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09-19-2015 02:28 AM
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  1. prince078's Avatar
    Hey guys.. Accuweather live tile is not updating after the today's app update.. Previously it was working fine. I'm using windows 8.1.1 on my Lumia 525.. I uninstalled and reinstalled the app but got no success.. Kindly suggest me what to do..
    piff2222 likes this.
    08-21-2014 03:46 PM
  2. tofmin's Avatar
    Same here. Must wait for update, I think.
    piff2222 likes this.
    08-21-2014 04:51 PM
  3. Schnuffi's Avatar
    It was the update that caused this I will uninstall and use something else till its fixed.
    08-21-2014 08:06 PM
  4. alphablue597's Avatar
    I have exactly the same problem. It works great couple of hours after the last update and now doesn't work.
    08-22-2014 01:29 AM
  5. SammyD97's Avatar
    Same problem, uninstalled and bought weather hound. It's a shame because I loved their live tile.
    08-22-2014 01:32 AM
  6. cooolaashu's Avatar
    Anu one found any solution for this ??
    08-22-2014 02:26 AM
  7. tofmin's Avatar
    Solution is very very simple. Just wait for the update.
    08-22-2014 03:00 AM
  8. Maurizio Troso's Avatar
    Standin by a new update, it seems like accu doesn't search the current location when Lumia is in home screen mode (location icon at the top of the screen no longer appears; before the update, yes)
    08-22-2014 08:14 AM
  9. alphablue597's Avatar
    When i open the app, it shows me correct location and weather, that's fine. Problem is that it doesn't update live tile at all, shows me weather data from yesterday. When I change city and reinstall app, it shows only accuweather logo. Also lock screen doesn't work at all.I send them an email, still no answer...
    08-22-2014 08:56 AM
  10. Blackadder_100's Avatar
    Had the same problem with the live tile/app updating slowly or not at all. Thought it may be to do with using a low memory device (L720). Have now switched to Blue Skies which works great.
    08-22-2014 09:06 AM
  11. alphablue597's Avatar
    Here is the email from accuweather support:

    Hello,

    Thank you for using AccuWeather Weather for Life on your Windows Phone.

    We are aware of the problem that you are experiencing, and are actively working on a solution. We apologize for any inconvenience this may have caused.

    We would like to provide you with a few suggestions to help troubleshoot and alleviate the problem you are experiencing.

    First, unpin and then re-pin all tiles.

    Next, delete the application from your device completely. Then ensure that your device is connected to your network and is receiving a signal. If you are connected, please access the marketplace or store from which you downloaded the application and reinstall it. You may also want to turn your device off.



    Turn on the device and re-install the application.



    If you continue to experience this issue after reinstalling the application, please provide a detailed step-by-step process of the actions you are taking that produce the error making sure to be as specific as possible. This will allow us to do exactly what you are doing to attempt to reproduce the issue and investigate further.

    If you have further questions or concerns, feel free to respond to this email. Please keep the six-digit ticket number in the subject line.

    Emily
    AccuWeather Customer Service
    08-22-2014 09:16 AM
  12. Maurizio Troso's Avatar
    Sounds like automated bot
    08-22-2014 10:32 AM
  13. alphablue597's Avatar
    Ok, lock screen works again, they fix it, now just wait for live tile!
    08-22-2014 01:41 PM
  14. cooolaashu's Avatar
    I found the solution, moving the app back to phone storage fixed the issue..
    08-22-2014 01:57 PM
  15. Maurizio Troso's Avatar
    Uninst e reinst, tile and lock still on Thursday
    08-22-2014 03:07 PM
  16. Ssrki's Avatar
    From last update not working live tile on my L920 too. And lock screen not working. Tryed to uninstall and install again several times for last two days.
    08-23-2014 08:41 AM
  17. alphablue597's Avatar
    Live tile doesn't work at all, lock screen also ๐Ÿ˜ !!!!
    I send them another email from another email address, here is the answer:

    Hello,

    Thank you for using AccuWeather Weather for Life on your Windows Phone.

    We are aware of the problem that you are experiencing, and are actively working on a solution. We apologize for any inconvenience this may have caused.

    We would like to provide you with a few suggestions to help troubleshoot and alleviate the problem you are experiencing.

    First, unpin and then re-pin all tiles.

    Next, delete the application from your device completely. Then ensure that your device is connected to your network and is receiving a signal. If you are connected, please access the marketplace or store from which you downloaded the application and reinstall it. You may also want to turn your device off.



    Turn on the device and re-install the application.



    If you continue to experience this issue after reinstalling the application, please provide a detailed step-by-step process of the actions you are taking that produce the error making sure to be as specific as possible. This will allow us to do exactly what you are doing to attempt to reproduce the issue and investigate further.

    Ed
    AccuWeather Customer Service

    They don't even work to fix this!!!!!
    Last edited by alphablue597; 08-23-2014 at 11:03 AM.
    08-23-2014 10:47 AM
  18. peterharvey's Avatar
    I have a new Nokia Lumia 1520 6.0".

    However, after updating to the WindowsPhone 8.1, the Accuweather Live Tile NO longer updates the weather.
    Furthermore, once I change the Lock Screen to something else, now I can NO longer get the Accuweather Lock Screen back.

    I have uninstalled, and reinstalled Accuweather several times, but to no avail.

    Anyone know how to fix, or just wait for the Update?
    Presently, I'm using Bing Weather, and Bing's tile updates, and Bing's lock screen works too, but Bing Weather is so boring, and Bing's lock screen doesn't provide as much information...
    08-23-2014 04:53 PM
  19. peterharvey's Avatar
    I emailed Accuweather too, and this is their reply:


    Thank you for using AccuWeather.

    We are aware of the problem that you are experiencing, and are actively working on a solution. We apologize for any inconvenience this may have caused.

    If you need to respond back to us or have further questions, please make sure you keep the ticket number in the subject of your email for reference purposes.

    Ed
    AccuWeather Customer Service
    08-23-2014 04:57 PM
  20. ams963's Avatar
    Same problem here. I've unpinned it from the start screen. I'll wait for an update.
    08-23-2014 10:03 PM
  21. Psileas's Avatar
    Same here. Suggested solution won't work
    08-24-2014 01:44 PM
  22. Ssrki's Avatar
    Works again!!!! Live tile works and it is transparent. Didn't try lock screen.
    08-25-2014 04:49 PM
  23. Peter Harvey's Avatar
    Hell.
    Out of the blue, my Accuweather live tile all of a sudden works again!

    I got my true suburb back too; before, I lost my true suburb & it would only display the adjacent suburb nearby.

    Also, my Accuweather finally works on my Lock Screen.

    I think I had to enable my Location Services for all this to work, but I have switched off my location now, and it still seems to work.

    Maybe the problem was from the Accuweather server end???
    Last edited by Peter Harvey; 08-25-2014 at 10:30 PM.
    08-25-2014 10:13 PM
  24. Maurizio Troso's Avatar
    Live tile stay on actual day forecast for now, but still no REAL-TIME updating as before updating
    08-26-2014 03:22 AM
  25. ams963's Avatar
    Live tile is working again. It's pretty weird. No update still it repaired itself! I'm just glad it's working normally again.๐Ÿ˜ƒ
    08-26-2014 04:54 AM
33 12

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