1. Lou Sander's Avatar
    My phone has stopped listing my incoming and outgoing calls. A few days ago, I deleted a bunch of calls from the list. Maybe that did it. Also at the top of the screen I now have a new icon. It is to the right of the phone strength bars and the wi-fi icon. It looks like three wavy lines slanted up and to the right.
    05-18-2019 08:09 PM
  2. fin11's Avatar
    Three wavy lines next to the wi-fi icon show up if you have volume for ringsignal and notifications turned off so the phone just vibrates instead. Did you select the upper left clock icon to show call history? I set it showing favorites (star icon in the middle) once and first I couldn't figure out where my call listing had gone.
    Originally posted by Lou Sander
    My phone has stopped listing my incoming and outgoing calls. A few days ago, I deleted a bunch of calls from the list. Maybe that did it. Also at the top of the screen I now have a new icon. It is to the right of the phone strength bars and the wi-fi icon. It looks like three wavy lines slanted up and to the right.
    05-19-2019 12:24 PM
  3. Lou Sander's Avatar
    Very nice. Thanks! All is fixed now. Is there a way to mass delete calls from my call history? Lots of the old stuff there is of no use any more.
    05-19-2019 04:24 PM
  4. fin11's Avatar
    Yes, you can click on the three dots in the bottom right on the screen in call history, so you get a Square in front of every call. You can now select the ones you want to delete by clicking the Square. If you want to select all, just click in the three dots again and select all. You can now uncheck the calls you want to keep if you like. Click on the trash can in the bottom to delete all calls you have marked.
    Originally posted by Lou Sander
    Very nice. Thanks! All is fixed now. Is there a way to mass delete calls from my call history? Lots of the old stuff there is of no use any more.
    05-20-2019 10:44 AM
  5. Lou Sander's Avatar
    I'm not sure how to get to the right place here, so will post this new question right here.

    I think my Alcatel IDOL 4S has died. I can't turn it on now, after a few misbehaviors over the past week or so. A bunch of my music first disappeared. For several days two of the tiles on my screen were grayed out, but still worked. Last night I put it on a charger and when I woke up, the Alcatel startup message was on the screen (or I think it was). Right now it won't turn on, though it seems to be fully charged. It doesn't accept incoming calls.

    When I put it on a charger, the Alcatel startup message appears for a second or two, then the screen goes black. The white chargine indicator in the upper right corner goes on and stays on.

    I don't know if it is dead, can be reset somehow, can be repaired economically, or what.

    Somebody please HELP!
    06-12-2019 02:45 PM
  6. rlouie001's Avatar
    My Alcatel was updated last night and it took over 45 minutes to update. The phone needs to be at least 40% to 60% charged before it can complete the task. I notices that while updating the phone i get stuck at the beginning and won't go to the Windows logo to complete the update. I generally, keep the phone on the charger for at least 30 minutes and then I would press and hold the power button until it shuts down and restart. Sometimes I would have to do this several times before the phone get pass the initial start up and get to the Windows logo to complete the update. Have you try pressing and holding the power key until it vibrate? You may have to hold and press for at least 30 seconds. Does it vibrate?
    06-12-2019 09:24 PM
  7. Lou Sander's Avatar
    Thank you! Yes, it does vibrate. I got to the Windows logo and now the phone seems to work. Three tiles are grayed out, though, but they still work. They are all Internet shortcuts. Also my Photos tile is gone, as are all but a few songs by one artist.
    06-13-2019 09:27 AM
  8. rlouie001's Avatar
    Have you tried uninstalling one of the grayed out app and try reinstalling it? Did you recently added some new apps that may cause this issue?
    06-13-2019 01:18 PM

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