1. WPCentral Question's Avatar
    I can not even enter the password to unlock sim or phone
    07-03-2015 02:14 PM
  2. ven07's Avatar
    Try soft resetting the phone with the button combo, if that fails proceed to a hard reset. If both fail then we still have the windows phone recovery tool, but this will wipe all device data, once you gone through the process and are setting up your phone it will ask you if you want to restore from a backup. It's quite obvious that you should pick a backup that has a date set before you installed the app.

    I should point out that I've never seen an app do this, so a soft reset might help
    07-03-2015 03:01 PM
  3. Zulfigar's Avatar
    Soft reset (restarts the phone) : Volume Down + Power button (for 10 seconds, until you feel a vibrate)
    Hard reset (erases all data on the phone) : Do a soft reset, but don't release the Volume Down button (you should see a large exclamation point) press (in order) Volume Up, Volume Down, Power, Volume Down and that will do a hard reset.

    Good luck!
    Laura Knotek, ven07 and RumoredNow like this.
    07-03-2015 03:21 PM

Similar Threads

  1. Random apps not compatible when on 10 build
    By Snooty in forum Windows 10 Mobile Insider Preview
    Replies: 1
    Last Post: 07-03-2015, 06:15 PM
  2. Why can't I reboot my phone?
    By Windows Central Question in forum Ask a Question
    Replies: 1
    Last Post: 07-03-2015, 02:55 PM
  3. 5 intriguing apps for Windows 8.1: July 3, 2015
    By WindowsCentral.com in forum Windows Central News Discussion
    Replies: 0
    Last Post: 07-03-2015, 01:30 PM
  4. Whatsapp not saving any photos to the phone ? Please help
    By aditya rastogi in forum Windows Phone 8.1
    Replies: 3
    Last Post: 07-03-2015, 01:12 PM
  5. AC/DC on windows phone
    By jtmo3 in forum Windows Phone 8.1
    Replies: 1
    Last Post: 07-03-2015, 01:04 PM