12-26-2014 10:32 PM
30 12
tools
  1. Cormango's Avatar
    Is anyone else having trouble loading the Nokia Software Recovery Tool 1.5.0? I've tried on multiple computers and keep receiving the following error. It's probably on Nokia/Microsoft's end but I'm just curious...

    Could not check application update
    There was a problem. Please restart Nokia Software Recovery Tool and try again.

    I tried downloading and installing the tool again but it fails...
    10-02-2014 01:29 PM
  2. jpbnetworks's Avatar
    I googled this error and your post was the only result. Considering we're trying this about an hour apart I think the problem is with Nokia/Microsoft's servers. I've tried from a few different internet connections and VPNs without luck.
    10-02-2014 03:02 PM
  3. jmshub's Avatar
    I just tried to launch NSRT on my PC and received the same error. There must be an issue with Microsoft, I'd try again in a little while.
    10-02-2014 03:06 PM
  4. coolbreeze78's Avatar
    Same here.
    10-02-2014 10:37 PM
  5. Suresh Sukumarbabu's Avatar
    same problem here.. my phone wouldn't recover without the tool.. when will it get fixed???
    10-03-2014 02:50 AM
  6. WFL2009's Avatar
    I tried sending feedback to Nokia, please check out this thread and follow up with them on Twitter if you get the same error.
    Unfortunately as a newbie I can't post links here, but check my cosmintataru Twitter profile.
    Attached Thumbnails 2014-10-03_14-44-40.jpg   2014-10-03_15-04-08.jpg  
    10-03-2014 07:15 AM
  7. cooperma's Avatar
    i need to restore my lumia icon back to 8.0 so I can send it back to Verizon :-/ how can I do this without the Nokia Support Tool. I have tried reaching out to them @nokiacareUS but they are just telling me to try different cables, different phones, different systems. Thoughts??
    10-03-2014 07:41 AM
  8. log0n's Avatar
    Well at least its not just me I suppose but ya this error sucks I finally got Cyan last night & it killed my LTE, glance screen & more.
    10-03-2014 09:14 AM
  9. cooperma's Avatar
    what OS are you guys using? Nokia's call support told me to try on Win 7 instead of win 8.
    10-03-2014 09:31 AM
  10. khador's Avatar
    lol yeah try it on an old OS, that's great support.

    I tried running it on 8.1 the only windows OS version I have.
    10-03-2014 10:16 AM
  11. jmshub's Avatar
    I'm running it on my work laptop with Windows 7 and it doesn't work.
    10-03-2014 11:03 AM
  12. TLRtheory's Avatar
    Having this issue as well. Just posted about this on the WP8 forum.
    10-03-2014 11:07 AM
  13. cooperma's Avatar
    just came up!
    10-03-2014 12:42 PM
  14. Cormango's Avatar
    It's still not working for me. I've tried from work and home. Hopefully it's resolved by Monday.
    10-03-2014 01:50 PM
  15. jvanlew's Avatar
    just came up!
    Yeah, it worked for me now too. Yay!
    10-03-2014 01:55 PM
  16. TLRtheory's Avatar
    It's still not working for me. I've tried from work and home. Hopefully it's resolved by Monday.
    Still not working for me either :{
    10-03-2014 02:59 PM
  17. cooperma's Avatar
    Quit working for me again :-( I got to 80% then it failed.
    10-03-2014 04:21 PM
  18. mark233's Avatar
    Got the same thing happening. :-/
    10-03-2014 06:38 PM
  19. DangerBrick's Avatar
    still having same problem. tried everything. reboot computer, modem, changed ip.(got connected but application froze.)
    10-03-2014 10:32 PM
  20. Jonathan Dotson's Avatar
    I am also having the exact same problem. I want to restore 8.0 on my Icon because the 8.1 preview has some issues.
    10-03-2014 10:43 PM
  21. Plazma1's Avatar
    same issue here - are their servers down or something?
    10-04-2014 09:31 AM
  22. TLRtheory's Avatar
    same issue here - are their servers down or something?
    I think so. I posted on the Nokia support forum, and there's only like one guy there that got it to work.
    10-04-2014 12:24 PM
  23. Amol Kankane's Avatar
    The same stupid problem here too. Reinstalled the software and everything but, the problem persists. I was restarting my phone and after turning off it never turned back on. Soft reset combination, hard reset combination, both didn't work out. So, finally with a heavy heart when I decided to give away my data, this won't work either. Why do you have to ruin it all, Miscrosoft? -_-
    10-05-2014 12:05 AM
  24. Amol Kankane's Avatar
    Did it work yet? Or if you figured something out?
    10-05-2014 04:42 AM
  25. razvanfaget's Avatar
    Same problem here. Last night I was able to downgrade my phone, but when I tried to downgrade my wife's phone it downloaded about half of the firmware and then it died. 24 hours it's still down. Any news?
    10-05-2014 04:02 PM
30 12

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