05-12-2015 12:08 PM
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tools
  1. Shahar28's Avatar
    latest version 1.4.0.0 just hit the store, thanks @apoelin.

    regarding the custom notification, can you please add another notification alert (i was using it for a few years with my galaxy for gmail and i really miss it)?

    i uploaded it. its Samsung's Good News tone.

    Playing: Good News.mp3 - picosong

    thanks in advance.
    02-05-2014 02:30 AM
  2. runcnw's Avatar
    Hi...Nokia Lumia 521...
    problem associated with last two Beta updates:
    I manually refresh for new mail...
    lately, MM seems to get caught in a loop...the progress circle just keeps spinning and spinning...
    this happens approx every other refresh i perform....
    can i go back two versions? or is this related to something else?

    THANKS
    02-05-2014 10:25 AM
  3. apoelin's Avatar
    Hi...Nokia Lumia 521...
    problem associated with last two Beta updates:
    I manually refresh for new mail...
    lately, MM seems to get caught in a loop...the progress circle just keeps spinning and spinning...
    this happens approx every other refresh i perform....
    can i go back two versions? or is this related to something else?

    THANKS
    Unfortunately you can't go back in versions. Are you on the beta? 1.4.0.3 that was just submitted now, should address this (fingers crossed!). Please note that this bug is simply the animation; the app doesn't actually use your data connection indefinitely.

    Sorry about this!
    02-07-2014 12:40 AM
  4. apoelin's Avatar
    latest version 1.4.0.0 just hit the store, thanks @apoelin.

    regarding the custom notification, can you please add another notification alert (i was using it for a few years with my galaxy for gmail and i really miss it)?

    i uploaded it. its Samsung's Good News tone.

    Playing: Good News.mp3 - picosong

    thanks in advance.
    Uploading custom sounds from SkyDrive is coming next week
    Qtweeder and Shahar28 like this.
    02-07-2014 09:49 AM
  5. runcnw's Avatar
    Unfortunately you can't go back in versions. Are you on the beta? 1.4.0.3 that was just submitted now, should address this (fingers crossed!). Please note that this bug is simply the animation; the app doesn't actually use your data connection indefinitely.

    Sorry about this!

    YES...on Beta not sure if the 1.4.0.3 is the very latest update for me...good to know i'm not on eternal data usage with the eternal animation
    02-07-2014 11:49 AM
  6. apoelin's Avatar
    YES...on Beta not sure if the 1.4.0.3 is the very latest update for me...good to know i'm not on eternal data usage with the eternal animation
    Can you try updating to 1.4.0.3 or higher, and letting me know if the problem is still around?
    02-07-2014 12:46 PM
  7. runcnw's Avatar
    Can you try updating to 1.4.0.3 or higher, and letting me know if the problem is still around?
    updated to 1.4.0.4....so far so good....i'll try a few more times to manually refresh...
    thanks as always
    02-07-2014 08:29 PM
  8. Shahar28's Avatar
    Uploading custom sounds from SkyDrive is coming next week
    excellent, thanks!
    02-08-2014 05:34 AM
  9. Shahar28's Avatar
    I did not find how to how to turn off Conversation view in MetroMail. kindly help.
    02-11-2014 04:10 AM
  10. Shahar28's Avatar
    16 days and no reply/answer. thanks.
    02-27-2014 02:01 AM
  11. apoelin's Avatar
    I did not find how to how to turn off Conversation view in MetroMail. kindly help.
    Unfortunately that is not possible. Please note that the same limitation exists in the official Gmail Android and iOS apps. This requirement is not simply a UI-design issue: Gmail as a service is built around threads/conversations, and the data its servers sent are formatted accordingly. It would require a major effort on my behalf to get around this, and it doesn't seem that the demand for it is high enough, to warrant this. Sorry!
    bsbharath1987 likes this.
    02-27-2014 12:02 PM
  12. Shahar28's Avatar
    Thanks for your reply. FYI When I disabled conversation view setting thru the PC, it also automatically disabled it in the built-in Gmail of WP8 but not in metromail.
    02-27-2014 01:21 PM
  13. apoelin's Avatar
    Thanks for your reply. FYI When I disabled conversation view setting thru the PC, it also automatically disabled it in the built-in Gmail of WP8 but not in metromail.
    That makes sense. But at the same time, the built-in client doesn't support many Gmail features that MetroMail does support. They are basically accessing the service in 2 completely different ways. I am fairly certain that disabling conversation view on the PC, does NOT disable it in the official iOS and Android clients either (I personally tested it on iOS, because this issue has come up before). The one thing I can say is that I plan to expand MetroMail to support more services. That might make it possible to support what you are looking for. Nothing is certain yet though.
    02-27-2014 01:37 PM
  14. Shahar28's Avatar
    ok, thanks again. any ETA regarding Uploading custom sounds from SkyDrive?
    02-27-2014 11:33 PM
  15. apoelin's Avatar
    ok, thanks again. any ETA regarding Uploading custom sounds from SkyDrive?
    I spoke too soon about that! After wasting much more time than I should had, I hit yet another roadblock with implementing that. Despite what Microsoft's documentation says, for now I will assume that it is not supported. I'd be happy to look at it again if/when another app proves me wrong. If you know one that does this, please let me know.
    02-28-2014 11:16 AM
  16. mrkvaja's Avatar
    I tried everything, getting an "Unknown error has occurred" every time. Tried pinning to start screen as suggested, didn't help. What should I do?
    03-15-2014 10:24 PM
  17. Kieta's Avatar
    I'm getting the same error "Unknown error has occurred" when trying to turn on live tile. This started after the last update. Background sync is running. I've tried a soft reset and uninstalling and re-installing the app with the same problem.
    03-16-2014 07:00 AM
  18. Arpit Mittal's Avatar
    @apoelin have you stopped refresh metromail beta from shaking the phone?
    03-16-2014 10:38 AM
  19. Kieta's Avatar
    I emailed support and got this back. Live tiles work again.

