.
    12-29-2016 07:50 AM
  6. digitaldd's Avatar
    Just got a hold of this amazing phone and was hoping to find a way to remove the VR apps and the useless T-mobile one.
    12-29-2016 08:47 AM
  7. kurtd's Avatar
    It doesn't seem possible to remove the apps at this point. Not sure why Microsoft let them get away with that as the ability to remove the bloatware preinstalled apps was an advantage over android. Not with this model.
    12-29-2016 11:21 AM
  8. viper1970's Avatar
    I contacted them via Email and they said it was a T-mobile thing, and it would be up to them to allow it so unless someone hits John Legere up on twitter, it wont happen. I can stand the T-mobile app....I actually use it....the VR Apps?....damn!
    01-04-2017 11:55 PM
  9. nate0's Avatar
    I am curious. If you install an Insider Preview build, does it let you uninstall it? Probably not worth trying to do, but would be good to know. When running insider preview on certain devices, I would soon discover more and more third party preinstalled apps could be uninstalled that I could not uninstall before.
    kurtd likes this.
    01-08-2017 09:31 PM
  10. DblGonzo's Avatar
    I just installed insider build 10.0.15031.0 and it will not allow me to uninstall the software. Really sucks, the VR software will only play a handful of crap they provide for you. Not being able to use another 3rd party VR video app is a huge screw up. None of the VR videos a buddy of mine shot will work when transferred into the video folders of the app. Not the 180 or 360 stuff. The provided app will not play them back in full screen mode.
    02-10-2017 01:08 PM
  11. RumoredNow's Avatar
    Firstly, I can't disagree with the idea of choice and running the device the way you like.

    However, I'm all for the VR stuff. Bring it on. Also it would appear that AR is getting poised to explode on this platform and I am excited to see what happens. I like the VR option and am very glad I have it on such a beautiful and capable device.

    I just installed insider build 10.0.15031.0 and it will not allow me to uninstall the software. Really sucks, the VR software will only play a handful of crap they provide for you. Not being able to use another 3rd party VR video app is a huge screw up. None of the VR videos a buddy of mine shot will work when transferred into the video folders of the app. Not the 180 or 360 stuff. The provided app will not play them back in full screen mode.
    Check the file format. I believe it must be mp4. I just downloaded 2 vidz off of YouTube and one of those needed conversion to mp4, which the downloader accomplished for me. I placed them both in the 360 Video folder and then launched VR. Both of them appeared and played.

    I've also noticed that if you download a VR App from the Store, it has to be played standalone. If you download through the VR Store app Alcatel provided (which is just a portal into the store) it still does not appear in your Games folder inside Launcher. This is not acceptable. I'll play with it a bit... I believe that you need to edit inside HKEY_CURRENT_CONFIG. At least that is where you find entries for Fellcraft and Zombie Shooter which do show in the launcher.
    libra89 and TunedM52 like this.
    02-10-2017 02:40 PM
  12. DblGonzo's Avatar
    All are MP4, I am thinking it may be a resolution issue with the VR app or the file name. I know the GearVR you have to have the correct format in the file name like 180x180_3dh_LR for side by side.
    02-10-2017 03:35 PM
  13. RumoredNow's Avatar
    Hmmm... I downloaded my test vidz as 1440p. No such designators as you describe in the title.

    Here is all the info shown in the exif of the one that got converted:
    capture01.pngcapture02.png
    02-10-2017 03:48 PM
  14. RumoredNow's Avatar
    FWIW, they are 360 and not stereo-optic...
    02-10-2017 03:50 PM
  15. viper1970's Avatar
    While the VR was fun for about 10 minutes the luster wore off quickly, especially having Samsung's Gear VR on hand like I do. I also tried to download standalone VR apps from the store and got a sub par experience. This is just a gimmick to sell their Windows phone IMO. I like the phone however, and if they would simply drop an update or two making the camera experience better I would keep it. As it stands I still use my GS7E as my daily driver and
    im ditching this phone. They ruined the experience by not allowing me the ability to do things I used to be able to do, most important being the ability to uninstall those apps I dont want.
    02-11-2017 12:13 PM
  16. RumoredNow's Avatar
    User darrell reimer solved this issue. Here's how you remove the VR Apps...

