1. deansmilk's Avatar
    I'm on WP 7 and received an update for the Chase bank app. After updating, it won't open and is gone from the marketplace. Is anybody else experiencing this?
    Last edited by deansmilk; 08-18-2013 at 10:51 AM.
    08-18-2013 10:06 AM
  2. TDipuma's Avatar
    Same thing here, but W8. I went to open it this morning on my Lumia 920 and it wouldn't load. I figured uninstall and start fresh after the update, but poof, it's not in the marketplace.
    08-18-2013 10:31 AM
  3. Blkacesvf41's Avatar
    There's a thread on this issue already. Are you guys running GDR2? I'm not and it works fine on my 822. I updated the Chase app yesterday and like I said no problem here. Just tried it two minutes ago before posting this.
    08-18-2013 10:41 AM
  4. deansmilk's Avatar
    There's a thread on this issue already. Are you guys running GDR2? I'm not and it works fine on my 822. I updated the Chase app yesterday and like I said no problem here. Just tried it two minutes ago before posting this.
    Hmm, well I def dont have gdr2. I hope this isnt going to be a long term problem.
    08-18-2013 10:48 AM
  5. nickr124's Avatar
    I'm running GDR2, and after the last update chase crashes upon opening. I'm also not seeing it either when searching in the marketplace, but the link to it still opens it in the marketplace Chase Mobile | Windows Phone Apps+Games Store (United States)
    Edit: Reinstalling it, seems to have fixed the problem.
    Last edited by nickr124; 08-18-2013 at 10:59 AM.
    soopakatt likes this.
    08-18-2013 10:49 AM
  6. sposin's Avatar
    Same thing happened to me on my L920. I found the app again through bing, now it works.
    08-18-2013 10:56 AM
  7. deansmilk's Avatar
    Yeah, I just texted Windows to 24273 and it sent me the link to download. I couldn't find it on Bing through a search on my phone so did it that way.
    associatedpress likes this.
    08-18-2013 11:03 AM
  8. txdotjim's Avatar
    http://wp8appstore.com/apps/chase-mobile/
    Uninstall then reinstall. Fixed on my L920 GDR1
    08-18-2013 11:25 AM
  9. artval786's Avatar
    Same thing for me... app wouldn't open after update and couldn't find app on Marketplace. Went to m.chase.com on mobile browser, click on "Log On" button and there is a link to app on that page. Uninstalled app and reinstalled from link and all is well again.
    08-18-2013 01:24 PM
  10. Blkacesvf41's Avatar
    Same thing for me... app wouldn't open after update and couldn't find app on Marketplace. Went to m.chase.com on mobile browser, click on "Log On" button and there is a link to app on that page. Uninstalled app and reinstalled from link and all is well again.
    Good deal. Spread the word.
    08-18-2013 01:36 PM
  11. EBynum's Avatar
    The same thing happened to me too. I got the Chase Mobile update on my Lumia 920 (no GDR2), but then the app would crash after opening. Uninstalled it. Couldn't find it in the marketplace on my phone, but was able to find the app in my purchase history in the Windows Phone store web site on my computer. Clicked reinstall on my computer, and the app was sent to my phone and started installing. Working fine now. I also checked the version number to make sure I had the latest version, and I do.
    08-18-2013 01:50 PM
  12. associatedpress's Avatar
    Thank goodness it's still available. Already lost USAA access and Simple Bank has yet to arrive to WP store. Would hate to lose Chase.
    08-18-2013 05:30 PM
  13. caliborn's Avatar
    Didn't work for me on my Arrive even after restaring my phone. I keep getting the following error message:

    There is a problem completing you request. Try again later. Error code c101a053
    08-19-2013 12:14 AM
  14. Chef316's Avatar
    Same issues here!!! WP7.8
    08-19-2013 03:46 AM
  15. androidtoWM's Avatar
    They've updated the app and it fixed the crashing issue.
    08-19-2013 05:54 AM

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