The Windows 10 April 2018 update has arrived! Get the new Dell XPS 15, starting at $999.99
  1. mbrooks78's Avatar
    I've had this problem before but it only lasted for a few minutes and went away, but all day today my speakers have been vibrating. I can't make out voice or anything. Even when I hang up or close an app playing music, the blown vibration continues until input phone to sleep. Has anyone else had this problem?
    RumoredNow likes this.
    01-28-2017 12:38 PM
  2. RumoredNow's Avatar
    I believe it is a bug in recent versions of W10M. I've not had it on my Idol 4S (yet), but saw it come and go on my 650. I usually just did a Soft Reset when it cropped up. Never did figure out if there was a trigger.
    01-28-2017 01:17 PM
  3. mbrooks78's Avatar
    Originally posted by RumoredNow
    I believe it is a bug in recent versions of W10M. I've not had it on my Idol 4S (yet), but saw it come and go on my 650. I usually just did a Soft Reset when it cropped up. Never did figure out if there was a trigger.
    Unfortunately I just rolled back using WDRT and the problem still persists. At least the phone is still under warranty.
    01-28-2017 02:23 PM
  4. nate0's Avatar
    I'm curious. On a review I watched it was stated that the speakers are only front firing and that the grill is covered up on the back. Is this true? Thanks.
    02-08-2017 11:22 AM
  5. RumoredNow's Avatar
    I'm curious. On a review I watched it was stated that the speakers are only front firing and that the grill is covered up on the back. Is this true? Thanks.
    I don't know what happened to that reviewer. My speakers fire equally front or rear.

    Play a song, sounds exactly the same if the phone is face down or face up. Place my ear to the front/top. rear/top, front/bottom or rear/bottom and the volume is identical.
    editguy likes this.
    02-08-2017 12:28 PM
  6. nate0's Avatar
    I don't know what happened to that reviewer. My speakers fire equally front or rear.

    Play a song, sounds exactly the same if the phone is face down or face up. Place my ear to the front/top. rear/top, front/bottom or rear/bottom and the volume is identical.
    Me too.
    Good to know. I thought maybe it was covered with dark mesh maybe and he sided to think that way. I'll see if I can grab that link in a minute-- . He did not state how he determined it only just that they do not emit sound on the back. Obviously a novice review, as he did not even correct or edit this if it is incorrect. I might order one from the Microsoft store tonight.
    Last edited by Nate W; 02-08-2017 at 01:00 PM.
    RumoredNow likes this.
    02-08-2017 12:36 PM
  7. editguy's Avatar
    I don't know what happened to that reviewer. My speakers fire equally front or rear.

    Play a song, sounds exactly the same if the phone is face down or face up. Place my ear to the front/top. rear/top, front/bottom or rear/bottom and the volume is identical.
    Yep, definitely play from both sides. Surround sound.
    RumoredNow, nate0 and pedrojustice like this.
    02-08-2017 01:05 PM
  8. nate0's Avatar
    Chiming in here...
    I had noticed a month ago more or less, that my IDOL4s while booting on the Alcatel logo screen would once in a while output some sort of gurgled distorted noise but only for a split second. Well last night I rebooted the phone and it did it again, but this time for a long period of time. It startled me because it was very loud. Anyway come time find out later while using it that the speakers were distorted all the time now. That circumstance either blew my speakers or something else blew. Either way, my IDOL will be on its way to RMA.
    RumoredNow likes this.
    04-17-2017 09:05 AM
  9. bigblip00's Avatar
    Well last night I rebooted the phone and it did it again, but this time for a long period of time. It startled me because it was very loud. Anyway come time find out later while using it that the speakers were distorted all the time now.
    I have had exactly the same problem with two Idol 4S now. Both model 6071W. (For those interested, the model # is etched into the glass on the lower back of the phone - have to look at it in bright light at an angle.)

    Both times, it seemed to happen one of the times (not the very first time) when the phone was 'waking' after it had updated to 15063.251. I called Alcatel support, and the rep didn't seem very surprised, asking 'does it sound like the speakers are blown?' once I started trying to describe the problem.

