1. Philip Hamm's Avatar
    My Idol 4s spontaneously reset itself! It's not a major issue because the backup/restore on One Drive is so goshdarn awesome. All I had to do was re-log in to some apps and I was back in business. I don't know how it happened and I hope it doesn't happen again. I wonder if I accidentally hit some combination of keys - I was trying to turn it off; I received an Exclamation Point icon for the reset.
    10-17-2017 10:08 AM
  2. nate0's Avatar
    At that "!" Screen, hitting Up Down Power and then Down buttons in sesquence will hard reset the phone.
    10-20-2017 06:01 PM
  3. patcherd's Avatar
    Phillip, does your Alcatel Idol 4S have issues with random screen freezing ? My phone is relatively new I got it a couple of months back . I am on the latest slow ring release but I find whenever I am scrolling my phone will freeze up anywhere from a couple of seconds to up to a minute. Very annoying.

    I am wondering if it is the handset itself or windows 10.
    10-20-2017 06:25 PM
  4. mark233's Avatar
    @patcherd ... I'm inclined to think it's windows 10. My 950/XL/Idol4s have all had this happen.
    10-21-2017 10:41 AM
  5. patcherd's Avatar
    Thanks. I was thinking it was the software. Seems Microsoft is doing all it can to push people off of the platform. Such a shame.
    10-21-2017 07:11 PM

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