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  1. suarez x7's Avatar
    Hello today i tried to download a new app from the app store and i get an error saying ''Terms of use needed, The store terms of use must be accepted before you can buy this item. Ask your parents to go to windowsphone.com to accept the store's Terms of Use.''

    I am 17 years old and i have been using my phone for nearly a year now and before i installed apps and everything was fine, bearing in mind this is a free app as well.

    I roughly remember when i set up this whole thing that as my parent i just put a random email down and i can't remember it now and now i can't install any new apps :( :S

    Please help me guys. What to doo????

    Please answer asapp
    11-01-2013 05:46 PM
  2. PB_H's Avatar
    Contact MS and chat, http://go.microsoft.com/fwlink/p/?LinkId=259447
    Tell us about the problem you need help with
    Problem type: Apps and Windows Store
    Category: Account Security
    you'll probably need that email address for them to help tho'
    how will they know who you are ?

    Terms of use and you agreeing is a contract you know -but contact them and see.
    Last edited by PB_H; 11-01-2013 at 08:04 PM.
    11-01-2013 07:44 PM
  3. MDak280's Avatar
    Hello today i tried to download a new app from the app store and i get an error saying ''Terms of use needed, The store terms of use must be accepted before you can buy this item. Ask your parents to go to windowsphone.com to accept the store's Terms of Use.''

    I am 17 years old and i have been using my phone for nearly a year now and before i installed apps and everything was fine, bearing in mind this is a free app as well.

    I roughly remember when i set up this whole thing that as my parent i just put a random email down and i can't remember it now and now i can't install any new apps :( :S

    Please help me guys. What to doo????

    Please answer asapp
    I had the same problem. Here's exactly what I did to solve the problem:

    1. Went to The Smartphone Reinvented Around You | Windows Phone (United States)
    2. Logged into my PARENT'S account.
    3. Chose "My Family" from the dropdown menu.
    4. Under my account name, it said that I need to accept the new ToU and then it said "Fix It."
    5. I clicked "Fix It" and it brought me to the page where I could accept the terms.


    Let me know if this works for you!
    11-01-2013 10:49 PM

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