02-14-2018 12:30 AM
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  1. nate0's Avatar
    If you're dumb enough to accept the wager, I'm willing to bet you a grand that you receive a locked T-Mo phone. Probably the easiest money I'll ever make.
    lol...maybe. Hope your wrong.
    Would be pie in their face again and would be fuel on the fire, because that is the very reason they have my phone back in their possesion in the first place. But ya if I get another locked to T-mobile one back I am keeping it and will just walk away and unlock it. No more dealing with them if that happens.
    06-20-2017 09:54 PM
  2. nate0's Avatar
    If you're dumb enough to accept the wager, I'm willing to bet you a grand that you receive a locked T-Mo phone. Probably the easiest money I'll ever make.
    hahaha...you just had to say that too. lol
    06-20-2017 09:55 PM
  3. aj173's Avatar
    On a more serious note, I hope you do get the correct phone back. I'm waiting for at least one person to receive the correct phone before I bother sending mine in.
    nate0 and paschott like this.
    06-21-2017 01:15 PM
  4. nate0's Avatar
    On a more serious note, I hope you do get the correct phone back. I'm waiting for at least one person to receive the correct phone before I bother sending mine in.
    I'll find out tomorrow.
    06-21-2017 01:59 PM
  5. nate0's Avatar
    They sent me a brand new unlocked one in a box.

    06-22-2017 02:11 PM
  6. fishsniffer2's Avatar
    Great, how do I go by getting mine replaced? How many calls/emails etc. did it take? Any contact person? Thanks!
    06-22-2017 04:25 PM
  7. nate0's Avatar
    I escalated multiple times over 2 weeks. In those escalations a ticket was generated to a Supervisor, but not sure which one. The last time I called in (this week on Tuesday) I asked to speak to the supervisor that that Rep was referencing when they were talking to me. That is when I conversed with the supervisor about my ticket/RMA, she at this time was looking them over. Not sure how their procedures there are, but once this happened I made my request to her to just have a Unlocked device sent back to me like was suppose to be done originally. She was resistant to that solution, so I asked her if instead of waiting more time could she put that request in to the Repair center. So I suppose she did and made it happen.
    Last edited by Nate W; 06-23-2017 at 08:32 AM.
    fishsniffer2 and paschott like this.
    06-22-2017 07:06 PM
  8. Iain_S's Avatar
    so with your new unlocked one does the current ffu on wdrt flash to the device? or does it still have the same issue?
    06-23-2017 11:04 AM
  9. fishsniffer2's Avatar
    Thanks, So your initial contact was Alcatel's customer service toll free number from their website or the repair center?
    06-23-2017 11:45 AM
  10. aj173's Avatar
    so with your new unlocked one does the current ffu on wdrt flash to the device? or does it still have the same issue?
    After all the effort to get a working phone back, I doubt he's going to be in a hurry to try to flash anything. But I'm betting that it won't work.
    06-23-2017 07:36 PM
  11. nate0's Avatar
    Thanks, So your initial contact was Alcatel's customer service toll free number from their website or the repair center?
    The toll free support number.
    06-23-2017 10:37 PM
  12. aj173's Avatar
    Nate, is there any chance that you can grab me the registry entries for messaging and visual voicemail when you have a moment? I still haven't been able to get either one working for Cricket, which is killing me since the ATT setup should theoretically work, at least for the MMS issue. I mean, damn. My Cricket SIM works even with locked ATT phones, so I'm not sure what the issue is. For being the "un-carrier", T-Mobile made sure to do the most carrier thing in the world with this phone.
    06-24-2017 12:33 AM
  13. fatclue_98's Avatar
    Nate, is there any chance that you can grab me the registry entries for messaging and visual voicemail when you have a moment? I still haven't been able to get either one working for Cricket, which is killing me since the ATT setup should theoretically work, at least for the MMS issue. I mean, damn. My Cricket SIM works even with locked ATT phones, so I'm not sure what the issue is. For being the "un-carrier", T-Mobile made sure to do the most carrier thing in the world with this phone.
    Cricket is owned by AT&T so you can use a Cricket SIM in an AT&T phone but not vice versa. Same goes with T-Mobile. They own MetroPCS and their SIMs work on TMO phones but you can't put a TMO SIM on a locked MetroPCS phone. It makes zero sense to me but it be what it be.

