1. agustin13's Avatar
    Hi, this morning my CNN app stop working. If I tap on one of the news it's close the app immediately, but if I go, for example, to Sections and tap in an old news it's works fine.

    I uninstalled and reinstalled the app and the problem still appears. I use a Nokia Lumia 820.

    Thanks.

    Update - 10:34
    If I open a news without video (only pictures and texts) works fine. The videos section works good, I can open videos without problem.
    Last edited by agustin13; 01-22-2014 at 11:18 AM.
    01-22-2014 09:17 AM
  2. KrisJoeEll's Avatar
    Hi, this morning my CNN app stop working. If I tap on one of the news it's close the app immediately, but if I go, for example, to Sections and tap in an old news it's works fine.

    I uninsulated and reinstalled the app and the problem still appears. I use a Nokia Lumia 820.

    Thanks.

    Update - 10:34
    If I open a news without video (only pictures and texts) works fine. The videos section works good, I can open videos without problem.
    Try uninstall, restart device, clear temp files/other (if you have gdr3+black) , reinstall.
    agustin13 likes this.
    01-22-2014 09:48 AM
  3. agustin13's Avatar
    Hi! thanks. I'm going to try that.
    01-22-2014 11:19 AM
  4. agustin13's Avatar
    Well, apparently its a CNN problem. Everybody is commenting about it on the Windows Phone Store

    CNN | Windows Phone Apps+Games Store (United States)

    I uninstalled the app, restarted my phone and then installed the app again and still have the same problem. I sent an email to the CNN Windows app team support and they asked for my Windows OS version and the app version, but they had not say anything back yet.
    01-22-2014 11:21 PM
  5. Mike Ferdinando's Avatar
    The app stopped working around 1/10/2014, as described by previous poster. I've sent in three reports to CNN tech support, all responded with a boilerplate generic reply, and a notice that they would be looking into the problem.

    I have a sneaking suspicion that they have abandoned the Win Phone 8 platform, like so many other app developers.

    I love Win Phone, but lack of app support is getting very troublesome.
    02-06-2014 05:52 AM
  6. Daniel Ferrara's Avatar
    I seem to remember that there were two versions of the app. One branded by CNN and one branded by Nokia. This is similar to The Weather Channel app that has a Nokia and non-Nokia version. However, I can no longer find the Nokia branded CNN app in the store anymore. I was going to try to install that one instead. I sent a message to tech support too and they did respond that they are looking into the problem. I agree with you that I hope they are not abandoning WP!!
    02-06-2014 08:47 AM
  7. samy_a's Avatar
    New version today seems to fix the problems.
    Had to uninstall and reinstall the app though.
    02-08-2014 02:14 AM
  8. agustin13's Avatar
    Yes, they released an update today but I had to uninstall and reinstall the app too. Now is working fine.
    02-08-2014 10:18 PM
  9. Lance_WPCentral's Avatar
    It has been fixed now. I installed the latest version released on 2/7/2014 and its working perfect now. Thanks to CNN that they took user feedback into consideration and got the bug fixed not leaving the app abandoned.
    agustin13 likes this.
    02-08-2014 11:26 PM

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