1. pedrodg28's Avatar
    Well, here is the problem, i do not get notifications of new messages, when i check from another phone, it shows that in fact my phone hasn't recive the message, as if whatsapp wasn't running in the background(i checked on the menu and whatsapp is allowed to run) but if i open whatsapp i get the message instantly, help me please :(
    12-19-2013 12:10 PM
  2. Kris Simundson's Avatar
    Settings - Background Tasks and make sure whatsapp isn't disabled


    Sent from my iPhone using Tapatalk
    12-19-2013 12:11 PM
  3. DBDev's Avatar
    Have you tried reinstalling WhatsApp?
    12-19-2013 12:12 PM
  4. pedrodg28's Avatar
    Settings - Background Tasks and make sure whatsapp isn't disabled


    Sent from my iPhone using Tapatalk
    It's not disabled
    Have you tried reinstalling WhatsApp?
    I have reinstalled 3 times now.
    12-19-2013 12:23 PM
  5. mpt15's Avatar
    Ensure WiFi is allowed to run under lockscreen undr settings > WiFi > advanced.
    Turn off battery saver.
    12-19-2013 12:27 PM
  6. Dreamspell's Avatar
    It's a known issue, I have reported it. This is the response from whatsapp support:

    Sorry for the inconvenience. This is a known issue and we are doing our best to improve WhatsApp in a future update.
    12-19-2013 12:47 PM
  7. xratola's Avatar
    Turn off Battery Saver? maybe?
    12-19-2013 12:48 PM
  8. Blacklac's Avatar
    This has been a persisting issue for months, for me. Probably over a dozen updates and it still happens. Granted, sometimes my messages push through, sometimes I get them when I open the App.

    Unfortunately, I can't deal with Skype or Kik, so I deal with these WhatsApp bugs. :/
    12-19-2013 01:46 PM
  9. three_thoughts's Avatar
    I think it's more likely a problem with the Microsoft push notification service than a problem with whatsapp. Hopefully it should be fixed in wp8.1
    12-19-2013 01:57 PM
  10. xratola's Avatar
    I've never had those problems at all. It's your device or your network then.
    12-19-2013 02:59 PM
  11. Peter Mark1's Avatar
    what about if you using a blackberry???? where do you find background task??
    04-02-2014 11:36 AM
  12. kicktech's Avatar
    Nokia 930 with same issue. Even though "Battery Saver's setting "Conserve battery life" is set to off, I went to "Settings" "Battery Saver" Selected "WhatsApp" and turned "allow app to run in the background" on, and ticked "Allow this app to run in the background even when Battery Saver is on". (Had to turn the sound on for the WhatsApp notifications again for some reason as well) Works perfectly now!!!!
    05-18-2015 09:19 AM
  13. Bilkiss11's Avatar
    Hi All,

    Just in case some of you are still in need of a solution to this issue, just disable whatsapp for app optimisation.

    (ANDROID) SETTINGS > BATTERY > app optimisation

    Select whatsapp and disable it. It worked for me as mine was set to always powersaving previously.
    02-14-2016 11:41 PM
  14. Nikita Singh's Avatar
    Well, here is the problem, i do not get notifications of new messages, when i check from another phone, it shows that in fact my phone hasn't recive the message, as if whatsapp wasn't running in the background(i checked on the menu and whatsapp is allowed to run) but if i open whatsapp i get the message instantly, help me please :(
    06-29-2016 11:23 AM

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