    Sent from my Elite x3 on mTalk
    RumoredNow, libra89 and editguy like this.
    06-24-2017 12:41 PM
  14. aj173's Avatar
    Right. Which means that my messaging should work with Nate's registry edit, but it doesn't. That's the problem.
    06-24-2017 01:22 PM
  15. fatclue_98's Avatar
    Right. Which means that my messaging should work with Nate's registry edit, but it doesn't. That's the problem.
    SMS and voice work without modification any unlocked phone, data and MMS might require APN editing or creating.

    Sent from my Elite x3 on mTalk
    editguy likes this.
    06-24-2017 01:52 PM
  16. RumoredNow's Avatar
    ...messaging and visual voicemail... I still haven't been able to get either one working for Cricket...
    Have you gotten one of the new SIM cards Cricket issued since the first of the year (after the shutdown of 2G)? Solved my SMS/MMS issues.
    fatclue_98, TgeekB and nate0 like this.
    06-24-2017 04:35 PM
  17. aj173's Avatar
    Have you gotten one of the new SIM cards Cricket issued since the first of the year (after the shutdown of 2G)? Solved my SMS/MMS issues.
    I can't see how it would be the SIM, but I might order one and try it out. I've combed through literally every registry entry that seemed even remotely relevant, so I guess I don't have much to lose. If a new SIM doesn't work, maybe I'll try randomly transplanting files from my 1520 to see if I can get any MMS action.
    06-24-2017 08:17 PM
  18. fatclue_98's Avatar
    I can't see how it would be the SIM, but I might order one and try it out. I've combed through literally every registry entry that seemed even remotely relevant, so I guess I don't have much to lose. If a new SIM doesn't work, maybe I'll try randomly transplanting files from my 1520 to see if I can get any MMS action.
    The SIM carries the carrier's "instructions" that the phone reads.

    Sent from my Elite x3 on mTalk
    06-24-2017 08:36 PM
  19. nate0's Avatar
    Nate, is there any chance that you can grab me the registry entries for messaging and visual voicemail when you have a moment? I still haven't been able to get either one working for Cricket, which is killing me since the ATT setup should theoretically work, at least for the MMS issue. I mean, damn. My Cricket SIM works even with locked ATT phones, so I'm not sure what the issue is. For being the "un-carrier", T-Mobile made sure to do the most carrier thing in the world with this phone.
    I can but I use AT&T which might not make that much of a difference anyway. VVM should auto provision after you call your Voicemail for the first time.
    06-24-2017 09:34 PM
  20. aj173's Avatar
    The SIM carries the carrier's "instructions" that the phone reads.

    Sent from my Elite x3 on mTalk
    Yes, I know. I'm not sure that you understand what we're talking about.
    06-24-2017 09:39 PM
  21. nate0's Avatar
    @fatclue_98
    When'd you acquire the X3?
    06-24-2017 09:42 PM
  22. aj173's Avatar
    I can but I use AT&T which might not make that much of a difference anyway. VVM should auto provision after you call your Voicemail for the first time.
    Yeah, this whole thing makes no sense to me. My SIM worked fine under the open market. I tried your registry settings, which jibe very closely with my 1520 registry settings, and still nothing. I guess I'll order a new SIM so I can say I went through the process of elimination.
    06-24-2017 09:46 PM
  23. nate0's Avatar
    Yeah, this whole thing makes no sense to me. My SIM worked fine under the open market. I tried your registry settings, which jibe very closely with my 1520 registry settings, and still nothing. I guess I'll order a new SIM so I can say I went through the process of elimination.
    Ya it should work under a new sim. I did not realize you were using Cricket.
    06-24-2017 09:50 PM
  24. RumoredNow's Avatar
    I can't see how it would be the SIM...
    I couldn't either. I was convinced it was my T-Mo branded (and unlocked) Idol 4S Windows. @Nate W walked me through some reg stuff all to no avail. My SMS/MMS was just borked. Probably a W10 thing, right? Especially since it came right after an update... Then I latched onto a Sony Xperia X running Android and put my old Cricket SIM in there. Same issues. Got a new SIM (no longer green and white, now just all white) and my issues went away.

    YMMV, but a new SIM cannot hurt one tiny bit. Make sure they know you are having issues, reference the 2G shutdown and network changes (including VVM/voice mail) and make sure they give you the SIM for free to fix the issues THEY caused.
    TgeekB, mark233 and libra89 like this.
    06-25-2017 07:16 AM
  25. aj173's Avatar
    I'll probably pay the $10 for a new SIM just to avoid Cricket's customer service. The Cricket stores around here are third-world ghetto, and their phone support isn't much better. Customer service is one of the things you forego at this price point, and I accepted that fact going in
    06-25-2017 09:42 AM
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