Yesterday 07:41 PM
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  1. aj173's Avatar
    Got Link?
    No. But I can do math. If you take the IDC report and extrapolate from that based on their WP sales figures for Q1 2017, we're talking about an order of magnitude of maybe a few hundred of these sold through T-Mo tops. The fact that they only sold this phone for a few weeks before pulling it from their shelves and dumping their inventory at firesale prices lends some credence to my estimate. I've never seen a phone sold like this in my entire life, and especially not a flagship-ish phone with high-end specs.
    07-22-2017 02:30 PM
  2. aj173's Avatar
    How can we get an official statement on this from Alcatel? Nothing vague like we've seen. From my persepective nobody knows except the handful of us here on this thread. They should own up to the mistake and lay the cards out to let us know.

    I do not care if the FW update ever happens. That would be icing on the cake if it even happens. What about fixing the FFU. Folks cannot even rollback from insider builds. That is just jacked up. It is even more jacked up that they do not know that first hand before jumping on. They would either have to find out later when it does not work or be cruising around the forums here to notice.
    Yeah, that's my gripe. I understand that a manufacturer might not offer an FFU. And I understand that Insider builds carry some risk. But it's just messed up to publish a broken FFU, leave it up after the community points out that it's broken, and give false assurance that your device can be reverted after a catastrophe. I know that this is Alcatel's fault, but the fact that Microsoft is still hosting the broken FFU at this moment makes them just as responsible. I only put this phone on the Insider program because MICROSOFT'S recovery tool told me that I had a recovery safety net.
    07-22-2017 02:39 PM
  3. aj173's Avatar
    Haha. I would not doubt that...but TCL is out of China, Alcatel only sells the device. So not sure there is any jurisdiction or the like there to work with...
    I'm not a consumer affairs attorney. Or any kind of attorney for that matter. But if the US does have such a law, then the manufacturer would be obligated to obey it if they sold their product or service in the US.

    Now you'd just have to find out if such a law exists, and find somebody willing to finance the legal proceedings if it does. I'll pitch in $20. Although given Alcatel's customer service history, they might just call our bluff and stop selling the phone here altogether instead of fixing the FFU.
    07-22-2017 02:45 PM
  4. Danial Hilow's Avatar
    Not sure who has posted one of these yet in the feed back hub. If you have share it here and I'll find it and upvote it. Here is mine...
    http://i.imgur.com/bjWbiJ8.jpg
    I upvoted yours and a few others, and also commented on them.
    Hopefully others do the same.
    Nate W likes this.
    07-23-2017 10:03 AM
  5. 9ja's Avatar
    Not sure who has posted one of these yet in the feed back hub. If you have share it here and I'll find it and upvote it. Here is mine...

    http://i.imgur.com/bjWbiJ8.jpg

    I did upvote your post n made a comment as well.
    Nate W likes this.
    07-26-2017 12:27 AM
  6. Iain_S's Avatar
    Alcatel once again sent me a msg via twitter, saying

    "We understand and we are working hard on provide you the best experience."
    07-26-2017 07:47 PM
  7. aj173's Avatar
    The fact that they're acknowledging you is somewhat encouraging, I suppose. How hard they're working on the problem is anybody's guess, but maybe there's at least one or two people over there who actually care about this.
    Iain_S likes this.
    07-27-2017 11:06 AM
  8. Nate W's Avatar
    Lame...Alcatel sent me another T-mobile phone AGAIN. I had a boot loop issue this last time while on an Insider build. I was fine just leavining it on insider builds knowing Alcatel may never have the FFU/FW up to date...but then on a hard reset it boot looped for some reason. Geez, I do not know why or how they could pay so little attention to detail in that kind of work (RMA).
    08-09-2017 06:34 PM
  9. TgeekB's Avatar
    I boot my 4s up once in a while just to update to the latest fast ring. The last couple times it makes this static sound like it's being electrocuted. Have no idea what that is but it seems to work ok after that.
    08-09-2017 06:55 PM
  10. Nate W's Avatar
    I boot my 4s up once in a while just to update to the latest fast ring. The last couple times it makes this static sound like it's being electrocuted. Have no idea what that is but it seems to work ok after that.
    Oh ya, I had that happen more than once. The speaker shorts. If it hits it bad enough you fry the speaker.
    08-09-2017 06:59 PM
  11. TgeekB's Avatar
    Oh ya, I had that happen more than once. The speaker shorts. If it hits it bad enough you fry the speaker.
    Greeeaaatt!
    08-09-2017 07:00 PM
  12. Nate W's Avatar
    Greeeaaatt!
    Then you get to use Alcatel's RMA service 😲
    08-09-2017 07:02 PM
  13. TgeekB's Avatar
    Then you get to use Alcatel's RMA service
    Greeaatter!
    LOL. No, then I use it as a coaster.
    Nate W and libra89 like this.
    08-09-2017 07:03 PM
  14. Iain_S's Avatar
    I dont think anyone should be purchasing this device until Alcatel start supporting it, especially those in Europe with it just being released there.
    08-10-2017 05:44 PM
  15. Nate W's Avatar
    I dont think anyone should be purchasing this device until Alcatel start supporting it, especially those in Europe with it just being released there.
    Too late on that. Many pre-ordered from Microsoft. Germany already went live with the model I believe too. EDIT: I take that back it is on pre-order I think for all regions...Anyone know for sure?
    08-10-2017 09:44 PM
  16. Iain_S's Avatar
    received another pm via twitter from alcatel today saying they will send me a shipping label and the repair center will flash the original open market SW back onto the device.
    08-11-2017 06:37 PM
  17. Nate W's Avatar
    received another pm via twitter from alcatel today saying they will send me a shipping label and the repair center will flash the original open market SW back onto the device.
    With some ATF box or jig for that hardware. I doubt they can just flash it with a software solution like WDRT.
    Are you going to do it?
    RumoredNow likes this.
    08-11-2017 11:11 PM
  18. Iain_S's Avatar
    nothing to loose really at this point, I asked them again are they sure it will be the open market unlocked version returned to the phone and they said yes.
    Nate W likes this.
    08-12-2017 05:54 PM
  19. Nate W's Avatar
    nothing to loose really at this point, I asked them again are they sure it will be the open market unlocked version returned to the phone and they said yes.
    I'd like your feedback on that when they send it back. Make sure the imei matches too when you get it back. :)
    08-12-2017 10:05 PM
  20. Iain_S's Avatar
    yes will keep you guys informed of the process and what device I get back.
    08-13-2017 12:21 PM
  21. Andreas Lagos's Avatar
    Bump - looking forward to this response too
    Yesterday 09:24 AM
  22. Iain_S's Avatar
    just received my fedex shipping label from Alcatel, will be boxing it up and sending off in the next couple days, next update I guess will be when the phone gets returned to me.
    RumoredNow likes this.
    Yesterday 07:41 PM
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