1. lexieuuh's Avatar
    I want to hard reset my Lumia 925. It's not been syncing achievements with Xbox for a while, which is probably due to a setting I turned off right before the 8.1 update in 2014. (I turned connecting to Xbox Live off, after the update there was no way to turn it back on.) However, from what I've read most apps back up fine, except for WhatsApp. Can anyone tell me if I can somehow keep my message history after a hard reset? I've backed up both apps through Windows Phone itself, and i've made a backup in WhatsApp.
    05-16-2015 08:35 AM
  2. anon(5725119)'s Avatar
    WhatsApp USED to backup chats to OneDrive when you backed up your phone, but I think they've removed that feature for some reason :/
    I'm not sure though.
    Here is the only other way I know how

    https://www.whatsapp.com/faq/en/wp/28060005
    05-17-2015 05:43 PM
  3. Timbre70's Avatar
    I made the mistake of backing up my WhatsApp. Now all messages are gone and there's nowhere I can retrieve my backups. What a backup!😒
    05-17-2015 06:23 PM

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