02-14-2018 12:30 AM
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  1. paschott's Avatar
    Still waiting on the FedEx info from Alcatel so I can send the device back under warranty and on their dime. Hoping Someone from MS/Alcatel will actually acknowledge the issue and put out a fixed FFU, but not holding my breath. :-/
    nate0 likes this.
    06-05-2017 11:50 AM
  2. Iain_S's Avatar
    still on twitter with alcatelUSA, I have forwarded them pictures of wdrt error and pictures from some of the posts here showing what the issue is, hopefully will get a reply tomorrow.
    nate0 and anon(10197358) like this.
    06-06-2017 09:31 PM
  3. nate0's Avatar
    still on twitter with alcatelUSA, I have forwarded them pictures of wdrt error and pictures from some of the posts here showing what the issue is, hopefully will get a reply tomorrow.
    Thanks for the update.
    06-06-2017 10:50 PM
  4. paschott's Avatar
    Hoping it's a useful reply - or better, one that says "we'll release a working FFU for unbranded Idol 4S's", but not going to hold my breath.

    In other news - still no FedEx info from Alcatel. I will probably follow up w/ their support people this afternoon if I don't have an update.
    06-07-2017 09:27 AM
  5. nate0's Avatar
    Hoping it's a useful reply - or better, one that says "we'll release a working FFU for unbranded Idol 4S's", but not going to hold my breath.

    In other news - still no FedEx info from Alcatel. I will probably follow up w/ their support people this afternoon if I don't have an update.
    It took them almost 5 days to create a return FedEx label for me, once the case was made. For a slightly different issue though.
    06-07-2017 09:45 AM
  6. fatclue_98's Avatar
    It took them almost 5 days to create a return FedEx label for me, once the case was made. For a slightly different issue though.
    If this is how Alcatel is going to treat its customers, I'm glad I didn't buy the DTEK60. It's my opinion that small players don't have the luxury of being punks with their customers as they're trying to join the big leagues.
    editguy and libra89 like this.
    06-07-2017 01:34 PM
  7. editguy's Avatar
    If this is how Alcatel is going to treat its customers, I'm glad I didn't buy the DTEK60. It's my opinion that small players don't have the luxury of being punks with their customers as they're trying to join the big leagues.
    Yep, I still like my phone but have absolutely no confidence in Alcatel. At this point, I couldn't in good conscience recommend the phone any longer (and, sadly, that's a little hard for me to say).
    fatclue_98 and anon(9809330) like this.
    06-07-2017 02:29 PM
  8. Iain_S's Avatar
    OK after dealing with Alcatel on twitter for 5 days I don't even think they know what windows phone is and that it actually runs on one of their phones. The reply I got today, after showing and explaining that the file problem is the recovery FFU file available on Microsofts Windows device recovery tool, is can you send us a picture and full address of where you downloaded the driver from that is giving you issues...... WTF
    06-07-2017 08:04 PM
  9. nate0's Avatar
    OK after dealing with Alcatel on twitter for 5 days I don't even think they know what windows phone is and that it actually runs on one of their phones. The reply I got today, after showing and explaining that the file problem is the recovery FFU file available on Microsofts Windows device recovery tool, is can you send us a picture and full address of where you downloaded the driver from that is giving you issues...... WTF
    fatclue_98 and Jonathanmr7 like this.
    06-07-2017 09:00 PM
  10. nate0's Avatar
    Seriously though. What gives here? Helpless if you ask me. I still do not think there is a way to alter the PLAT ID on the phone easily without them releasing a new FW push on the open market model with a cab file to go with it. Since it is an active fail on Alcatel's part and we are in the middle of it I guess it feels like we will never see a solution...
    fatclue_98 likes this.
    06-07-2017 09:39 PM
  11. Jonathanmr7's Avatar
    we need to be united and make "spam" on alcatel support (twitter or anywhere) they need to damn ear us!
    06-08-2017 05:28 PM
  12. Iain_S's Avatar
    we need to be united and make "spam" on alcatel support (twitter or anywhere) they need to damn ear us!
    yes need more folk to hit up ALCATELUSA on twitter with this issue, I sent a message them today and told them to go grab one of their own open market idol 4s with windows 10 and try reflash it with the windows device recovery tool supplied by Microsoft.
    06-08-2017 06:46 PM
  13. anon(10197358)'s Avatar
    https://twitter.com/DylanCochard/sta...40340599222274

    Waiting of their reply at my DM.
    nate0 likes this.
    06-08-2017 07:25 PM
  14. nate0's Avatar
    I do not have a twitter account. Honestly considering one now just to add to the hope...:)
    fatclue_98 and RumoredNow like this.
    06-08-2017 08:04 PM
  15. fatclue_98's Avatar
    I do not have a twitter account. Honestly considering one now just to add to the hope...:)
    Oh good, I thought I was the only person without a Twitter account.
    editguy, nate0 and RumoredNow like this.
    06-08-2017 08:28 PM
  16. badelhas's Avatar
    I appreciate all the tips I found in this thread, thanks guys.

    Cheers
    nate0 and fatclue_98 like this.
    06-09-2017 02:05 AM
  17. nate0's Avatar
    Oh good, I thought I was the only person without a Twitter account.
    That makes two of us. ; )
    fatclue_98 and RumoredNow like this.
    06-09-2017 03:07 AM
  18. mark233's Avatar
    That makes two of us. ; )
    Three of us. -_-
    fatclue_98 and RumoredNow like this.
    06-09-2017 04:16 AM
  19. rjcs123's Avatar
    Someone else noticed that ffu are not available in WDRT?captura.png

    There are no ffu on any phone.
    nate0 and anon(10197358) like this.
    06-09-2017 10:39 AM
  20. nate0's Avatar
    Someone else noticed that ffu are not available in WDRT?Click image for larger version. 

Name:	Captura.PNG 
Views:	11 
Size:	29.8 KB 
ID:	136198

    There are no ffu on any phone.
    Sweet! Thanks for noticing this!.

    Movement....
    rjcs123 likes this.
    06-09-2017 10:43 AM
  21. rjcs123's Avatar
    Sweet! Thanks for noticing this!.

    Movement....
    You're welcome, yes, movement, I hope it's for our problem. Regards!
    nate0 likes this.
    06-09-2017 10:53 AM
  22. paschott's Avatar
    I really hope that means a new firmware is coming that works for this device, though not holding out too much hope.

    Still no Fedex information - will have to call Alcatel about that to see what's going on.
    06-09-2017 12:52 PM
  23. anon(10197358)'s Avatar
    @rjcs123 @Nate W

    Good observation ! They just removed it, because it was available until now. Maybe a (little) hopeful that the issue will fixed soon.

    Edit : Wrong hopeful. Idol 4S T-Mobile's .ffu file also. Probably also for all other .ffu files of all other OEMs : http://i.imgur.com/xrZ8Tub.png
    nate0 likes this.
    06-09-2017 12:57 PM
  24. nate0's Avatar
    Darn...any reply on Twitter yet @DylanCochard
    06-09-2017 01:33 PM
  25. nate0's Avatar
    @rjcs123 @Nate W

    Good observation ! They just removed it, because it was available until now. Maybe a (little) hopeful that the issue will fixed soon.

    Edit : Wrong hopeful. Idol 4S T-Mobile's .ffu file also. Probably also for all other .ffu files of all other OEMs : http://i.imgur.com/xrZ8Tub.png
    Yes. Lenovo is unavailable, same for Vaio. Maintenance indeed currently.
    anon(10197358) likes this.
    06-09-2017 01:34 PM
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