    I want to use Windows 10 Mobile. I like this phone - but if the next RMA fails again, I'm moving on... but to what? There so few Creator's Update compatible new Windows phone devices for the US market...
    05-06-2017 06:36 PM
  10. nick popplewell's Avatar
    I just bought a 4s,actually waiting to get it in the mail,but do I have to put it in the Windows insider program to get the creator update?
    05-06-2017 07:31 PM
  11. bigblip00's Avatar
    do I have to put it in the Windows insider program to get the creator update?
    No - it will come with the prior release version but update without needing Windows Insider at some point. My last one updated as soon as I checked for OS updates after the initial setup. (My latest device is factory unlocked from Amazon.)
    05-06-2017 07:39 PM
  12. nick popplewell's Avatar
    The one I'm getting is unlocked as well,idk about factory or not,and it seems like he said its a AC600A or something like that,idk,ill find out shortly though,would you prefer a 4s or 950XL? Just curious,update,it's a 6030A,is that just like the RM1150-1154 on 950's and 650's?
    05-06-2017 11:47 PM
  13. bigblip00's Avatar
    would you prefer a 4s or 950XL
    The Idol screen is 5.5 inches, the 950XL is 5.7 inches - I'm inclined to think 5.5 is the very largest phone I'm comfortable with. Having said that, I miss the general form factor and wireless charging on my old Lumia Icon, which was absolutely my favorite phone. I wish the Alcatel had Qi charging.
    05-07-2017 06:45 PM
  14. RichCr's Avatar
    Just received a new Alcatel Idol 4S (model 6071W). Out of the box and step I had NO speaker problems. During the setup I chose to restore from my backup. Unfortunately I experienced the pending app install problem. Therefore I chose to do a soft reset to in hopes of fixing the pending apps download/install problem. During the reboot process when the Alcatel splash screen appeared it got the dreaded high pitch screech (NateW described above). Since the screech the top speaker sounds blown (fuzzy/gargled).

    Call MS Store, talked to agent who was very helpful and showed much patience (I could hardly understand him per bad speaker). I will be RMAing the phone. However, I did also purchase another because the RMA process was fairly painless.

    I don't know how to avoid this problem with the next phone. I do know when I am setting up the new phone, I will not restore from previous phone backup.
    fin11 likes this.
    02-03-2018 01:25 PM
  15. hquu's Avatar
    i guess it was caused by heavy load of cpu which has very high temperature.
    speaker near by CPU was over heated during the long period process.
    my idol 4s speaker broken at that way. but i cant return it to RMA as i am not live in US... T_T
    02-04-2018 04:20 AM
  16. RTGent's Avatar
    I've had an Idol 4S since last Wednesday. Got the $200 package online from the Microsoft Store. The speakers sound great; I'm especially impressed with how Spotify sounds on it. FWIW, I did the restoration from a Lumia 950. Good listening to all!
    02-05-2018 05:13 PM
  17. Partha Goswami1's Avatar
    I have had exactly the same problem with two Idol 4S now. Both model 6071W. (For those interested, the model # is etched into the glass on the lower back of the phone - have to look at it in bright light at an angle.)

    Both times, it seemed to happen one of the times (not the very first time) when the phone was 'waking' after it had updated to 15063.251. I called Alcatel support, and the rep didn't seem very surprised, asking 'does it sound like the speakers are blown?' once I started trying to describe the problem.

    I want to use Windows 10 Mobile. I like this phone - but if the next RMA fails again, I'm moving on... but to what? There so few Creator's Update compatible new Windows phone devices for the US market...
    is your issue resolved after RMA?
    02-14-2018 11:26 AM

Similar Threads

  1. meaning of the sound
    By Martylin in forum Windows 10 Mobile
    Replies: 2
    Last Post: 02-01-2017, 05:42 AM
  2. Replies: 0
    Last Post: 01-27-2017, 03:40 AM
  3. Best computer speakers
    By WindowsCentral.com in forum Windows Central News Discussion
    Replies: 0
    Last Post: 01-26-2017, 10:11 AM
  4. Microsoft's latest layoffs take down Bryan 'Like a Boss' Roper
    By WindowsCentral.com in forum Windows Central News Discussion
    Replies: 0
    Last Post: 01-23-2017, 02:50 PM
  5. Buzzing/buffering sound every few seconds when streaming videos online
    By Windows Central Question in forum Ask a Question
    Replies: 1
    Last Post: 01-18-2017, 10:53 PM
LINK TO POST COPIED TO CLIPBOARD