06-11-2017 11:20 AM
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  1. neglekted's Avatar
    Quick question. If WhatsApp doesn't backup to OneDrive why does it gray out when phone is backing up but the rest 100+ apps work?

    I just got notification that I haven't bucked up for a long time and do so now (March 2014, that's when I did it last time). Well I tried and it failed at first, then it got stuck at 15%. I cancelled it, but WhatsApp is still not available

    Upd: Its working and, but I'm still curious why it happens
    I'm thinking it actually does back up to OneDrive. I recently sent my phone away to be repaired and got it back refurbished, so it was empty. When I restored my backup, all of my WhatsApp conversations were there as well. And my L925 doesn't have an SD card, so that can't be it.

    I've e-mailed WhatsApp to see if they can confirm this feature, but so far in five days, all I've gotten are automated replies that I had to reply to or else they would consider my ticket to be "resolved". Their tech support is quite possibly the worst tech support ever
    11-28-2014 05:05 AM
  2. AV2RY's Avatar
    I'm thinking it actually does back up to OneDrive. I recently sent my phone away to be repaired and got it back refurbished, so it was empty.
    But what did they fix? It's possible they haven't touch its internal memory (card) (that's where your conversations are saved) So I guess nobody hard reset your phone.. In this case you only have to reinstall WhatsApp and restore chat history
    11-28-2014 09:49 AM
  3. neglekted's Avatar
    They either replaced the motherboard or replaced the entire phone (they weren't really clear on that, when I emailed them to ask why it was taking so long they said the motherboard was broken and they were waiting for a replacement part, but when I got it back the packing list simply stated the phone had been replaced). Whatever they did, the IMEI number changed too, and everything else that was on it was gone, too. So I'm inclined to say there was no WhatsApp data on it when I got it (but it's a possibility, I guess!).
    11-29-2014 05:30 AM
  4. Memitim's Avatar
    They either replaced the motherboard or replaced the entire phone (they weren't really clear on that, when I emailed them to ask why it was taking so long they said the motherboard was broken and they were waiting for a replacement part, but when I got it back the packing list simply stated the phone had been replaced). Whatever they did, the IMEI number changed too, and everything else that was on it was gone, too. So I'm inclined to say there was no WhatsApp data on it when I got it (but it's a possibility, I guess!).

    If the IMEI changed they swapped the phone for a new or refurbished phone.

    I suspect that whatsapp is indeed backing up to OneDrive now
    11-29-2014 06:14 AM
  5. Tropicc's Avatar
    I got the black tile 2 days in a row now.. Just suddenly the tile is black and when I go to the app list, whatsapp can't be launched so the only option is uninstall and installing again, which results in only having your messages from the night before back (since it only updates 3 am every night).

    Is this becoming a common problem and is there some fix or so for it?

    Lumia 920 with Dev 8.1 latest update.
    11-29-2014 01:39 PM
  6. Thomasmas's Avatar
    - Yes, WhatsApp is included in the WP-Backup to OneDrive
    - During the time the WP-Backup is happening, the app being backup up is greyed out and can't be started. So far I am not aware of another reason. So if you face the issue of the WhatsApp-tile being greyed out it is most probably in the process of being backup up to OneDrive. You could check under Settings/Backup/apps+settings if a backup is in progress. Unless something goes wrong, waiting should 'solve' the issue till the next backup.
    anadi1984 likes this.
    11-29-2014 01:54 PM
  7. Tropicc's Avatar
    I think waiting doesn't solve the problem. I had the greyed out problem a few days ago right before I went to bed. So I left it the whole night and the next morning it was still greyed out. I don't think an update takes 8 hours.
    11-29-2014 02:41 PM
  8. Arpit Mittal's Avatar
    yup, same here but for grey tile, I unpinned tile then repin tile of Whatsapp and its working again
    11-30-2014 03:28 AM
  9. Thomasmas's Avatar
    I think waiting doesn't solve the problem. I had the greyed out problem a few days ago right before I went to bed. So I left it the whole night and the next morning it was still greyed out. I don't think an update takes 8 hours.
    Well, as I said 'most probably'. I've heard of people where it took more than 8 hours... it depends on the amount of data in WhatsApp, connection speed and speed of OneDrive itself.

    Besides that, for some people the backup gets stuck as well (happened to me at some point as well, deleting the backup from OneDrive helped). Definitely the backup mechanism in WP has room for optimizations.

    I'm just saying that during WP-backup the 'greyed out'-tile issue happens and it is most probably the reason people are getting it since the last updates of WhatsApp - as the OneDrive-backup has not been activated before.
    11-30-2014 03:33 AM
  10. P_1's Avatar
    WhatsApp should take lesson from WeChat about updating their app with new features and UI change. WeChat has audio and video calling coupled with multiple images/messages forward and delete option. I wish WhatsApp will learn from its mistake and update with new features and UI.
    12-01-2014 07:43 AM
  11. cchen028's Avatar
    Finally! Been waiting for this!
    12-02-2014 06:43 AM
  12. Tropicc's Avatar
    Waiting for what?
    12-02-2014 09:37 AM
  13. anadi1984's Avatar
    Guess he is referring to backup to one drive!
    12-02-2014 09:51 AM
  14. anon(5969054)'s Avatar
    Also having a greyed tile, can't use the app...
    12-03-2014 03:41 AM
  15. anon(5969054)'s Avatar
    Starting a manual backup of apps and settings solved it.
    I saw the facebook messenger tile greyed out as well during the process. So they both use OneDrive backup.
    I hope they solve this 'hanging' quick for less experienced users.
    12-03-2014 10:13 AM
  16. neglekted's Avatar
    Is it just me or is WhatsApp support handled by trained birds?

    I simply asked them if WhatsApp backs up to OneDrive, which is a simple "yes or no" question. It took them 11 days to come up with a non-automated reply, and then finally this was the result:

    Thanks for the suggestion!

    We may not implement your idea immediately, but we value your feedback. It helps us to build a great product.

    xxxxxxx

    WhatsApp Support Team
    It may as well have been an automated reply again. In fact I'm pretty sure that software exists that could answer my question better than these people. Damn...
    12-04-2014 06:04 AM
  17. Jdict's Avatar
    Hello all, I'm from Indonesia, and I'm here to know many things about WP. My first question: I received some videos from a whatsapp group on my WP, but it crashes upon few seconds of running the video. What may cause the problem?
    12-06-2014 08:15 AM
  18. broar94's Avatar
    Go to the gallery and watch that video.
    12-06-2014 10:43 AM
  19. Beppe Gissi's Avatar
    Where are voice messages I received saved? I'd love to save them to my PC but can't find'em.
    12-11-2014 04:00 AM
  20. dedracer's Avatar
    WhatsApp is dead!
    12-11-2014 11:19 PM
  21. broar94's Avatar
    Where are voice messages I received saved? I'd love to save them to my PC but can't find'em.
    You can't find them. It's saved inside the app. The best way to save the voice messages is to forward this to a friend that has Android phone and save it somehow.
    Beppe Gissi likes this.
    12-12-2014 03:12 AM
  22. Beppe Gissi's Avatar
    You can't find them. It's saved inside the app. The best way to save the voice messages is to forward this to a friend that has Android phone and save it somehow.
    I was hoping there was a better way..
    12-12-2014 11:02 AM
  23. AV2RY's Avatar
    12-14-2014 10:32 AM
  24. P_1's Avatar
    Guys any news about the next update?? And also about the new features that would be added in the upcoming update??
    12-14-2014 01:06 PM
  25. JithuPrakashVR's Avatar
    New tip
    12-14-2014 09:42 PM
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