12-29-2017 03:19 PM
85 1234
tools
  1. Viber's Avatar
    Hello,

    Yes the ports are set on firewall, i don't use a router, and I've checked the antivirus too, everything seems fine.
    And Viber is installed on with administrator user (right-click on setup then select "run as administrator").
    Same problem.
    Thank you for the details.

    we would appreciate if you could take a minute and report the details to our support team using this direct link: Your ticket details

    When you submit the ticket, in the line called: "Through which channel did you submit your initial inquiry", please make sure to choose "Technical Forum".

    Thanks in advance!
    12-22-2013 11:41 AM
  2. dusobe's Avatar
    Yes that's great that you representive Viber here, I'm from Croatia and using T-mobile , have Nokia lumia 900 windows 7 phone , if I reinstal viber i will lose all messages , and I neeed it .. so what to do ... desktop viber sending codes but my phone reciving message ''an error ocured ..please try again '' etc etc etc ...
    Hi there,
    I'm an official Viber representative here in the forum. I'm here to help :)

    It could be that the network you are connected to is blocking Viber's traffic.

    1. First, please try uninstalling and reinstalling Viber when connecting to a few different WiFi networks (in order to pinpoint the source of the problem). What are the results?
    2. Also, please make sure the following ports are enabled ("forwarded") on your routers or firewalls:
    TCP: 5242 + 4244
    UDP: 5243 + 9785

    (if you are not sure how to enable ports, you may contact your router manufacturer)

    * If it still fails, please specify what country you're located in, and which cellular network you're subscribed to.
    12-26-2013 05:23 PM
  3. Viber's Avatar
    Yes that's great that you representive Viber here, I'm from Croatia and using T-mobile , have Nokia lumia 900 windows 7 phone , if I reinstal viber i will lose all messages , and I neeed it .. so what to do ... desktop viber sending codes but my phone reciving message ''an error ocured ..please try again '' etc etc etc ...
    Hi,

    I'm not entirely sure I understand what is the problem exactly..
    You mean that you're trying to register to Viber Desktop and you fail?

    Please describe the scenario step-by-step so we could assist.
    12-27-2013 02:48 AM
  4. BP1892's Avatar
    Have a Nokia 928 and my contacts tell me I'm showing offline when I'm not currently using the app...that never happened when I had an Android phone.
    01-05-2014 01:32 AM
  5. Shaz Naqvi's Avatar
    hey there i am using Nokia Lumia 620 in Pakistan and i am facing the same problem from couple of day. the messaging and every thing else is working fine but when i make call to someone it starts ringing and immediately call failed is written as soon as the other person attends the call. can anyone please help me in this regard.
    saudm likes this.
    01-26-2014 12:44 PM
  6. saudm's Avatar
    hi i'm from pakistan, Lahore and i have an iphone 4s and latest version of viber installed. I can receive incomming calls but when i make calls it automatically says call failed after 2 rings. i have checked my firewall settings and ports are enabled. i have also reinstalled the app again but the problem is still there. please let me know the solution. Thanks
    01-26-2014 03:34 PM
  7. saudm's Avatar
    iam having the same issue as shaz
    01-26-2014 03:44 PM
  8. saudm's Avatar
    iam from Pakistan, Lahore and i'm using viber on iphone 4s. i can receive calls fine and messaging also works but when i make calls, it says call failed after 2 rings. i have checked my firewall settings and all ports are enabled and i have also tried reinstalling the app but the problem is still there. please let me know the solution thanks.
    01-26-2014 03:47 PM
  9. medo13's Avatar
    dear i have the same problem with viber desktop although the same network works fine with viber on my mobile and also through blustacks
    on the same labtop
    02-23-2014 12:07 PM
  10. qasim51's Avatar
    Hi, I live in UK and using Nokia Lumia 520, WP8 and using Viber v4.0.1. My problem is that if my viber screen is not open, then I can't receive any calls. My status goes 'offline' to other users as soon as I close my viber screen and open Home page. I do receive notifications of missed calls or any message. The same problem was earlier discussed on this thread by @wpanchal and @Raluca Rosa but I havn't found any solution. Any expert opinion??
    02-24-2014 06:13 AM
  11. Rea Cajimat's Avatar
    I have tried everything but still doesn't wok. firewalls are down in both router (which is really bad -__-") tried inputting the ports . still doesn't work.
    I have an iphone 4s , i live in canada and Im with MTS. please fix this.
    When I was in my old house everything was perfect with firewalls up in my router.
    02-24-2014 10:37 PM
  12. Mohammad Al Jamal's Avatar
    I am using viber on iPhone 4 and 5 and now its working well here in UAE, but I am not able to use it on my Nokia lumia.

