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12-26-2014 10:32 PM
30 12
  1. Cormango's Avatar
    Is anyone else having trouble loading the Nokia Software Recovery Tool 1.5.0? I've tried on multiple computers and keep receiving the following error. It's probably on Nokia/Microsoft's end but I'm just curious...

    Could not check application update
    There was a problem. Please restart Nokia Software Recovery Tool and try again.

    I tried downloading and installing the tool again but it fails...
    10-02-2014 01:29 PM
  2. jpbnetworks's Avatar
    I googled this error and your post was the only result. Considering we're trying this about an hour apart I think the problem is with Nokia/Microsoft's servers. I've tried from a few different internet connections and VPNs without luck.
    10-02-2014 03:02 PM
  3. jmshub's Avatar
    I just tried to launch NSRT on my PC and received the same error. There must be an issue with Microsoft, I'd try again in a little while.
    10-02-2014 03:06 PM
  4. coolbreeze78's Avatar
    Same here.
    10-02-2014 10:37 PM
  5. Suresh Sukumarbabu's Avatar
    same problem here.. my phone wouldn't recover without the tool.. when will it get fixed???
    10-03-2014 02:50 AM
  6. WFL2009's Avatar
    I tried sending feedback to Nokia, please check out this thread and follow up with them on Twitter if you get the same error.
    Unfortunately as a newbie I can't post links here, but check my cosmintataru Twitter profile.
    Attached Thumbnails 2014-10-03_14-44-40.jpg   2014-10-03_15-04-08.jpg  
    10-03-2014 07:15 AM
  7. cooperma's Avatar
    i need to restore my lumia icon back to 8.0 so I can send it back to Verizon :-/ how can I do this without the Nokia Support Tool. I have tried reaching out to them @nokiacareUS but they are just telling me to try different cables, different phones, different systems. Thoughts??
    10-03-2014 07:41 AM
  8. log0n's Avatar
    Well at least its not just me I suppose but ya this error sucks I finally got Cyan last night & it killed my LTE, glance screen & more.
    10-03-2014 09:14 AM
  9. cooperma's Avatar
    what OS are you guys using? Nokia's call support told me to try on Win 7 instead of win 8.
    10-03-2014 09:31 AM
  10. khador's Avatar
    lol yeah try it on an old OS, that's great support.

    I tried running it on 8.1 the only windows OS version I have.
    10-03-2014 10:16 AM
  11. jmshub's Avatar
    I'm running it on my work laptop with Windows 7 and it doesn't work.
    10-03-2014 11:03 AM
  12. TLRtheory's Avatar
    Having this issue as well. Just posted about this on the WP8 forum.
    10-03-2014 11:07 AM
  13. cooperma's Avatar
    just came up!
    10-03-2014 12:42 PM
  14. Cormango's Avatar
    It's still not working for me. I've tried from work and home. Hopefully it's resolved by Monday.
    10-03-2014 01:50 PM
  15. jvanlew's Avatar
    just came up!
    Yeah, it worked for me now too. Yay!
    10-03-2014 01:55 PM
  16. TLRtheory's Avatar
    It's still not working for me. I've tried from work and home. Hopefully it's resolved by Monday.
    Still not working for me either :{
    10-03-2014 02:59 PM
  17. cooperma's Avatar
    Quit working for me again :-( I got to 80% then it failed.
    10-03-2014 04:21 PM
  18. mark233's Avatar
    Got the same thing happening. :-/
    10-03-2014 06:38 PM
  19. DangerBrick's Avatar
    still having same problem. tried everything. reboot computer, modem, changed ip.(got connected but application froze.)
    10-03-2014 10:32 PM
  20. Jonathan Dotson's Avatar
    I am also having the exact same problem. I want to restore 8.0 on my Icon because the 8.1 preview has some issues.
    10-03-2014 10:43 PM
  21. Plazma1's Avatar
    same issue here - are their servers down or something?
    10-04-2014 09:31 AM
  22. TLRtheory's Avatar
    same issue here - are their servers down or something?
    I think so. I posted on the Nokia support forum, and there's only like one guy there that got it to work.
    10-04-2014 12:24 PM
  23. Amol Kankane's Avatar
    The same stupid problem here too. Reinstalled the software and everything but, the problem persists. I was restarting my phone and after turning off it never turned back on. Soft reset combination, hard reset combination, both didn't work out. So, finally with a heavy heart when I decided to give away my data, this won't work either. Why do you have to ruin it all, Miscrosoft? -_-
    10-05-2014 12:05 AM
  24. Amol Kankane's Avatar
    Did it work yet? Or if you figured something out?
    10-05-2014 04:42 AM
  25. razvanfaget's Avatar
    Same problem here. Last night I was able to downgrade my phone, but when I tried to downgrade my wife's phone it downloaded about half of the firmware and then it died. 24 hours it's still down. Any news?
    10-05-2014 04:02 PM
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