    ...I restored from my Lumia 650 cause i wanted my start screen to look the same, and was too lazy to start from scratch; but...when none of the VR stuff showed up, i reset the phone and started new, and i got all the Alcatel VR stuff; not sure if i'll use it, but i'll give it a try....
    Note that it requires you to have a W10M backup from another device available to your Microsoft Account...
    02-13-2017 12:02 PM
  17. PFSP's Avatar
    User darrell reimer solved this issue. Here's how you remove the VR Apps...

    Originally Posted by darrell reimer
    ...I restored from my Lumia 650 cause i wanted my start screen to look the same, and was too lazy to start from scratch; but...when none of the VR stuff showed up, i reset the phone and started new, and i got all the Alcatel VR stuff; not sure if i'll use it, but i'll give it a try....

    Note that it requires you to have a W10M backup from another device available to your Microsoft Account...

    This must be a W10M thing. I restored mine from a W8.1 phone and the VR apps were left in tact.
    editguy likes this.
    02-13-2017 12:31 PM
  18. viper1970's Avatar
    So it's MS software preventing us from uninstalling the VR Apps and NOT T-Mobile?
    02-16-2017 07:29 PM
  19. RumoredNow's Avatar
    So it's MS software preventing us from uninstalling the VR Apps and NOT T-Mobile?
    No... it would be Alcatel Firmware. Seems to me a bug in the restore from backup of a previous built for W10M device might ignore downloading the Apps after reset.

    It's unremovable because it is Firmware. That's how it goes. But this is Alcatel Firmware, not T-Mo stuff. Alcatel makes the VR portion. That there is a way to get setup without it would be a bug.
    02-16-2017 07:57 PM
  20. viper1970's Avatar
    So, If we have firmware from another device we can try to use that to restore WM10 and that would allow the removal of the VR apps? I'm not that hack savvy so I apologize if I'm not thoroughly understanding this process.
    02-17-2017 11:50 AM
  21. RumoredNow's Avatar
    So, If we have firmware from another device we can try to use that to restore WM10 and that would allow the removal of the VR apps? I'm not that hack savvy so I apologize if I'm not thoroughly understanding this process.
    It's not the firmware, there is no flashing.

    Do you have another Built for W10M model that you have used? Do you still have a backup from that on your OneDrive?

    If the answer to either question is no, then there is no point.

    If the answer to both is yes, then you can proceed. Say for argument's sake you have/had a Lumia 950. You still have a backup on OneDrive for the 950 or you make one now.

    Reset your Idol 4S and during setup when it asks you if you want to restore from backup and offers the list of choices, choose the 950 backup and restore from that...
    02-17-2017 12:08 PM
  22. viper1970's Avatar
    Doesn't work for me. I used a backup and it didn't work. Every app restored the way the phone was originally set up. Disappointing for sure, not unless
    I'm missing something.
    02-17-2017 05:35 PM
  23. editguy's Avatar
    Doesn't work for me. I used a backup and it didn't work. Every app restored the way the phone was originally set up. Disappointing for sure, not unless
    I'm missing something.
    It seems like the one's it worked for were backing up from 8.1 and those backing up from 10 were having no success. Were you backing up from 10? If not, that kills that theory.
    libra89 likes this.
    02-17-2017 06:24 PM
  24. RumoredNow's Avatar
    It seems like the one's it worked for were backing up from 8.1 and those backing up from 10 were having no success. Were you backing up from 10? If not, that kills that theory.
    Nope, reverse that... darrell reimer stated that he restored a backup from a Lumia 650 and did not see the VR Apps install. He had to reset and do a clean setup to see the VR Apps. Impossible that he backed up a 650 on 8.1.

    Meanwhile PFSP stated he tried the trick with an 8.1 backup and the VR Apps installed

    This must be a W10M thing. I restored mine from a W8.1 phone and the VR apps were left in tact.
    Last edited by RumoredNow; 02-18-2017 at 12:11 AM. Reason: misspelled member's name
    editguy likes this.
    02-17-2017 09:15 PM
  25. viper1970's Avatar
    Yeah It was another WM 10 build, heck it was even dated from july from my 950XL? I went ahead and flashed used it anyway and no dice.
    RumoredNow likes this.
    02-22-2017 06:21 PM
  26. jdrestless's Avatar
    Yeah It was another WM 10 build, heck it was even dated from july from my 950XL? I went ahead and flashed used it anyway and no dice.
    Same here, restored backup and VR apps still there.
    RumoredNow likes this.
    02-23-2017 10:03 AM
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