    can you help me with that?
    03-13-2014 01:46 PM
  13. azhar bangash's Avatar
    I am facing same issue which is.. when i use viber though wifi it works fine but as soon i switch to mobile data it get ofline .. can any one tel me how to fix the prob i m using lumia 1020 and its really disturbing with this issue.. please help me out..
    03-30-2014 12:20 PM
  14. Teodor Cri's Avatar
    why even if i have internet connection viber is not connecting?i reinstaled it and still not connecting.it showes me that is trying to connect.i have a samsung galaxy S. please help :(
    04-01-2014 01:43 PM
  15. Queenie Love's Avatar
    My viber got disconnect too and I follow your instructions to delete and download again but now my phone number won't work what do I do now?
    04-01-2014 04:52 PM
  16. gsmithmike's Avatar
    My GF told me her messages are failing and could not send anything. She sees the messages but can not reply? She thinks it is because of the internet? Is it really from internet? and also her Viber is not upgraded.

    I also tried whats-app again i see she is receiving it but no reply, what is the solution? installing viber again? or changing the Wifi connection.?
    04-29-2014 12:48 PM
  17. alineses's Avatar
    The authorities in the UAE have decided to block Viber in the whole country, and that is why you are experiencing this issue. Unfortunately there is not much we can do to help :(
    You may try contacting the authorities and ask for the reason for this block.
    If it is authorities in the UAE block Viber issue, why it is working fine in my android? and not working or no service in my windows 8.1 mobile?
    05-27-2014 06:11 AM
  18. Ognjen Vujacic's Avatar
    I just downloaded Viber ,and when i put my number i click continue ,but then i get a note " An internet connection is required to set up Viber.chek your connection and try again." but i have an good internet connection !!
    07-30-2014 01:45 PM
  19. amanda sigxoza's Avatar
    I am having the exact problem with my windows tablet in wifi. I am in Saudi Arabia using STC wifi network. Please assist me with this. Everything else works perfectly but i lose viber connection. It jus connects for a while then stops
    09-19-2014 11:47 PM
  20. Tihomir Latinovic's Avatar
    I have a big problem with my Viber. Viber tell that I am ofline always , when my Windows phone 8.0 on my HTC is in stand by. I try all settings and problem is still here.
    09-25-2014 03:14 PM
  21. Mrsham's Avatar
    Hi i have viber on my Samsung Galaxy S3 plus I installed a desktop version all happy days UNTIL I got myself a tablet and installed VIBER on it NOW my phone is not getting any messages.

    Am I only allowed it on two devices or what like?
    12-16-2014 04:58 PM
  22. Red Roses's Avatar
    How come when I download viber on my iphone 4 and I put my phone number it's tells me that viber is currently unavailable or I might not have internet when I do?
    12-29-2014 11:02 PM
  23. Gad-Meyouma Meme's Avatar
    Hello, I have problem with Viber , allways lost connection .
    i have iphon 5s . but this problem hapend recntly .
    01-14-2015 05:46 PM
  24. Corepc's Avatar
    Hello, I have problem with Viber , allways lost connection .
    i have iphon 5s . but this problem hapend recntly .
    This is forum for windows phone, doubt we can help you. Please check out Imore site and forum for help with iPhone.
    01-14-2015 06:02 PM
  25. Qasim Khan4's Avatar
    Hi Team,

    I just download & install viber in my laptop (using windows 7 32bit) contacts are sync with mobile device but msgs are not sent from pc (no internet connection) error is showing. i am in Sudan and using Canar network.

    also in mobile phone old version is working fine but if i update it from market its not working, again i install and download old version.

    Qasim.
    01-22-2015 02:31 AM
85 1234

Similar Threads

  1. Replies: 2
    Last Post: 11-30-2013, 07:12 AM
  2. HTC 8X Wi-Fi Connection Problem!!!! Please Help!!!
    By Deask Brofizz in forum HTC 8X
    Replies: 11
    Last Post: 11-25-2013, 10:20 AM
  3. Unlocked 8x will not connect to att data
    By discohaze in forum HTC 8X
    Replies: 5
    Last Post: 11-21-2013, 10:44 PM
  4. Connectivity issues
    By Ridgeroo in forum Windows Phone 8
    Replies: 1
    Last Post: 11-19-2013, 05:57 PM
  5. Did I lose the art search feature?
    By mtiede in forum Windows Phone 8
    Replies: 2
    Last Post: 11-13-2013, 10:44 PM
LINK TO POST COPIED TO CLIPBOARD