06-18-2015 02:47 PM
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  1. psreloaded's Avatar
    Hi guys.. My WhatsApp tile has suddenly become greater out and clicking on the aap from the list does nothing.. Anybody else facing this?
    10-31-2014 01:22 PM
  2. srini09's Avatar
    Can confirm that I am facing the same problem. Don't want to uninstall and reinstall just yet..
    10-31-2014 10:34 PM
  3. anon(5725119)'s Avatar
    This has happened to me too. The only time it ever happened before was when I installed the Twitter Beta that leaked and wasn't supposed to be available to the public. It used to grey out for a while then start working again. I never found out why.
    11-01-2014 07:33 AM
  4. somanialok's Avatar
    Start the app from app list...
    11-01-2014 07:49 AM
  5. anon(5725119)'s Avatar
    Start the app from app list...
    I'm sure that's the first thing everyone tried....
    11-01-2014 08:08 AM
  6. somanialok's Avatar
    That worked for me
    11-01-2014 08:54 AM
  7. ArmandMg's Avatar
    Did someone found a solution? The same is happening to mine. Tried opening from app list and doing soft reset but it didn't fix it. I don't want to uninstall and lose my messages.
    11-01-2014 06:32 PM
  8. jemaho's Avatar
    Just like that, are you using it more than a year?
    11-01-2014 06:37 PM
  9. sakahn's Avatar
    I can confirm that Whatsapp is disabled, grayed out for my device. Even in the store, I cannot see an option to view or share the app, as you normally see for the apps that are installed. Everything else is working fine. Please see the attached screenshots. I hope there is a solution to it. It does not seem to be widespread problem. Additionally, I have been using Whatsapp for less than a year, so the renewal is not due yet.

    wp_ss_20141102_0002.pngwp_ss_20141102_0003.png
    11-01-2014 09:56 PM
  10. ArmandMg's Avatar
    I couldn't wait anymore and uninstalled it. After that the options to install and share reappear and you can then install it solving the problem.
    11-01-2014 10:56 PM
  11. Thomas Pagel's Avatar
    So any progress on that? Having the same issue... Unfortunately I don't like the idea of reinstalling, I just got a new phone number and I don't know if WhatsApp wants to send me a text message after reinstalling, currently I can't receive text Messages under the number I'm registered with WhatsApp with...
    11-02-2014 11:03 AM
  12. psreloaded's Avatar
    Yep, the only other time it happened before was with Twitter Beta but it used to give a warning. This app is completely unresponsive.. and store page does not show the view and share button either.

    Only solution that worked for me is reinstall. Since it backs up daily. Didn't lose much data.

    Its not a renewals issue. Plus I have a lifetime free account.
    11-03-2014 04:00 AM
  13. Davidhouse's Avatar
    wp_ss_20141103_0003-1-.png
    Same case here, got all options grey out.
    11-03-2014 05:26 AM
  14. steno_c's Avatar
    i`m having the same problem.

    i have wrote an email to their support this morning, let`s see what the say.
    11-03-2014 06:09 AM
  15. Makm's Avatar
    Not facing any problem here...
    11-03-2014 06:15 AM
  16. Pat010's Avatar
    The same happened to me a few minutes ago. Before i was using whatsapp without problem but suddenly it grayed out.

    So, the only solution for the moment is reinstalling? And the messages that are backed up will reappear?
    11-03-2014 07:31 AM
  17. anon(5725119)'s Avatar
    The same happened to me a few minutes ago. Before i was using whatsapp without problem but suddenly it grayed out.

    So, the only solution for the moment is reinstalling? And the messages that are backed up will reappear?
    Seems that way.
    11-03-2014 07:47 AM
  18. Pat010's Avatar
    Ok it worked. But unfortunately the last backup happened last week and I received some important messages on the weekend.. but well, **** happens.
    11-03-2014 07:52 AM
  19. Davidhouse's Avatar
    Ok,I reinstalled, and found that there is no back up for my msg, and a year of chat record is just gone. That really pissed me off and I've decided to leave windows phone.
    Makm likes this.
    11-03-2014 07:54 PM
  20. psreloaded's Avatar
    Generally it backs up daily. nd keeps the last 5 days bckup. Not sure why it didn't for you..
    11-04-2014 01:03 AM
  21. ca_guri's Avatar
    Generally it backs up daily. nd keeps the last 5 days bckup. Not sure why it didn't for you..

    Mine is also didn't take backup daily, it takes daily backup's before the last week update, but after that update, automatic backup is not working and there is also no option in setting menu about it, I have to manually go to setting to take the backup. I don't know what's wrong with my version...
    11-04-2014 01:12 AM
  22. steno_c's Avatar
    a few hours ago the tile became active again by itself, so no reinstall was needed.

    (btw, the support did not answer my mail.)
    11-04-2014 02:07 AM
  23. anadi1984's Avatar
    I had this issue with true caller and msn news. I reinstalled both and they were back to normal. No idea why this happened!
    11-04-2014 02:16 AM
  24. Jags7's Avatar
    Yes I am also having the same issues. Live tile disabled, cannot open Whatsapp App through the list, also WhatsApp on Market Store does not have have View button visible. Frustrating. Don't want to uninstall as I will loose all my data. Unfortunately have to wait for a possible solution. Whatapp support is useless as no reply to any of the emails yet.

    What a shame for Windows App store which is already not good enough compared to iPhone and Android apps and now things like these just let every windows phone user down... at least will try my best not to buy a Windows phone again in future.
    11-04-2014 02:58 PM
  25. Robert Gronegger's Avatar
    hi guys,

    i just had the same problem - also i could not start the app from the app list.

    after i manually startet a windows phone back up the problem was resolved. unfortunately i dont know, if it was just a coincidence.

    so let me know, if this hint works out for others, too.

    yours, robert
    11-06-2014 03:58 PM
83 123 ...

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