1. k1s23's Avatar
    Hello everyone, has anyone else experienced this problem? My mom bought the Alcatel One Touch Fierce XL and when she talks on the phone, the screen will turn off when she holds the phone on the left side of her head, but will not turn off when she holds the phone on the right side. She then accidentally calls people on her live tiles. Thanks.
    05-12-2016 01:45 PM
  2. eddieDOTexe's Avatar
    Its a hit or miss. Its pretty annoying.
    05-12-2016 02:44 PM
  3. hdtvchris's Avatar
    My screen screen stays on all the time, regardless of the side. It only turns off based on my screen timeout settings.

    Is there a proximity setting to enable, disable this?
    05-24-2016 11:31 AM
  4. k1s23's Avatar
    Hey everyone. Is the problem still going on? It is for my moms second Alcatel Onetouch Fierce XL. We called T-Mobile last month and had a replacement phone sent. I called T-Mobile today and the support person there gave me the Alcatel support phone number that they use to keep in contact: 1-855-368-0829 (open Monday-Friday). I'm thinking to try upgrading her phone to the Fast Ring for builds and seeing if the Redstone builds fix anything.
    Last edited by k1s23; 06-11-2016 at 02:35 PM.
    06-11-2016 12:20 PM
  5. k1s23's Avatar
    My screen screen stays on all the time, regardless of the side. It only turns off based on my screen timeout settings.

    Is there a proximity setting to enable, disable this?
    Hello. I haven't seen a setting regarding this. It should be automatic; at least, with all the smart phones I've used the screens automatically turn on/off.
    06-11-2016 02:35 PM
  6. k1s23's Avatar
    Its a hit or miss. Its pretty annoying.
    My screen screen stays on all the time, regardless of the side. It only turns off based on my screen timeout settings.

    Is there a proximity setting to enable, disable this?
    hey there. a really unexpected thing happened but it fixed the proximity sensor problem and now will turn off every time my mom makes phone calls. heres what happened:

    we came back from vacation and my dad had a carry on suitcase on his lap on the front passenger seat. my moms phone was on the suitcase and the window was rolled down. as my mom was driving us home she did a hard left turn and the phone slid off the suitcase out the car and fell on the road. theres just a little paint coming off the bottom of the phone, and the large clear sticker that came on the back of the phone was still on there so theres no damage in that area (she doesn't have a case), but oddly enough that drop fixed the proximity sensor issue haha. hope you two aren't having the issue anymore! if so, you can try what i did.
    06-15-2016 03:31 PM

Similar Threads

  1. Why does my phone not recognise *one* set of earphones?
    By LondonLumia in forum Ask a Question
    Replies: 2
    Last Post: 11-30-2016, 10:03 AM
  2. Replies: 3
    Last Post: 05-12-2016, 01:29 PM
  3. Watches to pair and WORK with Windows Phone/950???
    By hokap in forum Microsoft Lumia 950
    Replies: 0
    Last Post: 05-12-2016, 01:00 PM
  4. How to change your account name on the Windows 10 sign-in screen
    By WindowsCentral.com in forum Windows Central News Discussion
    Replies: 0
    Last Post: 05-12-2016, 11:11 AM
LINK TO POST COPIED TO CLIPBOARD