1. Winterfang's Avatar
    I know the card is good since I have use it already but I don't have much experience with credit card.

    I'm getting an "This Credit card info isn't valid. Please enter the correct card info and try again"

    =(
    05-04-2011 08:01 PM
  2. HeyCori's Avatar
    Double check for any misspellings. The credit card info has to match up almost exactly with your bank records, so you might want to double check that too. Also, are you in the US or international?
    05-04-2011 09:54 PM
  3. Winterfang's Avatar
    I'm in Puerto Rico, does that mean I can't buy apps?
    05-04-2011 10:07 PM
  4. Exomondo's Avatar
    Give me your credit card number and I'll try putting it in ;) j/k

    Seriously though i had the same issue when i changed my credit card and had to add it to my XBox Live account...not sure what the issue ended up being but I called up support and they put it through for me.
    05-04-2011 10:45 PM
  5. CJ Thunder's Avatar
    What kind of card is it?
    Does it work on other MS services like Xbox?


    I had the same issue in December, I will try and help.
    05-05-2011 12:25 AM
  6. 1jaxstate1's Avatar
    Well the Marketplace is down, and has been down for a day or so. Wonder if that has something to do with it.
    05-05-2011 08:38 AM
  7. jimski's Avatar
    Your card address has to match your Zune / Live ID address exactly. Street, town, etc.

    Sent from my HTC Surround using Board Express
    05-05-2011 11:13 AM
  8. Winterfang's Avatar
    ^ Where can I check that?
    05-05-2011 06:57 PM
  9. jimski's Avatar
    Think you have to go to Zune/Settings/Account/Contact Info. Your contact info needs to match your credit/debit card info.

    Sent from my HTC Surround using Board Express
    graybison likes this.
    05-06-2011 12:45 AM
  10. Winterfang's Avatar
    Think you have to go to Zune/Settings/Account/Contact Info. Your contact info needs to match your credit/debit card info.

    Sent from my HTC Surround using Board Express
    Uh Oh!

    I got another error in there.

    "CONTACT INFORMATION ERROR

    Can't update your contact information etc...

    I'm out of luck.
    05-06-2011 08:25 AM
  11. Rico's Avatar
    Call Zune support or contact @zunesupport on Twitter. Both are very helpful. I had a similar issue when trying to add my credit card for Zune Pass and had to call Zune support. They were very helpful and resolved the issue quickly.

    Sent from my SGH-i917 using Board Express
    05-07-2011 01:59 AM
  12. Winterfang's Avatar
    I had done everything, I even went to Microsoft billing site. I hope this card can made online purshases, I'll ask the bank on monday =(
    05-07-2011 10:46 PM
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