1. Windows Central Question's Avatar
    I have WhatsApp client version 2.16.64 installed on my Lumia 535 double SIM with Windows Phone 10, version 1511. For some days now, under "Chats", the full phone numbers are shown instead of corresponding names. That makes it difficult to attribute chats to the right person. Additionally, I can't start a new chat since only four contacts (out of several dozen contacts) are listed in "Favourites".

    I have heard of other persons having this issue, but so far, I did not find a solution, WhatsApp support seems to be working with computerized answers that don't make much sense...
    06-22-2016 03:12 PM
  2. Chintan Gohel's Avatar
    I have WhatsApp client version 2.16.64 installed on my Lumia 535 double SIM with Windows Phone 10, version 1511. For some days now, under "Chats", the full phone numbers are shown instead of corresponding names. That makes it difficult to attribute chats to the right person. Additionally, I can't start a new chat since only four contacts (out of several dozen contacts) are listed in "Favourites".

    I have heard of other persons having this issue, but so far, I did not find a solution, WhatsApp support seems to be working with computerized answers that don't make much sense...
    on the contacts section in whatsapp, select refresh
    If that does not change anything, try a soft reset
    In privacy settings, is whatsapp allowed to access contacts? -confirm
    Lastly, if the above fails, uninstall and reinstall whatsapp

    If you need additional help or have more questions or details to share, please join the site so you can reply in this thread. See this link for instructions on how to join Windows Central.
    06-23-2016 12:26 AM
  3. struppi's Avatar
    Thanks for replying.

    Reply to your remarks:

    on the contacts section in whatsapp, select refresh ==> There is no such entry (It might have to do with the fact that I use another language version of WhatsApp). There is however an entry that says "favourites". I refreshed the list. Nothing happens.

    If that does not change anything, try a soft reset ==> You mean shutting down the phone and turning it on again? I did that many times, it did not change anything.

    In privacy settings, is whatsapp allowed to access contacts? -confirm ==> Where exactly are those settings?

    Lastly, if the above fails, uninstall and reinstall whatsapp ==> I have done this, it did not change anything.
    06-23-2016 07:02 AM
  4. struppi's Avatar
    double post, sorry
    06-23-2016 07:04 AM
  5. Chintan Gohel's Avatar
    Thanks for replying.

    Reply to your remarks:

    on the contacts section in whatsapp, select refresh ==> There is no such entry (It might have to do with the fact that I use another language version of WhatsApp). There is however an entry that says "favourites". I refreshed the list. Nothing happens.

    If that does not change anything, try a soft reset ==> You mean shutting down the phone and turning it on again? I did that many times, it did not change anything.

    In privacy settings, is whatsapp allowed to access contacts? -confirm ==> Where exactly are those settings?

    Lastly, if the above fails, uninstall and reinstall whatsapp ==> I have done this, it did not change anything.
    settings >privacy > check for a section for contacts or people
    06-23-2016 07:24 AM
  6. struppi's Avatar
    settings >privacy > check for a section for contacts or people
    I have just found "contacts". There, the check box is set to "on".
    06-23-2016 07:52 AM
  7. Chintan Gohel's Avatar
    I have just found "contacts". There, the check box is set to "on".
    any issues with your email account?
    And in people app, check settings if there is anything amiss or unusual
    06-23-2016 08:09 AM
  8. struppi's Avatar
    ...in people app, check settings if there is anything amiss or unusual
    Difficult to find if you don't mention the exact place where to look up. Again, consider that I am using the German version of WhatsApp
    06-23-2016 08:34 AM
  9. Chintan Gohel's Avatar
    Difficult to find if you don't mention the exact place where to look up. Again, consider that I am using the German version of WhatsApp
    I know and I'm sorry about that but I don't have my phone with me so I'm doing this from memory

    People app, tap the 3 dots, go to settings > filter contacts list. Are all accounts selected to show?
    06-23-2016 09:23 AM
  10. struppi's Avatar
    What do you mean with "people app"?
    06-27-2016 01:12 PM
  11. Chintan Gohel's Avatar
    What do you mean with "people app"?
    the app where your contacts are
    06-28-2016 06:27 AM
  12. struppi's Avatar
    I checked that. All accounts are selected to show. What else could be wrong...?
    06-29-2016 08:31 AM
  13. Chintan Gohel's Avatar
    I checked that. All accounts are selected to show. What else could be wrong...?
    One more idea though I don't have much hope: sign out of whatsapp and the sign back in

    If that fails, I guess you'll have to wait for the next whatsapp update to fix things
    06-29-2016 08:51 AM
  14. struppi's Avatar
    I updated WhatsApp to the latest version 2.16.108, it didn't change a thing.
    06-30-2016 01:55 PM
  15. Tarun Rawat's Avatar
    Try a soft reset or add all ur contacts again
    06-30-2016 01:59 PM
  16. struppi's Avatar
    What do you mean with soft reset? Shutting down the phone and turning it on again? I did that many times.
    How shall I add all my contacts again?
    Please be a little more specific. Thanks!
    06-30-2016 02:07 PM
  17. Tarun Rawat's Avatar
    This happened to me few times. Once i fixed it by reinstalling whatsapp once by backing up my contact list
    07-01-2016 12:03 AM
  18. Chintan Gohel's Avatar
    What do you mean with soft reset? Shutting down the phone and turning it on again? I did that many times.
    How shall I add all my contacts again?
    Please be a little more specific. Thanks!
    I think what he's trying to say about adding contacts again is this

    This can take a while -
    Go to pc, browser, open your outlook account, go to the people section (when outlook mail is open, tap the box of dots you see on the top left - it will show different sections for people, onedrive etc.

    Open people app, download or export all contacts as csv file. Make sure the file has downloaded and you can open it on pc
    Then select all contacts, delete them

    On the phone, sync your email account from settings >email and accounts. T

    Once that is done, go back to the browser, select import contacts on the people section and choose the file that you had downloaded - then sync on the phone again - let the contacts sync back and then check whatsapp
    07-01-2016 05:29 AM
  19. struppi's Avatar
    Better late than never: Thanks for all your inputs so far. I didn't follow the last one as it was somewhat unclear.

    Latest info however from WhatsApp support: My problem is known with Microsoft, they should be working on a solution. Did anybody in this forum hear any details already? Thanks for letting know the community.
    07-19-2016 12:30 PM
  20. mohamed els's Avatar
    Hi Sir
    i had the same problem and i have solved it this way , go to settings , privacy,contact,then check the whatsApp icon, the names of your contact should appear in the whatsAPP chat list, hope this is will help you
    Regards
    mohamed
    02-14-2018 05:13 AM
  21. Rajeev Rajan's Avatar
    Hi Sir
    i had the same problem and i have solved it this way , go to settings , privacy,contact,then check the whatsApp icon, the names of your contact should appear in the whatsAPP chat list, hope this is will help you
    Regards
    mohamed
    Just fixed this on my Android phone. Uninstalled Google Duo, and voila, all the names started showing up.
    03-12-2018 01:18 PM

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