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06-18-2015 02:47 PM
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  1. josephprasanth's Avatar
    To fix whatsapp greyed out scenario...
    Goto, Settings -> Backup -> Apps+Settings
    Slide Settings Backup to ON.
    Slide App Backup to OFF.
    Now do a manual backup. Click 'back up now' button. Will take a couple of minutes.

    Thats it. This should fix whatsapp..
    No need to reinstall the app and lose all your valuable conversations.
    valsab and Harrie-S like this.
    02-04-2015 03:16 AM
  2. anon(5969054)'s Avatar
    To fix whatsapp greyed out scenario...
    Goto, Settings -> Backup -> Apps+Settings
    Slide Settings Backup to ON.
    Slide App Backup to OFF.
    Now do a manual backup. Click 'back up now' button. Will take a couple of minutes.

    Thats it. This should fix whatsapp..
    No need to reinstall the app and lose all your valuable conversations.
    Or just wait. Since it is already doing a backup.
    02-04-2015 03:29 AM
  3. Futra Hurairah Salleh's Avatar
    I think it's just a matter of connecting to a network. It happened the 1st time for me this morning, and after a few secs, the tile wasn't greyed out anymore. Weird but at least every chats are intact, including archived ones.
    02-05-2015 08:01 PM
  4. Priyanshu Saxena's Avatar
    Exactly the same thing has happened to me for the 3rd time in 2 months. what to do?
    02-12-2015 03:37 PM
  5. valsab's Avatar
    As a previous comment mentioned, you have to go to Settings, Backup, and do a manual backup (backup now). After the backup is done, your Whatsapp icon will appear again without even having to reboot your phone. Do not reinstall!
    02-20-2015 05:47 AM
  6. vineet_vpns12's Avatar
    No need to wait for whole back up.
    Just switch off your data, and them tap,on "back up" it will be finish with In a second, count on me. I did it trice, n took just mere 3seconds.
    03-10-2015 03:07 PM
  7. pklbtjf's Avatar
    Hi,

    I am facing same issue as my backup also always fails at 97%. I tried all the solutions shared here but nope of it works to slove my Whatsapp remain grayed out problem. I also tried start backup manually and hit cancel, but it not work.
    My Whatsapp been greyed out for about 4hours already. No matter how many time i restart/reboot my phone, my Whatsapp still no working. I do not wish to uninstall & reinstall the apps, as my last backup was over 24hrs ago and i do not want to lost my conversation which not yet back up.
    Please adivce.
    Last edited by pklbtjf; 03-21-2015 at 12:16 PM.
    03-21-2015 11:55 AM
  8. Shai Petel's Avatar
    But does this mean WA conversations are now backed up to OneDrive? My recent experience seems to indicate so.

    I recently sent my L925 to Nokia because I was experiencing freezes, and I received what I believe is a refurbished phone; at least the IMEI is different, and it appeared to have been wiped clean. I turned it on, went through the setup, restored my backup and sure enough all my WhatsApp conversations were there. So either the conversations are getting backed up online, or they replaced the mainboard in my phone and the WhatsApp user data somehow remained intact. The L925 doesn't have a SD card so that can't be it.
    No. WhatsApp backs up your messages for you in their server. You can disable this in the app settings I think.
    06-18-2015 02:47 PM
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