1. andyey's Avatar
    HI! Is anyone else having trouble with Shazam on Windows 10 Mobile? I have been trying to get it to work for about 10 days now with no luck. I have uninstalled/reinstalled a few times with no luck. When I'm listening to music, no matter how close I get, nothing happens in Shazam - it simply sits on the "Listening..." screen and spins and spins.
    12-02-2015 07:15 AM
  2. charlatan1978's Avatar
    It works ok on my Lumia 625 running build 10586.
    I find it works better with my phone led down flat, as opposed to holding it in my hand.
    Failing that I would advise a soft reset and then a hard reset as a last resort.
    12-02-2015 07:36 AM
  3. andyey's Avatar
    tried all of your ideas, nothing has changed. I have emailed Shazam support 3 times with no response.
    12-04-2015 10:50 AM
  4. matt john2's Avatar
    Perhaps you have disabled the microphone
    12-04-2015 11:18 AM
  5. anon(3463402)'s Avatar
    Why don't you try Cortana Music Search?

    Open Cortana, tap microphone icon, then tap music note icon at the top of the screen.

    Works like a charm for me.
    12-04-2015 03:13 PM
  6. andyey's Avatar
    Cortana is an option, but I like Shazam because it will keep track of the songs I listen to. I have made sure the microphone is enabled and still nothing. I'm annoyed - I've contacted Shazam support 3 times with no response.
    12-11-2015 07:24 AM
  7. neo158's Avatar
    Cortana is an option, but I like Shazam because it will keep track of the songs I listen to. I have made sure the microphone is enabled and still nothing. I'm annoyed - I've contacted Shazam support 3 times with no response.
    Cortana keeps track of songs as well. It's in the notebook under music searches
    andyey and Kevin Rush like this.
    12-11-2015 07:30 AM
  8. Pablo Liz's Avatar
    Cortana keeps track of songs as well. It's in the notebook under music searches
    Do you have Windows 10 mobile? How do you have access to music search history? I have Windows 10 10586 build and I only see the 10 (ten) last searches in the music symbol (upper right corner)
    12-13-2015 02:39 PM
  9. I Like Cheese's Avatar
    I'm having the same problem on my 950. Just spins. Microphone is enabled. Tried with my 635 with 10586 and works on that device. Seems like it may be 950 specific problem ?
    andyey likes this.
    12-14-2015 09:43 AM
  10. Eric Rankin's Avatar
    I'm having the same problem on my 950. Just spins. Microphone is enabled. Tried with my 635 with 10586 and works on that device. Seems like it may be 950 specific problem ?
    Same problem on my 950 an I also like cheese.
    12-16-2015 10:06 AM
  11. harriet123's Avatar
    Yep, same problem on the 950. Has anyone actually managed to get Shazam to find a song on the Lumia 950?
    12-16-2015 06:35 PM
  12. harriet123's Avatar
    I figured out a workaround for this bug. Tap the 'listen button', it will listen without returning a result. Then lock the screen (using the hardware button). Then unlock the screen - Shazam should still be open. Try again - it should work now.
    Tubbcze and Jagsfan28 like this.
    12-21-2015 03:16 AM
  13. I Like Cheese's Avatar
    Not ideal, but that does make work. thanks !!! Seems like you only have to do this once, continues to work as it should as long as you leave the app run in background. If you completely close it out it goes back to not working.
    12-26-2015 04:22 AM
  14. GTCrais's Avatar
    @ILikeCheese thank you, your solution, however inconvenient, appear to work!
    02-18-2016 03:47 AM
  15. Craig L920's Avatar
    Thank you does the trick.
    03-10-2016 08:25 AM
  16. JamesCartash's Avatar
    It s ridiculous that this problem keep existing on 950 after so many builds..
    And yes the workaround works indeed, but IT'S RIDICULOUS!
    03-22-2016 05:55 PM
  17. Heath Huxtable's Avatar
    It s ridiculous that this problem keep existing on 950 after so many builds..
    And yes the workaround works indeed, but IT'S RIDICULOUS!
    05-14-2016 04:14 AM
  18. Heath Huxtable's Avatar
    Hi, I have given up and started using sound hound, which I am no fan of. Any news on the fix for Shazam on my 950 without having to use the workaround? This looks like a hardware issue so why doesn't #Microsoft respond at all?
    05-14-2016 04:18 AM
  19. Darkseider's Avatar
    FYI I did the same thing and Sound Hound does the same damned thing.
    05-19-2016 07:50 AM
  20. Stergios Tozas's Avatar
    Musixmatch app has the same problem since one week ago. Before, it was the only app that worked
    05-22-2016 01:40 PM
  21. ejongebloed's Avatar
    I've found another workaround on the Microsoft community board. Startup Shazam, Swipe up from the bottom to get rid of the soft buttons (back, start, search) and then listen with Shazam. This one works for me and a far less bothersome workaround compared to the lock/unlock routine.
    06-01-2016 09:13 AM
  22. I Like Cheese's Avatar
    I've found another workaround on the Microsoft community board. Startup Shazam, Swipe up from the bottom to get rid of the soft buttons (back, start, search) and then listen with Shazam. This one works for me and a far less bothersome workaround compared to the lock/unlock routine.
    This doesn't seem to work for me.
    06-19-2016 02:51 PM
  23. BajaPete's Avatar
    Just installed Cortana 1.9.8 on iPhone 6s+ with IOS 10.0.2. No music button can be found. When I ask press the microphone button and ask Cortana "What song is playing" Cortana suggests several web pages instead of identifying the song playing.
    10-05-2016 07:51 PM
  24. daimv's Avatar
    For people complaining about Shazam, it looks more like a Shazam problem, not a Microsoft one... Also I find Cortana's version fine. I haven't tried it on IOS though so I don't know about that :/
    10-06-2016 09:45 AM
  25. microsoft111's Avatar
    Thank you for instructions on how to use Cortana for song identification! Works perfectly!!!! ;)

    Got to love folks on Windows Central for sharing!

    I've loved Shazam app on Windows phone but, since doesn't work I use Cortana. Using AT&T Lumia 950 recent cleaning installing using recovery tool.
    12-21-2016 08:13 PM

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