    Hi,

    There was a server outage over the weekend, unrelated to the newly released version, that affected the live tile functionality. Everything should be working again now.

    Please try using MetroMail again, and if needed disable/re-enable the live tile functionality from settings. If the problem persists, please let me know.

    I apologize for any inconvenience caused.
    03-16-2014 11:18 AM
  20. apoelin's Avatar
    03-20-2014 05:27 PM
  21. Mark Sager's Avatar
    Just purchased MetroMail yesterday via download from the store. Running 8.1 on a Samsung ATIVse, Verizon. Cannot turn on Live Tiles - unknown error. What should I do?
    04-24-2014 09:43 AM
  22. Arpit Mittal's Avatar
    I have your Metromail beta app. As I have 3 gmail accounts, & live tile of default app. So in one account I have ringtone with notifications & whereas in other two I have only notifications without any ringtones. In notifications + action centre I have default notifications sound.
    So my question is how to get same sound of notifications of that one account as I am now getting windows message tone?

    Now after last update no notifications are working on any email accounts, even I tried reinstall app, still no notifications are showing.
    Moreover as I emailed you regarding these problems.
    Last edited by Arpit Mittal; 09-21-2014 at 12:10 AM.
    09-20-2014 02:19 PM
  23. MBY's Avatar
    I purchased the full version of MM a few months ago because it offers a lot of value. Unfortunately today it seems that something has gone wrong and it is behaving like I have the free version instead. It prompted me to choose just one email account that I could use. I tried uninstalling and reinstalling the app. Now it's definitely the free version (ad-supported). How can I get back to the full version? The purchase appears in my Microsoft account history.

    Thanks!
    09-21-2014 05:25 PM
  24. Arpit Mittal's Avatar
    I purchased the full version of MM a few months ago because it offers a lot of value. Unfortunately today it seems that something has gone wrong and it is behaving like I have the free version instead. It prompted me to choose just one email account that I could use. I tried uninstalling and reinstalling the app. Now it's definitely the free version (ad-supported). How can I get back to the full version? The purchase appears in my Microsoft account history.

    Thanks!
    I think that is the bug in Microsoft store, as I read at NPU story & tweet of Rudy,
    09-21-2014 10:18 PM
  25. skugg's Avatar
    Just purchased MetroMail yesterday via download from the store. Running 8.1 on a Samsung ATIVse, Verizon. Cannot turn on Live Tiles - unknown error. What should I do?
    Same problem here on a Lumia820. Any ideas of what might cause this?
    09-30-2014 07:23 PM
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